@npowerhelp Help with Npower please

[Treacle1512]

I have been finding it difficult to keep up with my monthly repayments, and as a result some direct debits have been returned unpaid. I have received letters of demand of payment from Npower, so i tried to change my payment date so that it would come out on the day i get paid every month. i had emails back from Npower to say this has been set up.

 

Now for the last couple of days i have received constant phone calls and text message from a company called CSL. They rang yesterday 7 times in 2 hours. i eventually got so annoyed i called them back to explain the situation. After explaining that i had a direct debit set up and emails confirming this, the bloke put me on hold and spoke to Npower. he came back to say the DD hadnt been set up because i had had at least 2 payments returned and in order to set it up again i would have to pay 50% of the balance. now this i cannot possibly do. i explained that i may be able to pay some when i get paid on the 18th. He then said "oh no we cant put it on hold for that long, we'll have to take action before then". i said that i would speak to Npower directly. to which he said fine, but they'll say the same. Anyway i spoke to Npower who did say the same, but also say that it was my own fault and if i had dealt with the situation earlier (june) then i wouldnt be in this mess. I explained again about paying on the 18th and they seemed fine with that, but said they wouldn't stop CSL contacting us and charging us for phone calls and letters.

 

i stupidly thought that by at least speaking to them yesterday i wouldnt receive anymore phone calls but, had i two text message sent to my landline at 9.15pm last night.

 

Now i'm panicking, will they come and force entry into my property and disconnect me even though i will make some payment on the 18th?

 

Sorry i've rambled but thanks in advance for any help

[lordcrocket]

i'm pretty sure they have a trust fund set up to help people with debts etc

 

also try not to let them change the meter to the pre payment one as this charges you more plus being an electrician it uses more also

 

also your phone calls log every call txt letter etc tell them if if does not stop with immediate effect you will contact the police and may be forced to take action

 

yes you can do this protection from harrassment as you may also qualify for legal aid etc pay your local police office a visit and report the debt company anyway before you do this look on companys house website to make sure the company is still trading as some of them i've nearly been a victim to myself .

 

phone calls if they call answer it and just leave it after you have done the above or tell them to put things in writing only

 

shelter was good for my mother did;nt think much of our local citizens advice they not all bad thou

 

you could also get an appeal lodged through the court and they would need a warrant to gain access to your property which they must and should send you a notice to attend court and if you ever get one turn up for it the hearing that is the judge has a pile of them he must stamp hundreds within 10 mins as hardly anyone turns up but turn up get duty solictor or mkenzie friends etc and stand your ground if you can

 

theres websites and good information on many places aswel hope this has helped you in some way

 

if it's any consulation i'm much worst off

[shining Light]

CSL will have to make a visit and assuming they are Bailiffs, I would suggest you don't answer the door to them or if you do, do not let them set a single foot inside your door. If you are not in they will have to leave a letter giving you time to reply (often 7 days).

 

If you can stretch this out to the 18th, make an immediate payment to Npower (as much as you can, and a sensible amount) then call Npower and see if you can then negotiate a payment plan.

 

Warrants can be withdrawn by the Creditor but they will want to see some positive action from you before they will consider it.

[14Steve14]

Just to put your mond at ease, the process for obtaining a warrant can take a while. A letter has to be sent to you giving a minimum of 14 days notice that legal proceeding are gonig to take place. This letter will notify you of the court and the time of the hearing. You should really go to court and have your say.

 

Paying a sum to your utility supplier may not stop action, but it may help.

 

CSL are not bailiffs just debt collectors. A warrant of entry must be obtained before they can touch your supply.

[verycatchy7939]

just ring npower and

agree

a payment plan.If they

don't

do it ask them to raise a complaint that will go

through

to a

specialist

team who will manage your complaint. But i fear this at the 2 home visit stage and this is always a

precursor

to ROE

warrant

. Talk to npower collections department, if the person on the phone does not do what you need him to do ask to speak to a manager with npower you always get a better outcome with a manager because some of them have a better industry knowledge

[Treacle1512]

Many thanks for all your replies.

 

I held off making any payments to both Npower and CSL. I have been hounded everyday with phone calls from CSL at least 10 calls every day to 3 different numbers!! I had the intention of paying half my electric bill even though i couldnt afford to do this, but was seriously worried because there was no chance i could also pay half my gas bill as well. I left it until the 17th when i decided to try Npower again and i'm glad i did. i got through to a lovely woman who couldnt have been any more helpful. She agreed to accept £50 payment on each account and to then set up direct debit payments for the same amounts. So i've now reduced my bills. She said that as far as she was concerned as long as i was willing to pay something then it really didnt matter how much it was. She also said she was disgusted at how i had been treated by other staff and some have just got the wrong attitude. She stopped any further correspondence from CSL and i'm pleased to say i've not heard from them since.

[shining Light]

So they were willing to negotiate and did withdraw the warrant. A great result!

[verycatchy7939]

i think if you being chased by a DCA it better to go to npower direct.raise an complaint.

[Treacle1512]

Hi

 

I posted a thread here about 2months ago because I was having problems with Npower and their debt collection department. Anyway after advice here i managed to sort it out eventually and even managed to come to a reduced payment plan. Payment have been made on this. However, at 7.30pm last night there was a knock at the door. An agent from Npower saying i owed money. Well i was shocked and my husband was not happy at all as he thought i'd lied to him about paying the bills!! I told the agent that i had a direct debit set up and i didnt know what the problem was. i even showed him letters i had received from Npower. He said he didnt know what they were playing at and phoned them up. It turns out that they say i am now not paying enough for Gas and i now need to up my payment to £120pm. i told him there was no way i could afford that and within seconds he dropped it to £89 (which is what i was originally paying).

 

Now my complaint is they sent an agent round to my property without prior written notice. they have not once written to me to say i wasnt paying enough or phoned me despite having my number. The agent said that i should ring them or write to make a complaint and maybe seek compensation because he agreed that he should not have been sent to my property. can anybody help in how i should go about this?

 

I now really want to change to a different provider but as i still owe Npower money this is not going to be possible is it?

 

Thanks in advance for any help.

[sillygirl1]

Write to NPower and complain to the Office of Fair Trading, they are not supposed to send people round (and DOUBLE CHECK that they haven't charged you for this, they do like to try that one on.)

 

Write to the local Trading Standards via Consumer Direct and also complain via your local MP, they are way out of line sending somebody round to barter with you on the doorstep.

 

Try riniging the other power suppliers, they may be able to fit you a secondary meter and you pay the old rate off the old meter, you also need to make sure that you DO NOT pay standing charges for the old meter as you are not receiving power through the meter....

 

If you have proplems moving you can go to Trading Standards and make another complaint about NPower being obstructive.

[MARTIN3030]

I agree with SG,but instead of writing to your local TS-I would go down in person.

Take anything you have in support-you will need to have proof.

 

I will merge your other thread here so its got the background info.