If you have Argos Problems

[blitz]

Some of you may already know but I work as a Duty Manager for one of the Argos Stores.

 

As such I am happy to offer an unbiased advise and help on Argos problems you may have. (Regardless of company I will always make sure people get their full legal rights).

 

Please note I can't with Argos Card advise, its a little out of my remit, sorry!

 

Feel free to send me a PM if you do want me to look at anything.

 

Blitz

[MARTIN3030]

Blitz thanks for this.

As you may have seen elsewhere on the site,we encourage company representitives to help resolve members problems.We do however expect progress to be updated and posted openly on this site.

Maybe you can get authorisation from Argos to continue to assist here and we can make your presence officially recognised with more prominence.

[blitz]

Sorry to make it clear, I work for Argos but am in no way a representative. I am happy to offer advise and help in that capacity to ensure you obtain your legal rights as a consumer. (Something I believe everyone is entitled too).

 

I can offer advise on policies however have never, nor will never provide company sensitive information. I am on this site to help, and help everyone not just Argos problems. (I just happen to work their so as its my area of expertise am happy to take a look at anything in a unbiased way)

 

Anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

[Big Boss Man]

Hi

 

Just a quick question... ive recently bought a cheap lcd tv from Argos, using cash, the item is unopened and i would now like to exchange the tv for a larger tv and pay the difference, only problem is i have misplaced the receipt and cannot remember when exactley i bought the tv !

 

What are the chances of argos accepting the tv back for an exchange ?

 

Any help greatly appreciated, thanks.

[blitz]

If it still within the 30 days you will be able to take it back to the store you purchased it from, if you let them know the date you purchased it from (If you can't remember things like large withdrawals from banks, getting paid etc help to remember), they will be able to exchange it provided it is unused, in the original undamaged packing.

 

If you can't remember the date, or its over 30 days it will be down to the manager, if you inform the advisor as you take it back you wish to exchange for a more expensive model it helps a little in getting that exhange.

[Big Boss Man]

Thanks for your prompt reply and advice, ill post a seperate thread if i encounter any problems for future help.

 

Many thnaks again.

[hillards]

...I am happy to offer an unbiased advise and help on Argos problems you may have.

Hi there,

 

I don't know if you can help with this one as it's an eBay purchase from Argos Clearance, operating from Weldon South Ind Est, Northamptonshire.

 

Back in May I ordered a Wharfedale MP3 player with FM tuner on eBay, it cost me £11.38. The photo showed the player with radio, but what arrived was only a player. I chcked hte item further and found that Argos have the same item, with and without radio, under the same part number - 5135846 !

 

I got in touch, they said to return it. I did, but then heard nothing, so lodged a dispute with PayPal. Initially they said they would uphold that and asked that I return the item and give a tracking number, but it had already gone back weeks before that.

 

So, PayPal then changed their mind and said to take up the dispute with the seller directly, but Argos never answer messages I send.

 

Not only have I lost the original £11.38, but a further £1.11 sending the item back, and I have nothing to show for it, not even the duff item.

 

It seems that they are happy to ignore me as they claim I've no proof of sending the item back, and I wasn't asked to send it tracked, never even thought about it at the time.

 

I hate being ripped off...

[blitz]

I can't really help with Argos Clearance Bargains items, I would advise putting everything in writing and sending it to Argos Customer Services and see if they can help.

[littleoldme]

argos repair agents d and g henry stating they will not repair my netbook under warranty as i have dropped it. BUT I HAVE NOT. i just want a repair or replacement for an item that has quite literally fallen apart throughout the time i hav had it. (January 10 !) hinges fallen off wires exposed all one side come apart. they tellin me now I HAVE to pay independent engineer to get a separate report. I am so angry as this was a present and its not my fault the item is faulty. but they are making me out to be a liar basically. they say i have dropped it when i know for a fact that i have never done so. help

[welshlady]

hi ive placed an order via argos website for bunk bed at the end of sept this year.they debited my account for the full amount and told me delivery would be november. items did not turn up so i rang was then told it would be 5 december, i have still not received the item and have had no contact from agros. could you please advise what i could do as they have had my money for 2 months now. many thanks lorraine

[lc1989]

Hi All.

 

Like blitz i am a Argos Colleague who is happy to help with any queries anyone has.

 

I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

 

I will be posting reply's to all the above issues shortly.

[lc1989]

Hi welsh lady,

 

Firstly on behalf or argos I would like to apologise for the situation you have found yourself in. I can understand that goods are purchased for an intention to recieve them for that purpose asap.

 

Now there a a couple of options for you....

 

1. You are fully entitled to a full refund including the delivery charge if you are not happy with what you have been informed.

2. If the goods are over what we call ' Lead time ' ie. it will be with you in 28 days and takes 42 you can ask the agent you speak with for a GW gesture for this delay, they may at first offer you back the delivery charge which is standard company policy, but then may advise that a further gesture can be looked into after the goods have been delivered and you are happy with them. Meaning Gift vouchers my be offered. BUT THIS WILL ONLY BE DISCUSSED WHEN THE ORDER IS COMPLETE NO AMOUNTS CAN BE DUSCUSSED UNTILL THEN!!!!!!

3. Or if you want to you can look into an alterntive product, one of the same value, which they will exchange for you. PLEASE ADVISE THAT IF THE ALTERNATIVE PRODUCT YOU HAVE CHOSEN WILL BE MORE THAN YOU PAID ORIGINALLY, THE DIFFERENCE WILL HAVE TO BE MET!!!

 

You can call the customer services on 0845 640 3030 with the order no. and the named customer on that order must be present to discuss the following options.

 

 

Hope this helps

 

 

I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts

[lc1989]

Hi, again i apologise on behalf or argos ltd for the situation you have found yourself in.

 

Now with argos clearance bargains its a different story if they hve been delivered faulty, etc. Now you can locate a number off the ebay site for argos clearance bargains or you can call the argos customer services for the number.

 

Argos clearance bargains orders do have to go through them if there are any issues at all. We at argos can only locate orders that have been purchased for home delivery through the argos.co.uk website, via the phone or instore for home delivery.

 

I understand that this may not be best practise, but this will be the quickest way to resolve the issue.

 

May i ask what address you returned it to, or did a carrier company collect the goods???

[lc1989]

Hi, again apologise for the issues you are having with the netbook purchased in January 2010. Now if the goods have been sent away already to D&G Henry and it comes back as not manufacturing liability, then you may have to look into an independent report to confirm the issue.

 

We ask of this as we have to take into account that the tech that looked into your case is a professional within that area and would have conducted a fair and non-biased report on what he felt was the issues and the causes of that.

 

Now yes at first you will have to pay for the independent report, these can average around £25 plus. This report then gets a second op on the goods and then can confirm the issues that you have identified are a manufacturing defect.

 

Now after that report have been optained, you will have to show us it so we can see the details of the report. If the goods were home delivered you can call the customer services to get the correspondance address for which the report will have to be sent into, along with a cover note and your order no.

But if they were purchased instore you can just take the report into the store for which the store manager may have to look at to confirm.

 

If found to be a manufacturing defect off the independent report that you have obtained options will then be discussed with you.

 

Hope this helps.

 

 

I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts

[MARTIN3030]

Blitz has not been here for some time,whilst I can see that Ic1989 has remained answering CAG members.

Its very much appreciated.

To be fair,Argos is a very good company and for the most part quick to resolve issues if you take faulty goods or unwanted goods back to the store.

I have recently had to do this myself with something,and could not fault the way and speed in which it was dealt with.

If only others took a leaf out of their book.

[hobit86]

i have never had any problems with argos

[ashmk]

I have also never had a problem with Argos returns although they have TWICE lost mobile phones that have been sent for repair. They did however issue a full refund. Bit careless but the outcome was better for the kids whose phone they were as they got new phones.

[Rob-Roy]

Hi, Yesterday 17/08/11. I reserved a "Bath Board Seat" from Argos and made a 35 mile round trip on public transport to collect it from my nearest store.

The description of the item on both the Argos catalogue and website stated that it was 78CM in length. When I returned home with the item I assembled it and when I went to fit it onto the bath it was far too small and doesn't fit on my bath. I measured it and discovered it measures only 69CM and the assembly instructions inside the box state that it is 69 CM.

 

On closer inspection of the website and catalogue, the photos appear to be slightly different, although the catalogue numbers / specification etc. are all identical.

 

I emailed the Argos customer services asking if they would replace the 69CM bath board with a 78CM bath board seat as advertised. I got a reply apologising for the website info being wrong (no mention that the catalogue is also wrong) and thanking me for bringing this to their attention, saying they would update the website and issue a bulletin to the stores. They asked me to return the item, along with proof of purchase, including order number,receipt or credit/debit card statement to my local store, where the store staff would be able to assist me further. However, without any proof of purchase (I have proof of purchase), any action would be at the store managers discretion.

 

Now my query is, as I am partially disabled, I have no desire to repeat the bus journey or incur the expense required to return the item, am I within my rights to request that Argos collect the said item from me at my home address and refund the money electronically to my bank account from which the item was paid for?

[Surfer01]

Argos may sell some stuff that is of inferior quality, but no issues with refunds or replacement which si why we continue to shop there. When we lost the receipt for one purchase I showed my bank statement and this was accepted as proof of purchase.

[blitz]

I apologies for not being around, have been very busy but still happy to offer friendly help. I have now changed my email address so you can get my attention by sending me a PM and will try to respond as quickly as I can.

 

I do have more restrictions now placed upon me in what I can respond to, so anything I do say will be based purely on my knowledge of Argos without breeching the companies trust, and not as an employee or representative of Argos.

[exetergirl]

Hey,

I need some advice- I ordered a sofa middle of sept which argos were supposed to deliver 22nd Oct, this was then cancelled due to 'stock issues' and delivery was rearranged for mid nov. This again was cancelled and after complaining i was promised delivery on 15th dec and a gesture of goodwill which they cannot discuss until the sofa has been delivered.

Today the sofa was due 7-12 am and I get a call at 10am saying they can no longer deliver it- another day off work wasted!!!

They are unable to give me a new day for delivery now but should do in the next few days.

 

Will my sofa get priority now and how likely will it be delivered before christmas? I am going away on the 22nd and really want it by then. What kind of 'gestures of goodwill' do argos pay- I don't want vouchers or just delivery charge taken off. I want more like 50% plus reimbursements for phone calls made and time wasted!

 

From a v stressed and frustrated person! I can't believe I used to work for argos

[lc1989]

Hi, I apologise for the issues you have had with Argos home delivery. With regards to the issues you have identified I am sorry to advise that when entering contract with Argos you confirm your acceptance of the terms and conditions stating that all orders are due to stock availability. Now that I know in your situation isn't ideal but with regards to the failed relict did they advise of a reason for the fail? Secondly a gesture of goodwill will always be discussed once the goods ate delivered and you are happy with what we have delivered. This goodwill can either be a gift voucher or a goodwill as some money payment the amount though will be of the advisors discretion, you are best asking to speak to the managers to discuss this. For the time off and the phone bills to the contact centre you will be asked to send a copy of your loss of earning which you can retrieve from your hr department and sent to a correspondence address which again can be given to you by the managers this applies the same for the phone bills. This all again will be acted upon by the discression of the advisor dealing with your case. You are best speaking to the managers department to see if they have the information to when the stock may be available or when it is being transferred to the drop stocking your order. Looking at the information that has been given to you I advise this is provided to you by a manager rather than a frontline advisor as managers have more options to discuss. I would strongly recommend speaking with them if you are able to call in again. Please be aware these are my own opinions and do not reflect the opinions of the home retail group ltd. information provided within this post is of my own source and of no information reflected from sources within the group.

[lc1989]

Apologies for the spelling mistakes not good big fingers and iPhone don't mix

[andyG123]

Hi i have been done right up by args with my childrens xmas present, i went into our local store and paid cash for a pool table that is my childrens main xmas present, and at this time this was in stock a would be delivered within 10 days!, GREAT! Now this was paid for and ordered at the beginning of december, so we would have this in time for xmas, now we just got a call from customer service 14 days before xmas saying that this will not be with us until the new year and even then they will only be calling me with an update no promise of a delivery! and with them calling me so late to inform me that we wont get this it has left me no time to get my money back and order from somewhere else now where do i stand as the reciept states delivery within 10 days and when i ordered this it was is stock?

 

Thanks Ag...

[Last of the Mohicans]

Anyone who buys anything from Argos on eBay deserves to get ripped off.

 

Read their feedback page - they habitually and knowingly list used items and damaged returns as being new - not even "New Other" but New as in brand spanking new. They knowingly list items they don't have available and hold on to peoples money.

 

eBay of course do sweet FA about it - whereas a private seller who has a sale go wrong - often due to a dodgy buyer - gets bullied and their visibility in auctions reduced by eBay for months.