Jump to content
  • Tweets

  • Posts

    • what rights of access do you have on your agreement with the landlord?   i suspect you shouldn't have to pay a thing.
    • then there is your proof to them why would you pay for BB twice!!   for my notes: GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS   .....  We have been telling people to put a letter into their bank instructing them  not to make any payments under any circumstances to these companies  . http://whatconsumer.co.uk/visa-debit-chargeback/- it works! usually this should be done using the number on your debit card  .  banks MUST follow written intructions from their customers ! . CANCELLING YOUR DEBIT CARD DOES NOT STOP CPA'S  .  This fsa guide has now been updated:  . http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel https://www.fca.org.uk/consumers/unauthorised-payments-account  .  Here's the text:  .  Cancelling a regular  card payment:  .  When you give your credit or debit card details to a company and authorise them to take regular payments from your account,   such as for a gym membership or magazine subscription,  it is known as a ‘recurring transaction’ or ‘continuous payment authority’.  . These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.  .  In most cases, regular payments can be cancelled by telling the company taking the payments.   .  However,   you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.   Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.  .  Be aware, though, that you will still be responsible for paying any money that you owe. and that CANCELLING YOUR CARD WILL NOT STOP THE CPA  .  ..  .  New june 2013  .  Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.  .  Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement   by contacting their card provider, the Financial Conduct Authority said.  .  The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)   due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.  .  CPAs, which are also commonly called recurring transactions or recurring payments,   are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.  .  Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when   a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by   mistake following cancellation by a customer the customer will be refunded immediately.  .  In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-  cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints   since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.  .  Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today   customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.   . “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.   From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” .  .  Also mentioned your displeasure that as whomever took your money had obviously attempted this many times   probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.? .  .In the FSA's own words:  .  ..  What should I do about a payment from my account that I didn’t authorise?  .  Your bank must refund an unauthorised transaction.   Money can only be taken from your account if you have authorised the transaction   or if your bank can prove you were at fault –  . see below.  Contact your bank immediately if you notice an unauthorised payment from your account. .  If you are sure you did not authorise the payment, you can claim a refund.  .  However, your bank does not have to refund you if you do not tell it about the payment until 13 months  or more after the date it left your account.  .  Your bank must refund an unauthorised transaction  .  ------------------  .  Your bank may only refuse a refund for an unauthorised transaction if:  .  ? it can prove you authorised the transaction  – though your bank cannot simply say that use of your password,   card and PIN proves you authorised a payment; or .  ? it can prove you are at fault because you acted fraudulently,   or because you deliberately,   or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction  .  -----------------------  .  How quickly must my bank refund me for an unauthorised transaction?  .  The bank must make the refund immediately unless it has evidence that one of the above reasons applies.   Your bank may ask you to answer some questions and fill out a form confirming what has happened,   but it cannot delay your refund while it waits for you to return the form.  If the bank has evidence that one of the above reasons for refusing a refund applies,   it may investigate before making a refund   but must look into it as quickly as possible.   If your bank rejects your claim for a refund it should explain why.  If the transaction was on a credit card, the refund may not happen immediately.   But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay        
    • Only asking because I want to get my facts right before I approach the bank! Yes, BT is coming out of the same account.
    • not if they want to make the OP the named claimant no!! let them take the other party to court themselves!! the op can be a witness then..   one bitten...read this thread..      
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Storminorman

Car Hire 3000 / Europcar The Worst Hire Car Companies in the UK

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2460 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Having hired a car through Car Hire 3000 for five weeks, I would like to suggest to all members to avoid booking any form of vehicle through either of the above companies.

 

Not only will you be shouted at when you have a valid complaint over 1200 pounds of credit card overcharge in just one week, but they will pass the buck between the two so you can not get any form of answers or refunds.

 

I have now been waiting for 10 days regarding an over charge and have still not received a refund or a reason for why I was overcharged.

 

Do not use Car Hire 3000 or Europcar

Share this post


Link to post
Share on other sites

Chargeback?

Share this post


Link to post
Share on other sites

I would like to add to this I rented through Holiday Autos from Alamo, which is part of the Europcar/National brand (they are all the same company so why bother with different names!!!!) I was told i would be charged £45 and a £35 one way fee....guess what.... i got charged £45 and £96.80 slight different hay!

 

2-3 weeks after i complained they come back saying as the car was returned 39 minutes late so they have charged me a full days rental!! WTF!! Funny how the guy we returned the car too didnt tell us that at the time!! W****Rs!

 

If anybody has any idea how to take on these vehicle rental theives drop me a line as I have just submitted another email demanding my money, but i dont really have anything to threaten them with apart from telling my friends they suck :-(


Me Vs ICS = 1-0

Me Vs BT = 1-0

Me Vs UKPC = 1-0

Me Vs 3 = 0-1 :-(

Share this post


Link to post
Share on other sites

I've used HA for a hire from Alamo in the USA with no issues. What country was the hire in? I've known them to give you a 30 minute window on return on fixed weekly or fortnightly hires are holiday irports to allow them a fast turn round for the (usual) inbound flight the hirer is meeting, if you miss this and they have to use a different vehicle they do charge a further day. That said, when it is a one-way rental I've seen up to 90 minutes lee-way, especially if the office is off-airport and you have to hunt it down. The guy accepting the car back wouldn't know of the charge, it is invariably applied centrally. Because your CC is 'open' for 28 days after the hire to enable them to help themselves, your only reall complaint is if they took the money without telling you first. If you only found out via your CC statement and queried it, they've boobed - as they MUST tell you by way of a 'close of rental' statement if you paid up front at the start.

Share this post


Link to post
Share on other sites

Red.ninja,

 

Please record the conversation on the phone I did and as soon as they know you are recording they either put the phone down or get a senior supervisor.

 

However I have still not had a refund of my over payment (not chargeback) CAR HIRE 3000 WHO ARE CRA# AND EUROPA CAR HIRE WHO ARE CRA# are just the worst company in the world to deal with I have written a letter to their customer services of bothe companies and will await the response with baited breath.

 

Please do not book any form or vehicle with either CARHIRE3000 OR EUROPACARHIRE as they both will give you bad service and charge ghost payments off your credit card.

Share this post


Link to post
Share on other sites
I've used HA for a hire from Alamo in the USA with no issues. What country was the hire in? I've known them to give you a 30 minute window on return on fixed weekly or fortnightly hires are holiday irports to allow them a fast turn round for the (usual) inbound flight the hirer is meeting, if you miss this and they have to use a different vehicle they do charge a further day. That said, when it is a one-way rental I've seen up to 90 minutes lee-way, especially if the office is off-airport and you have to hunt it down. The guy accepting the car back wouldn't know of the charge, it is invariably applied centrally. Because your CC is 'open' for 28 days after the hire to enable them to help themselves, your only reall complaint is if they took the money without telling you first. If you only found out via your CC statement and queried it, they've boobed - as they MUST tell you by way of a 'close of rental' statement if you paid up front at the start.

 

Its in the uk a one way rental from scotland to manchester i was apparently over by 39mins. I entered my pin on a cc machine when i was picking up the car to authorise a £35 one way charge but this was when i picked it up. when i dropped it off i did nothing but drop the car off and go after being told "everythings fine"

 

Red.ninja,

 

Please record the conversation on the phone I did and as soon as they know you are recording they either put the phone down or get a senior supervisor.

 

However I have still not had a refund of my over payment (not chargeback) CAR HIRE 3000 WHO ARE CRA# AND EUROPA CAR HIRE WHO ARE CRA# are just the worst company in the world to deal with I have written a letter to their customer services of bothe companies and will await the response with baited breath.

 

Please do not book any form or vehicle with either CARHIRE3000 OR EUROPACARHIRE as they both will give you bad service and charge ghost payments off your credit card.

 

I actually refuse to phone them as their phone number is expensive and they keep you on hold for hours, i will only communicate via email. The bad thing is Europcar are the same as National and Alamo everything else so you kinda have to use them if you are hiring a car


Me Vs ICS = 1-0

Me Vs BT = 1-0

Me Vs UKPC = 1-0

Me Vs 3 = 0-1 :-(

Share this post


Link to post
Share on other sites

I have actually used many car and van hire companies in the UK. I can confirm that Europcar are by far the worst.

Share this post


Link to post
Share on other sites
Having hired a car through Car Hire 3000 for five weeks, I would like to suggest to all members to avoid booking any form of vehicle through either of the above companies.

 

Not only will you be shouted at when you have a valid complaint over 1200 pounds of credit card overcharge in just one week, but they will pass the buck between the two so you can not get any form of answers or refunds.

 

I have now been waiting for 10 days regarding an over charge and have still not received a refund or a reason for why I was overcharged.

 

Do not use Car Hire 3000 or Europcar

Agree 100% with the above I have just been ripped off by these people. They do not explain that you are NOT insured if you pay Car Hire 3000 for a car in another country. They then charge you nearly the same amount as the car rental when you collect the car.. Please avoid these two companies. If you make the mistake of going to Eurocar be aware that their staff will NOT explain the hidden charges that they are about to add to your credit card.

Share this post


Link to post
Share on other sites
I would like to add to this I rented through Holiday Autos from Alamo, which is part of the Europcar/National brand (they are all the same company so why bother with different names!!!!) I was told i would be charged £45 and a £35 one way fee....guess what.... i got charged £45 and £96.80 slight different hay!

 

2-3 weeks after i complained they come back saying as the car was returned 39 minutes late so they have charged me a full days rental!! WTF!! Funny how the guy we returned the car too didnt tell us that at the time!! W****Rs!

 

If anybody has any idea how to take on these vehicle rental theives drop me a line as I have just submitted another email demanding my money, but i dont really have anything to threaten them with apart from telling my friends they suck :-(

 

Hi - Europcar/Alamo/National are part of the same group, they use the 3 different names as they market to different sectors. National for example is the corporate arm where Alamo/Europcar is who you will be booked with for a one off personal hire. I do know that Europcar allow a 30 minute grace slot before they charge you a full extra day. So really they are charging you 1 extra day for the sake of 9 minutes surley as a goodwill gesture they would refund the days rental. When you collected the car did it take you a while to get the car, as if it did you could advise you didnt actually leave the rental station at the time on the sheet due to delays. I do agree though when you returned the car they should have made you aware you were over the agreed dates and that you were subject to an additional fee rather than you finding out at a later date. Good luck and hope you can get this resolved.

Share this post


Link to post
Share on other sites

When speaking to Europcar Customer Services, they will log a complaint and come back to you with an outcome within a certain number of days (think its a week but dont know for certain). If they come back to you with an outcome that you are not happy with advise you are not happy with the outcome and that you would like to escalate the matter which is the next step. This sometimes just pushes them and rather than taking more time they may agree to refund. Not saying it will definatley work but worth a shot.

Share this post


Link to post
Share on other sites

i was charged £53.77 for full tank of fuel when i returned the car full ! they said it was in the terms and conditions that i would be charged for a full tank. I knew i was only going to do 120 miles so would never have agreed to this but what can you do !

Share this post


Link to post
Share on other sites

I rented a car through with Alamo via Carhire3000 in November 2011. Before returning the car I was confused by the contradiction inT&Cs between Alamo and Carhire3000:

a. Carhire3000 stated:”Fuelshould be paid for on arrival and it is not necessary to refill the tank beforereturning. Refunds are not given for unused fuel.”

b. Alamo stated: “Allcharges are estimate only – subject to change if vehicle not returned tolocation on date and time specified, or if fuel tank is not full at return andfuel service option was not purchased.”

As a client, even if you ignore the Alamo agreement and trust the Carhire3000 agreement, the policy is misleading. “Fuel should be paid for on arrival” implies that it is part of what I have already paid (like it is with many other car rental companies). It is not clear either what is meant by “arrival”, is this arrival to pick up or return?

 

What Carhire3000 did not make clear is that on top of the voucher cost, Alamo would charge a “Mandatory Fuel Service option”. We did not know this and therefore refuelled the car.

I have been unable to see anywhere in Carhire3000’s T&Cs that there is a “Mandatory Fuel Service Options” charge on top of the voucher. In the US at the time, the price to fill our car’s tank was $40, $20 cheaper than then mandatory charge. A month later I noticed that Alamo had charged my credit card. I requested a refund for this through carhire3000, but this was refused. In the end I contacted Alamo directly who agreed to refund my card as I had returned the car with a full tank.

 

If the above happens to you, try contacting the rental company direct.

 

I raised a complaint with Trading Standards as I feel they are misleading customers.

Edited by shawad
Poor English on my part.

Share this post


Link to post
Share on other sites

Totally agree, never use Car Hire 3000. I was left waiting an hour for a shuttle bus to take me to Gold Car that never arrived despite numerous calls (unanswered) to Gold Car and Car Hire 3000 UK office saying there was nothing they could do. I cancelled the booking and hired from Hertz but Car Hire 3000 still charged me 3 days rental for late cancellation! They didn't turn up!!

Also used them previously - they seem cheap until you collect the car when you are charged for a full tank of fuel at extortionate prices and told to bring it back empty. How can you bring it back empty? There is always some fuel left. Now using Hertz where you get a full tank in the initial rental price and you return it full. Works out much cheaper. Car Hire 3000 advertise themselves as a broker but you can do the work yourself and get a better deal.

Share this post


Link to post
Share on other sites

JUST A NOTE, THEY HAVE CHANGED THEIR NAME TO Rentalcars.com AVOID THIS COMPANY - ITS THE SAME TERRIBLE SERVICE AS CARHIRE3000. We got stitched up by the insurance policy small print. If you don't have a credit card (we had a debit card), the rental company will not rent you the car unless you pay their excess chard too. - For EuropCar this was an additional 22EUR a day, thus making Carhire3000 comparison price completely false. Would have been cheaper to go direct to the rental company. EuropCar falsely told us this cost would be refunded as we didn't need the Carhire3000 cover. This was a lie. Carhire3000 do not ever refund this cost. Carhire3000 Customer Services were poor and rude when trying to ask them about this issue. Would not use again.

Share this post


Link to post
Share on other sites
I have actually used many car and van hire companies in the UK. I can confirm that Europcar are by far the worst.

 

"Why I won't rent from Alamo/National/Europcar again"

 

 

Alamo/National/Europcar ARE TRULY THE WORST CAR HIRE COMPANY IN THE UK

 

I booked online car rental for a week with Alamo and recieved a email confirmation that it would cost £113 for the week. When I arrived at the airport I was old to go to the Europcar desk which was confusing, but apparently they are the same company- indeed the desk displayed all logos.

 

At the desk I was told that my booking was not valid as I booked with Alamo not Europcar (confused? I was!!) and that the car was ready for me but would be £245

 

What a con, ****, rip off. The man at the counter said "your choice, take the car or leave it, I don't care"

 

Never again

Share this post


Link to post
Share on other sites

And then you could have simply gotten a full chargeback in your credit card.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

I too have just been shafted for 65 pounds for damage that was noted on the rental agreement that I signed when I picked the car up. Because of an early flight I had to drop the car back at 4 in the morning and drop the keys into a box outside their office. I have done this before with Europcar. I phoned them when I received their email informing me of the charges for damage and thanking me for using Europcar. The response was well trained but ultimatly fruitless. I received a detailed email with photos of the damage (a scratched wheel) and in turn I informed them, again, that the damage is clearly noted on the rental agreement. I then requested a copy of their copy of the rental agreement.......silence. I can't find any way of getting higher into this shabby organization, it seems their front line are the poor souls who answer our furious calls. The culprits hide behind them basically, in my case, committing fraud and various other unethitical practices to get some extra cash. The crazy thing is I have been using Europcar for over 6 years, not anymore. I mean, why didn't they steal a 1,000 quid or so? Then it would be worth it to lose me......65 quid? Idiots. Since this has happened I have, of course been boring everyone I know with this story, hoping I can can rid myself of the fury I feel, by dumping it on someone else. I was amazed at the number of people I know who have their own Europcar stories! Anyway, never again will I use Europcar and I hope it and all of its shareholders can sleep at night.

Oh, another thing, about 3 years ago their machine would not read my credit card, so they wouldn't give me the car I had already paid for via Easyjet. (It was 10pm, raining and I had my then German girlfriend with me who was most amused by the whole affair) Anyway I went to the next desk, Alamo, and waited for assistance. The same highly trained lady from Europcar came over and served me. She rented me a car when their machine accepted my card. I asked her if she found this situation slightly bizarre. She smiled rather awkwardly and handed me the keys. After much stress, phone calls and life threats Europcar refunded my money...minus 10% booking fee................Great!

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...