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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Debt Collection - Mobile Phone Contract - Urgent


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Hi,

 

I would really appreciate any help or advice please.

 

My boyfriend had a contract with 02 a couple of years ago. He began getting lots of texts from strange numbers, containing, porn, ringtones, dating etc. He sent texts back saying STOP as someone advised him and still they kept coming. He got a massive phone bill from 02. He called them numerous times complaining about this and they basically said to him theres nothing they can do to stop them and he would have to pay the bill. My boyfriend got into a bit of an argument with them and told them he will not pay for something he didnt ask for and had had tried to stop.

 

He then stopped paying them and heard nothing else from this.

 

Anyway (a bit of background). My boyfriend at time time had overstayed his visa in the UK. He has subsequently gone back to his country and we applied through the correct channels and he is now back in the country legally on a fiance visa.

 

A week before he arrived back in the UK, he received a letter from 02 saying he owed £1,032. £532 in call charges and the rest was early termination of the contract. The letter was sent to my address (I have no idea how they tracked him to this address as he has never had correspondence sent here before). He has now received 3 more letters. Two from a debt collection company called RED and the third from a solicitors threatening court.

 

He went to see the citizens advice bureau but they cant help at the moment as he doesnt have any proof that he is from this borough as he currently cant work as you are not permitted to do so on the fiance visa and I rent the flat in my name.

 

We are just so lost as to what to do. The charges are completely unfair and unjust but we are very worried about what is coming next.

 

Can anyone give us any help? thank you in advance.

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OK, RED cannot do a lot against your boyfriend. The worst that will happen already has, your boyfriends credit file will be trashed by o2 for non-payment (and as he has not paid for a couple of years it will be hard for your boyfriend to correct this). The solicitors will probably be another office of RED. Get your boyfriend to write to RED saying he disputed this at the time and still does, and trying to enforce a disputed debt is against the OFT guidelines of debt collection, and any further demands will be met with official complaints. Do not phone them, deal with it in writing.

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