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    • Thanks for responding so quickly all of you, I’ve opened a new thread:    
    • Hi all.  Recently parked in this car park three times within the last two weeks and have now been issued £180 in fines (£60 for each fine), total. £300 if I do not pay within two weeks.   I’m keeping details here sparce as I don’t wish to shoot myself in the foot by saying too much and potentially an employee at their company reading this. I will happily respond to questions as I get them.   I have noticed some tactics in a similar previous thread from this same car park and was wondering if maybe those would apply to me here?   many thanks in advance
    • I will email dx100uk 's suggestion in the morning,  I completely expect to be ignored but I shall inform TS and advice Direct of the correspondence between myself and the dealer over the last couple of days.
    • Good Evening,    I am looking for advice on where to turn next, as I have been trying for a few weeks to get a refund from Amazon, who are not  actioning my request. I don't know where to turn now, I was thinking of going to my Credit Card issuer and trying the Section75 route, but i'm not sure if that is applicable in my case? Or if there is something else I should try first. Below is the issue;  August 7th - I purchased an item (Item#1) - Expensive £634 August 10th - Item arrives. Inside the box (of the 'right' item) was NOT the correct item. Immediately got on to Amazon Chat and spoke to a CustomerService rep, who I explained to that inside the box was not what was expected, I explained what WAS in the box, and he said he was sorry, he will order a replacement. And to send back the incorrect item. I closed up the box, taped it back up, and immediately went to the post office to send it back. I have the tracking number which shows the date and time I sent it, and when it was received by them. August 12th - Tracking says Item#1 received by Amazon at SDC. August 13th - replacement item (Item#2) arrives. _ Now, ridiculous as it may be, I did realise in this time that the item I purchased would not be suitable for what I wanted, as I didn't have the means to power it. So I decided I would return this item. August 15th - I went through normal Amazon return process to return this item. And returned it that same day. August 19th - Item#2 return received by Amazon SDC. August 19th - Also on the 19th, I receive an email from 'Account Specialist' (no name) regarding Item#1, advising they had received a 'different item' ,  and that I had 'repeated problems with returns on my account'. And to reply to that e-mail to 'appeal'. I was literally thinking, WHAT THE ACTUAL F. - I've never returned anything before, an RMA for a mouse is all I can remember EVER returning, and I don't think that was even with Amazon. That was about 6 years ago. So I reply to the e-mail, asking WHAT 'repeated problem returns' they are on about? And the fact the item IS incorrect, as that is why it was returned...  Sept 3rd - I receive this response from said 'Specialist' email.   I go on the chat to ask what this means, they don't know and tell me they're 'awaiting the return of the item (Item#1) - please reply to the 'Specialists' email (which I had.) All the e-mails are messed up and all over the place, as Amazon use a different e-mail EVERY time they send one. So i've found it hard to track them. But anyway, forward a little bit further, I receive another e-mail from the 'Specialist' Sept 16th - Email from 'Specialist' EH??? So what does this mean? Nothing apparently, as I then go back on chat with Customer Service and they just say 'Sorry can't do anything we can't action a refund and no idea what is going on'. Then... Sept 16th - I get email from Customer Service (not 'Specialist') So I reply, with the tracking and order number. Well, it goes nowhere because you can't reply to customer service emails!! So I basically send THAT email AND my response to the 'Specialist' email. No response thus far. I go on Chat Again, they do the same spiel and don't look at anything, don't want to know anything, just say 'Can't do anything, have a nice day.' Now, some may be wondering - Why don't you just ring them!? - Well, I can't use phones easily. I am hard of hearing and REALLY struggle to understand people generally, let alone on the phone. Now factor in ringing Amazon. The line is terrible, with someone speaking hard to understand English the other end of the phone. Good luck to me! Anyhow, on one of the emails a little later on, someone said 'Please ring us to sort this issue as we are unable to action the refund through chat, as we need to do security checks which we can only do through the phone.' Fast forward Sept 30th - I go on the Amazon site get Amazon to call me, after perservering with trying to understand the woman the other end, essentially saying 'Can't do a refund reply to email' - then hangs up on me. I get them to ring back again. A different Customer Service rep this time, exactly the same answer please go on hold I will get my supervisor - 6 minutes later, hangs up. Now, unexpectedly, that second guy actually e-mailed with a follow up about 30 minutes later! Not that useful mind. But still.   Now... I thought, right so, what? The original person put it down as 'defective' and i've said over and over it was an incorrect item?? So because of THAT I am not getting a refund?? So I ring up again, explain what has just happened, woman on phone just says 'oh i'm sorry but let me check for you, oh i can't action anything my end.' I then go on twitter - simply saying So what is up with no help from customer service then Amazon? to their amazonhelp twitter. I actually got a reply, and a PM from them - they gave me a form to fill in. From that I got exactly the same Customer Service reply as before. Even after explaining basically ALL of this. They just ignore all of it. And copy and paste a standard reply. I don't know what to do. I'm completely lost and don't know how to get through to what surmounts to *as many insults as I can here* of Amazon customer service people. Anyone know where I can go from this? What can I do? Try Section75? Or chargeback? Or some other solution? It was done on Mastercard, It was through Amazon, not marketplace or a third party seller. Or am I missing something.  
    • Just to give an update on this case, I have never received any further information from Minster Baywatch. I never responded to them either.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Grey Import Hell!! Black Horse Finance.....Can Anyone Help Please?


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HI,

My husband brought a Mitsubishi Evo 8 in April from a dealer. Black Horse financed it. At the dealership we had trouble insuring it but the dealer insisted it was a 'parallel' import...and eventually got it insured but to the dealers 'spec'...

 

We went to part ex the Evo about 8 weeks ago at a Ford dealers, when they appraised the car the first thing that was said on first glance was that it was a grey import, in which case Black Horse should not have financed it. Oh...and the minor detail that the insurance may not be valid.

 

We sent off all the info to Black Horse including copies of research we'd done on the net, all the documents from the DVLA which we applied for and also the dealers actual advert for the car (which they left on the back seat). All pointing to the car being from Japan.

 

After several phonecalls to Black Horse and 'lost paperwork' weeks later they have just told my husband they are rejecting his request because on contacting the dealer they told them 'the car was advertised as an import'.....erm, dont know where because we've got the advert and I printed of the web advert to keep, none of which state it's imported, infact the model they are quoting was only made in the UK!!!

 

Can any one offer any advice....we are still making monthly payments for a garden ornament frankly! We can't insure it because we dont know what exactly the car is. If the paperwork from the DVLA says Japanese Import and the VIN number points to it being a Japanese Import why would Black Horse be dragging their heels? Hubby has threatened to stop his payments but not sure if that's the answer.....

 

Oh and thats not to mention the warranty he is paying for and has never received!!!

 

Any advice from anyone out there at this point would be most greatfully received.......thanks:confused:

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First off, which model evo is the car, all Evos have 11 digit chassis numbers except for the evo8 260 which is the only Homologated Evo.

90% of evos are imported by Coltcar company and apart from the 260 they are all imports,however most finance companies will finance the car and all insurance companies will take your money and insure the car.

 

I suspect The ford dealer is knocking the car to give you a lower price than you are expecting.

 

If you send me an Email or pm with the reg no I can confirm what the car is.

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Gosh, you have got yourselves in a pickle despite all the warning signs being there at purchase. But, no good crying over spilt milk, as they say, it's what can be done.

 

Although it's not illegal to sell a grey import, is the car fully compliant with UK specifications and hence UK regulations?

If you can find one single thing that makes it not so, then you don't have a problem ie, is the speedo in Km and not mph?

 

As Black Horse have a policy of not financing grey imports, have they been misinformed by the seller. Check your finance documents closely to see how the car is actually described, Black Horse could also be a victim in this but are trying to find a way out that suites them financially.

 

You have the advert so they cannot deny the way it was advertised, send them a copy of the advert along with a copy of their letter to you and ask them "I request that you reconsider your decision before I take legal advice". That should shake them up a bit. Make sure you send all letters by recorded delivery.

 

There is the chance that the car is stolen or has finance on it in it's country of origin. You can check the car out for £40 at British Independent Motor Trade Association (BIMTA) - http://www.bimta.org/ which could well be worth the fee if it turns up something that is not right.

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I have a grey import and have not had much trouble insuring it. Adrian Flux, A-Plan pkus some others are the top insurers for grey imports. Try them for insurance.

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Thanks for all your help.

 

Have written back to Black Horse and sent it recorded delivery with copies of all the documents we previously sent (that they have not read!) inc advertisments and DVLA information and eagerly await their comments.

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  • 1 year later...

Same problem.

 

Bought what i thought was a 4WD Sante Fe with 5yr warranty turns out to be a grey import 2WD with 3yr warranty.

Gutted.

Finance company say burden of proof is on me but as car was first registered in UK i think i am snookered.

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Same problem.

 

Bought what i thought was a 4WD Sante Fe with 5yr warranty turns out to be a grey import 2WD with 3yr warranty.

Gutted.

Finance company say burden of proof is on me but as car was first registered in UK i think i am snookered.

 

You say 'you thought'. Is this how it was advertised ? When/how did you find out it was a different model?

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You say 'you thought'. Is this how it was advertised ? When/how did you find out it was a different model?

 

Put car in for service.

Garage informed me that flywheel needed replaced as best to do now as warranty was expiring, quoting an end date 2yrs earlier than i was told on purchase.

 

also told me it was 2WD, yup i didnt notice, nothing in docs stating this, and that it was a grey import probably from ireland.

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