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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Is it illegal for Parcelforce to sign for my parcel in my name?


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I brought something online and it was sent next day delivery. It came today but I was in bed so it was posted through the letter box. Iv just checked online tracking and it has a proof of delivery signature which wasn't done by me. No-one else signed for it in my house. My mum was out and my brother wouldn't. He's disabled and cant handle the dog which would run out if he opened the door and he cant read or write (at least not on the small POD thing as he has bad eyes and not every good with his eyes).

 

it was signed in my name, with my 1st initial and my surname. If my mum were to sign, it would have been in her name. The thing that annoys me is that parcelforce signed in my name, not theirs. If it said "B. Bob" then I wouldnt have been annoyed. Them using my name basically says that I agree that I have received the parcel where as if they signed in their name, they would be agreeing that I received it.

 

Is there any law against this I an can quote in a letter to them or anything important which needs to be said? I will be printing off the proof of delivery and sent with the letter of complaint (asking to be compensated) and I will sign the letter with MY signature. Am I taking this too far or does anyone agree its out of order? This has really ticked me off. :mad:

 

Thanks,

James.

 

Screenshot of proof of delivery:

 

Untitled-15.png

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Not illegal, but bad form nevertheless. You DID get the consignment, and if you hadn't been in bed, you;d have opened the door? Faced with a possible 40 mile round trip to the depot to collect, I think you had a particularly intelligent driver who saved you some hassle.

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Thread moved to Postal and Delivery Services Forum.

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Not illegal, but bad form nevertheless. You DID get the consignment, and if you hadn't been in bed, you;d have opened the door? Faced with a possible 40 mile round trip to the depot to collect, I think you had a particularly intelligent driver who saved you some hassle.

 

Its the fact that he signed for me as me though. No problem if he used his name, and nothing illegal with that either, but he's pretending to be me. He has no right in doing that.

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In the scale of things - it isn't your signature and you could prove it if called to do so, so he's fooling himself. However, the new POD devices NEED a signature name and time to 'sign off' that the parcel has been delivered to its destrination. AND is saves it going back to the depot, so whilst you might be annoyed, you got tyhe contents quickly and without hassle - surely that's better than (a) not at all, or (b) wiating for a re-delivery at an unspecified date/time?

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It most certainly is illegal! 2 points of law. Ipersonation and interfering with HM Postal service.

 

I agree with Buzby that he was doing you favour by sorts, but to 'forge' your signature and use your name is definitely not allowed. If the PF delivery personage chose to just pop it through the letterbox, that is fine in some ways as long as they are 100% sure it is the correct address, but they should have put 'posted through door' or something to that effect, not your name and signature.

 

As far as a court is concerned, YOU signed for it. Usually that signature confirms that you have received in good condition too these days.

 

Having said all that, any complaint to PF usually lands on the desk of he who has impaired recpticles for oral and verbal transmissions. (It falls on deaf ears).

 

Yours sincerely,

J Bloggs

Head of Parcelforce

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In the scale of things - it isn't your signature and you could prove it if called to do so, so he's fooling himself. However, the new POD devices NEED a signature name and time to 'sign off' that the parcel has been delivered to its destrination. AND is saves it going back to the depot, so whilst you might be annoyed, you got tyhe contents quickly and without hassle - surely that's better than (a) not at all, or (b) wiating for a re-delivery at an unspecified date/time?

 

So he could sign with his name, get on with his day and no more on the matter.

 

It most certainly is illegal! 2 points of law. Ipersonation and interfering with HM Postal service.

 

I agree with Buzby that he was doing you favour by sorts, but to 'forge' your signature and use your name is definitely not allowed. If the PF delivery personage chose to just pop it through the letterbox, that is fine in some ways as long as they are 100% sure it is the correct address, but they should have put 'posted through door' or something to that effect, not your name and signature.

 

As far as a court is concerned, YOU signed for it. Usually that signature confirms that you have received in good condition too these days.

 

Having said all that, any complaint to PF usually lands on the desk of he who has impaired recpticles for oral and verbal transmissions. (It falls on deaf ears).

 

Yours sincerely,

J Bloggs

Head of Parcelforce

 

Thank you, this is what I was thinking.... and trying to get at. its not anything big (like some kind of contract) but what's the point of having to sign for stuff in any case (delivery, contracts, forms ect) if any random joe can sign and it not matter. If it didn't arrive then I wouldnt have a leg to stand on as "I" apparently signed for it.

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What he should have done is sign his name on your behalf. Although I can see that the guy was just making sure that you got your parcel today and not have to wait or rearrange. I wouldn't dob him in over it though, he did what he thought you would be OK with. I would (and have) done the same in the past. ie Just accepted that I had the parcel today rather than tomorrow.

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  • 3 weeks later...

I sent a complaint and the proof of delivery which I printed from their site and received this today:

 

vdlu12.jpg

 

Like the letter states, the driver could have delivered it to a neighbour (I have some each side of my house and thousands around, not too hard) or he could have popped it into the local Post Office. There's 1 PO 2 minutes away and another 5 minutes away. Really no excuse for him to sign in my name. For any right minded person, signing in my name would be the last resort anyway. If he gets punished (fined or even fired) then he's to blame. I will accept this from Parcelforce as the letter doesn't seem generic and directly answers what I said.... and its free money :D

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If it was the other way around and you had sent vital information to a council, bank or other organisation and the driver signed for it, you would have a hell of time tracing the documents if the organisation denied that they had received them and no one had a clue who had signed for them..

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  • 1 month later...
I sent a complaint and the proof of delivery which I printed from their site and received this today:

 

vdlu12.jpg

 

Like the letter states, the driver could have delivered it to a neighbour (I have some each side of my house and thousands around, not too hard) or he could have popped it into the local Post Office. There's 1 PO 2 minutes away and another 5 minutes away. Really no excuse for him to sign in my name. For any right minded person, signing in my name would be the last resort anyway. If he gets punished (fined or even fired) then he's to blame. I will accept this from Parcelforce as the letter doesn't seem generic and directly answers what I said.... and its free money :D

So, you got £20 and that poor postie may well have lost his job! Is that fair? What if he has dependants to care for?

It's not like he was defrauding you, or even keeping the parcel for himself or selling it on was he?

It was put through your letter box so no-one else could get access to it, so it was delivered to the relevant address wasn't it?

Personally i don't see the problem, our postie often signs for us and leaves parcels in a safe place for which we are grateful as we lives miles from the nearest delivery office.

Shame on you i say

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Yes, shame on me. but like I said he shouldn't have signed in my name. if I hadn't got the parcel, I would be defenceless. If he wanted to keep his job then maybe he should have did his bloody job correctly. There's millions of people unemployed, why should he do his work illegally and get away with it?

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So, you got £20 and that poor postie may well have lost his job! Is that fair?

 

Yes, absolutely.

 

What if he has dependants to care for?

 

He should learn to do his job properly so that he doesn't risk losing it.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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I sometimes think all this consumer activism is going a bit too far in some cases (especially this one) and also in the case of RLP where people are helping shoplifters get away with committing crimes, which in my opinion is far more serious than what that poor postie done.

Ive been on the receiving end of the bad customer service by the PO, where things have gone missing etc but i'd rather have your 'criminal' postie than most if that's the worst of his crimes.

Talk about bureaucracy gone mad, i'll say no more on the subject as i obviously have higher morals than some on this thread

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Hello Callumsgran. In the face of the adversity you're facing, I just wanted to say I can see your point of view. It seems a shame that the postie didn't sign his own name though.

 

HB

Hi Honeybee, thanks!

Yes i quite agree he did wrong but was it so wrong?

As i said it's not like he 'copied' her signature to use at a later date for fraudulent purposes is it?

I get so sick of this do-good society we live in these days, why cant we have more of a live and let live attitude where there's no serious damage done?

Sorry but people who have nothing better to do than complain about everything really p*ss me off!

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Hi Honeybee, thanks!

Yes i quite agree he did wrong but was it so wrong?

As i said it's not like he 'copied' her signature to use at a later date for fraudulent purposes is it?

I get so sick of this do-good society we live in these days, why cant we have more of a live and let live attitude where there's no serious damage done?

Sorry but people who have nothing better to do than complain about everything really p*ss me off!

 

And I agree with that (although im a he, but nevermind). The downside is, we can't. How do you know he wasn't going to use it for fraudulent purposes? How do you know he hasn't got copies of other people's credit cards? The world your thinking of doesn't exist unfortunately.

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Yes, shame on me. but like I said he shouldn't have signed in my name. if I hadn't got the parcel, I would be defenceless. If he wanted to keep his job then maybe he should have did his bloody job correctly. There's millions of people unemployed, why should he do his work illegally and get away with it?

 

100% spot on.Just carry out the job correctly.My dealings with parcelforce see them in a shambolic light.A parcel was fraudently signed for and supposely left 2 doors away even though it should had only been to delivered to the addresse only.they have been no help whatsoever.

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And I agree with that (although im a he, but nevermind). The downside is, we can't. How do you know he wasn't going to use it for fraudulent purposes? How do you know he hasn't got copies of other people's credit cards? The world your thinking of doesn't exist unfortunately.
He obviously didn't have a copy of your signature did he or he would've made a better forgery of it! :roll:

 

And actually it wasn't all that many years i lived in the world you say no longer exists but as you say unfortunately not now

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This is a disgrace

 

yest the parcel force drive signed for the item

yes he posted it through the letter box

yes it saved you going into town

 

no, he should not have signed for it but the item was not lost ,damaged or stolen

 

we all make mistakes but for £20, the driver has prob lost his job and family to support

 

shame on you

 

ive had my say so cagboot me

  • Haha 1
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He obviously didn't have a copy of your signature did he or he would've made a better forgery of it! :roll:

 

And actually it wasn't all that many years i lived in the world you say no longer exists but as you say unfortunately not now

 

Talk to andybrock then say they should be allowed to forge a signature. The world didn't exist, you were just lucky or blind to the truth. Enough said, have a good night ;)

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Talk to andybrock then say they should be allowed to forge a signature. The world didn't exist, you were just lucky or blind to the truth. Enough said, have a good night ;)
You are missing the point!

He didn't forge your signature, he wrote your name on his pod

I was neither blind to the truth or lucky, i grew up in a society where you could leave your key in the door overnight and everything would still be in place in the morning

So don't tell me it didn't exist, you don't know

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  • 5 years later...

Sorry to bump an ancient post (ha ha) but this is exactly what has just happened to me...

 

Except the result is that a parcel (it was tiny, 2 capacitors albeit sodding dear ones at £4 each) is now posted through the letterbox at my old address where I accidentally had the item sent (it was an old RS components account I had updated the invoice address on, but, crucially, not spotted the delivery address).

 

To compound things I have a written 'chat script' from RS promising they would halt / reverse the delivery (yeah right, but they promised it).

 

But if I report it, the guy will get in the poo, and assuming it's the same driver (bet it is) that used to do that when I was on nights I would hate it as he saved me a LOT of VERY long trips in years past, as being a terraced house straight onto the street there was no safe place nor no easily accessible back yard to leave stuff in... (nope not even the old wheelie bins trick they were somewhere else in a compound!)

 

Its a moral maze.... Especially as the parts are for a TV repair I'm doing for charity!!!

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  • 1 year later...

^^ditto - about an old thread. The only shame on anyone should be the shame of the driver forging the signature.

 

 

They did not write their own name, the "signature for delivery" is the signature of the person taking receivership of the item, so for the driver to write somebody elses name IS forging a signature whether it looks like it or not!

 

 

They're doing it to save themselves the bother of going next door or to a local post office. It's not to help you it's to help themselves.

 

I just had this happen to me last week.

The driver didn't come to the door, didn't leave a card, signed the delivery themselves (in my name) and then left the item in front of a neighbours garage! (thought it was my property).

 

The parcel (£100 of equipment) was then removed from that area either by the scrap iron van that came around the next day or some other opportunist theives (as the box was not plain and was cleary advertised on the outside what the content was).

 

Did the driver admit their mistake?

.. No, of course he didn't he hid behind the fact it had been signed for and tried to make out that the person he delivered to signed for the package and put it in front of the garage.

 

Luckily in this case I'd had a delivery by the same company a few days before and the signatures they had did not match and I could point out that I wouldn't sign for a delivery and leave it on a neighbours property as that was insane!

 

So there's the reason why this should not be allowed and should be made a fuss of.

Because if the item goes missing the evidence will look like YOU are at fault.

 

(This was Yodel by the way)

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