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Vodafone mobile


kamal.kl
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Hi i have a complaint with vodafone . i've got contract with Vodafone mobile since 4 month and when they send me paper bill they charged me for a different mobile as well which one is not belongs to me.

I'm Paying £10 a month for 12 month contract which is my own number and they charged me £20 to £30 from April to July which number is not mine and that number belongs to someone else.

I call to Vodafone costumer service they said they will refund me my money (around £70) but on July they charge me for cancel the number. How they could charge me for those number Which is not belongs to me? if they have my bank details they can do anything as they wish? do i have to pay for cancellation if the number is not mine?

please suggest me

thank you

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Hi kamal.kl,

 

Welcome to CAG.

 

It's disappointing to read about your experience here but thanks for making us aware of it.

 

To help you to get this fully resolved could you email your details across to me via the steps in our pinned thread in the Telecoms section here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference. When you've got it could you update the thread with this so I make sure we get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thread moved.

 
 

Any advice I give is honest and in good faith.:)

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Kamal you need to send the info you have reported not to the site team-but to the Vodafone Company rep.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi kamal.kl,

 

As Martin has stated you'll need to get in touch us directly with your details via the steps I've linked you to.

 

As soon as you've sent your email just let me know the email reference number and we'll take things from there.

 

Many thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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kamal

 

you have to follow these instructions to contact Lee direct - click on the link below

 

Hi kamal.kl,

 

Welcome to CAG.

 

It's disappointing to read about your experience here but thanks for making us aware of it.

 

To help you to get this fully resolved could you email your details across to me via the steps in our pinned thread in the Telecoms section here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference. When you've got it could you update the thread with this so I make sure we get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Lee I will send the details to you which he forwarded to ST.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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