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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Advice Needed - DVLA Court Action Imminent


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Hi Guys,

 

I am looking for some advice, my car was repossessed by Welcome Financial Services on 01/02/10 at which stage i handed over the keys and the car. Good riddance i thought end of the matter....

 

However, I have now received documentation from DVLA to say that I am due to appear in court because the Secretary of State for Transport has received information from a new keeper that they acquired the vehicle on 23/02/10.

 

I am now being charged with failing to notify change of keeper on 23/02/10, my question is, how was i supposed to notify when i didnt know that the vehicle had been sold and would the finance company have not taken back ownership of the car when they repossessed it on 01/02/10.

 

Not sure what to do next, can anyone advise??

 

Thanks

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You are confusing ownership with being a Registered Keeper. Once you lost control of the vehicle, you needed to advise that you were no longer the RK. Normally you need the FH to acknowledge they have taken the vehicle or a copy of your receipt for same, as they'd be classed as a 'trader' so notr to increment the number of Reghistered Keepers. You;re luxkt there were not loads of parking fines and the rest, as it is the RK not the Driver that will carry the can.

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Sorrry Buzby but the law is on the side of the DVLA. This is an extract from the SI that allows the DVLA and their agents to take possession of a car without a court order. This would normally be a tortious act against the "owner" of the goods and contrary to the oldest legislation in this country the C 15 of the 1267 Statute of Marlborough, which makes it unlawful to apply distraint to any goods without a court order.

References to the "owner" of a vehicle at a particular time are to the person by whom it was then kept and the person in whose name the vehicle is registered at a particular time shall be taken, unless the contrary is shown, to be the person by whom the vehicle was kept at that time.

So unless the owner can prove otherwise the RK is the owner.

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Hi Bill, read my posing again (I've fixed the typos!) My point is that the OP is duty bound to deal with the DVLA irrespective of what the owner does. It is the OP who had the expectation that the FH has the responsibility, when it doesn't.

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There is, however, mitigation - as the situation the OP outlines is neither explicity mentioned nor explained. Therefore the reasaonable expectation would be that as the vehicle lost the use of the vehicle the beneficial owner - who has been the prime mover, would do this paperwork too.

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I agree that the OP probably thought that was the case, but as the old saying goes, 'ignorance of the law.....' It is the registered keepers job, not the owner. This is where the DVLA will lap it up. They know exactly what has happened, but couldn't give a toss because there will be a few more quid in it for them.

 

The Op did nothing wrong as such, the finance people did nothing wrong as such, the new keeper has done nothing wrong as such. nobody got hurt, nobody is a criminal, but teh DVLA will want blood.

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Sure. He can try it. 'I didn't send the V5c off to DVLA because I was unaware of the law'. They will definitely let him off then.

 

I tried that once. 'I didn't know it was wrong to do 120mph down the high street because I was unaware of the law'. Worked for me, so why not give it a go. :)

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That's not the issue and you knew it. The instructions on the form to not state what to do when thewre is adverse posession of the viwhicle. If there was, there would be no mitigation. As there isn't, this leaves the OP with a reasonable claim that he expected the Finance House, who had done everything else, to do it too. Since there is no Dealership, New Buyer, or Scrap Merchant there to sign his slip - I'd be hards pressed to know which box to use, and if there wasn't one, believe (mistakenly) that is was not appropriate.

 

As for your last point - there's little point being idiotic unless it's funny. It wasn't.

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Now now, calm down dear. Don't be too alarmed when someone more knowledgeable expresses an opinion.

 

This is not a complicated issue. The law is very CLEAR. When you stop being the keeper, tell DVLA. Then you stop being the registered keeper too. If you don't tell them, they won't know. That is the whole basis of how their system works. It is not a rule or policy, it is law.

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It's in the notes on the back of the yellow V5C/3 that Motor Trade includes a finance company with an interest in the vehicle.

Doesn't mention what to do if the person collecting refuses to sign, but knowing how incompetent DVLA are, if you filled it in and put 'Refused' in the signature box, they will accept that it was signed by a Mr Refused!!!

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