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    • Hi all,   I hope this is the right forum to ask the question.    Today I have had a knock on the door, with a man claiming to be a roofer saying that he and his team is doing a big job near by and today there is some down time and they would like to go around the neighborhood to find extra jobs with a discount. He looked genuine enough and asked if I would like to have my gutters cleaned.  When he gave the price of 120 pounds and that he would do it straight away.  I agreed.    I was very busy today with back to back work meetings and I just left them doing the job.  Soon one of his team came to me again saying that while cleaning the gutter he saw some missing slated and rotten timber underneath, with some small birds nesting in the holes, asking if I would like to get it fixed.  I asked for a quote and he said no more than a couple of hundred and he can do it quickly.  If I don't fix it then potentially it would result in damages to the walls etc.  He wanted to show me the damages but I was in the middle of a meeting and just agreed, but insisted that I must be informed of any more work and anything more expensive I need to see a quote first before deciding.   So about two hours later they told me they have completed the job --- I did not observe them.  And to my estonishment they gave an invoice initially of 1750 pounds!  The reason, they explained was that they went on to the flat roof and find edge of the roof splines to be in a poor condition and decided to repair those for me.  They used concrete to secure them and was quoting 40 pounds each, for total of 41.  They also said they sealed the lead covers underneath.  The original job to fix the rotten timber was quoted at around 500 (already much more than I was expecting).  They gave me a discount which resulted in that 1750 figure.  They claimed repairing those were necessary as part of repairing the rotten timbers?  I am no expert but it didn't sound right.   I am definitely not happy and asked for an itemized breakdown of materials and labour before I will consider paying any of it. They then sent me an invoice of 1500 with no details at all.   It has now dawned on me that all of it feels so fishy.  I am considering my next actions:   - I am willing to pay for gutter cleaning - I am willing to pay for the repairs for rotten timber, IF they can provide proof of what they have done.  I am asking for before and after photos. - I am not willing to pay for the work I have not asked for and did not know of beforehand.  They tried to make it sound like I agreed to it, but I am quite certain I definitely did not.  However there is no proof, everything is verbal.   There are no contracts signed.   I wish to seek advice on if my next step actions are reasonable and what other courses I should take?  To be honest I am now really gutted that I opened the door for them, and I am now even not sure if they had actually replaced anything on my roof as I did not see any rotten timber being taken down, no waste whatsoever.  I am even more worried if the roof was damaged in the process.   I am sure they will be coming back to my house tomorrow to demand payment, so any advice on how to deal with them would be really helpful.  I also don't want to antagonise them, I have no idea who those people are, I checked their company and it looks like they only established it last year.   Thank you so much in advance!    
    • You think the "Local Council" (of other authority depending on the status of the road) had a responsibility to take winter weather precautions for your protection.   Before gaining my support, can you confirm that you did similarly by equipping your car with 'winter' tyres?   Most people 'south of the border' do not bother. In many countries/regions (including where I live) they are obligatory in winter months irrespective of daily weather conditions.  They work, even on black ice, but adapting driving style is still required.
    • well cabot get nowt then.   cant hurt to CCA BC, they never kept them in the right format most of the time anyway.   the Barclays OD , what i means is you are no longer having any wages/benefits or anything paid into it...thus you are controlling when it ever gets any money...whats the sum?
    • aI have made a further complaint to the ICO regarding the second incomplete data disclosure received from Ombudsman Services. Within their disclosure is a key document missing a date. The date on the document I am in receipt of does not match the data of the document the Ombudsman disclosed and appears as if their document could have been deliberately falsely dated by a member of staff that works(ed?) in the "Legal & Compliance Team".   I believe I am now in receipt of evidence that the OS is attempting to mislead both myself and the court.   Are the CAG aware that it is highly likely that a signifcant number of staff that work at Ombudsman Services also work on behalf of POPLA? This should certainly steer the understanding of what sort of treatment appellants can receive when using such a "service".
    • I received a iPhone from mobile phone direct, the agreement was 150Gb with O2 provider. O2 sent me SIM which doesn't work. I contact O2, I complain,I chat with O2 but the SIM card doesn't work.In 3 month but they keep send me bills. I don't pay. The final bill is 1200 pounds,but the iPhone cost 700- 800.   Because of this I lose some jobs and loss of earnings. I would like to pay the cost of the iPhone, and nothing else. I got county court in May. How can I set my defense. Thanks you.
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Hassle from landlord.

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Hello. Afriend of mine is having hassle from their landlord. they have given one months notice . it should have been two. they where going to arrange for her to keep the deposit as rent for the second month. the landlord has told them . they are liable for the rent when they move . until the flats relet , then they have got to pay a £200 relleting fee. the landlord has told them they are liable for the 6 months rent unless it is let before then , they are on the last month now, they have paid until the 29 th of this month . then the deposit would cover till the 29th of September. which is the second month. . can any one help please. thank you .

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Its not clear from your post at what point in the tenancy you friend is at;


- Are they still within the first 6 months fixed term (which appears to be the case). If so, when does the 6 months end?


Assuming they are still in the fixed term, as above, then they will be responsible for a reletting fee and for rent payments until a new tenant is found.


If the fixed term is nearly at an end OR it as already ended (periodic tenancy), they will only be required to pay until the end of the fixed term (no notice required to move) OR if in the periodic tenancy, until the end of correctly served notice.


Just for reference, if your friends are still within the fixed term, no valid notice can be given whatsoever to end it early, wether its 1 month or 2 months, otherwise there would be little point in having a fixed term!

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i'm the tenant susyswan was talking about... our first contract was for 12 months, our current contract is for 6 months, although this came through 2 months late. it states in the contract that we have to give 2 months notice to end tenancy and would have to pay a check out fee of £35, all this was fine by us.

nothing is stated in the contract that we would be liable for the rest of the rent.

if the contract had come through when it should have (the end of may) then we would already be more than halfway through our tenancy by now anyway

we couldnt give any further notice as the property we are moving to is council and we didnt know for certain that we would be allocated the property.

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You would have to post the exact wording of the 2 months you refer to. It could be a break clause OR it could be a standard, if incorrect, general notice clause to be applied AFTER the end of the fixed term.


In terms of 'nothing is stated in the contract that we would be liable for the rest of the rent' I would be very surprised if your contract doesnt give a start and a finish date and says you must make monthly payments of £x until the end?


Post the wording for the notice and we can hopefully assist further.

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