Jump to content


  • Tweets

  • Posts

    • Well I think it would be prudent to check them. I found several warranty details for your make of laptop but not UK. Surprisingly, they only say that they will repair defective parts and there is nothing as to what happens if the unit is not repairable. I suppose that being Acer, they have access to all the parts needed – in principle – and they reckon they can repair anything. Double check and see if you can get access to the warranty. Also, you need to decide whether you are prepared to issue a small claim. If you never done it before then read around this forum about how to take a small claim in the County Court. It's quite straightforward but you need to know the steps in advance. Once again, don't expect this to be sorted out by 18 December. I expect that you won't even have it sorted out by February – unless they suddenly react once they receive the court papers and move themselves. Of course you could say that by February the thing will be repaired anyway – but actually you don't know that. It could go on very much longer and at the moment I think you are being led around by the nose
    • As far as I remember and by looking at the receipt, it was already included in the price of the laptop.    Regarding the terms and conditions, I have no idea where to look for them. I might ask my mum to see if there is a mini book that came with the laptop and might contain the terms and conditions
    • But there were exceptional circumstance involved, they must count for something 
    • £1300 is fine. Don't worry about it. Don't worry about the disclaimer. It has no effect. They are trying to introduce a new term into a contract which has already been made. It has no relevance. Even if a certain delay was acceptable, the fact that they have already had your computer for three months and they are now effectively suggesting a further two months that is five months which amounts to about 20% of your period of ownership – is not acceptable. What I'd like to know – and I think is quite important – is what they say in their warranty if the computer is beyond repair. I'm assuming that you are prepared to bring a small claim against them – and that is what we will propose that they fall back on that term – especially if the term proposes that they supply you with a replacement. This would then avoid the problem for you that you would have to accept only a proportion of the purchase price. If you're not prepared to sue them – then frankly there's nothing you can do. If you are prepared to issue a small claim then your chances of success are better than 90%. The risk you if you lose is that you lose your claim fee. If you win then you will recover all of your losses. If you want to start a small claim that we will help you all the way but it will assist enormously if you can find the terms and conditions of the warranty. Have a look at their website and you may find references to it there or at the Currys website. Did you pay for this warranty or was it simply included as part of the purchase price? If you paid, then who did you pay? Did you pay Acer or did you pay Currys?  
    • Not trying to be rude, but 90% of my last text was the disclaimar from Acer which could have helped somehow.   I know I have the bad habit of making long paragraphs, but I'm sure Acer at least knows how to space and punctuate correctly.
  • Our picks

Debt Collection - Mobile Phone Contract - Urgent


Please note that this topic has not had any new posts for the last 3768 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

I would really appreciate any help or advice please.

 

My boyfriend had a contract with 02 a couple of years ago. He began getting lots of texts from strange numbers, containing, porn, ringtones, dating etc. He sent texts back saying STOP as someone advised him and still they kept coming. He got a massive phone bill from 02. He called them numerous times complaining about this and they basically said to him theres nothing they can do to stop them and he would have to pay the bill. My boyfriend got into a bit of an argument with them and told them he will not pay for something he didnt ask for and had had tried to stop.

 

He then stopped paying them and heard nothing else from this.

 

Anyway (a bit of background). My boyfriend at time time had overstayed his visa in the UK. He has subsequently gone back to his country and we applied through the correct channels and he is now back in the country legally on a fiance visa.

 

A week before he arrived back in the UK, he received a letter from 02 saying he owed £1,032. £532 in call charges and the rest was early termination of the contract. The letter was sent to my address (I have no idea how they tracked him to this address as he has never had correspondence sent here before). He has now received 3 more letters. Two from a debt collection company called RED and the third from a solicitors threatening court.

 

He went to see the citizens advice bureau but they cant help at the moment as he doesnt have any proof that he is from this borough as he currently cant work as you are not permitted to do so on the fiance visa and I rent the flat in my name.

 

We are just so lost as to what to do. The charges are completely unfair and unjust but we are very worried about what is coming next.

 

Can anyone give us any help? thank you in advance.

Link to post
Share on other sites

OK, RED cannot do a lot against your boyfriend. The worst that will happen already has, your boyfriends credit file will be trashed by o2 for non-payment (and as he has not paid for a couple of years it will be hard for your boyfriend to correct this). The solicitors will probably be another office of RED. Get your boyfriend to write to RED saying he disputed this at the time and still does, and trying to enforce a disputed debt is against the OFT guidelines of debt collection, and any further demands will be met with official complaints. Do not phone them, deal with it in writing.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...