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complicated one between saidnsbury and drl

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Here is a difficult one,


i bought a fridge/freezer 2 years ago on the 14 aug 2008. it has stopped working, and i ould like sainsburys to fix it under the sale of good act 1979 as i paid over £800 for it and it is reasonable to expect it to last for more than 2 years.


however service was operated for sainsbury's by drl limited, i keep getting passed to either company to deal with this who shall i pursue this with?


and is it reasonable to expect a 800 quid fridge frezzer to last more than 2 years? under the sale of good act. It was a whirlpool fridge freezer side by side

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Hi kam lee


It is Sainsbury's responsibility. You need to put your compaint to them in writing. Send it recorded delivery. Keep a COPY.

Here's a letter that you can amend to suit, don't take any rubbish from them. I would just address it to Justin King, CEO.

Explain to that you've been passed from pillow to post. Explain that the product should last longer then two years.

Also google the product, type complain next to the product, see if other consumers have been let down by the product.


Consumer Direct - Template letter No.6 - Use this template letter to attempt to resolve issues with faulty goods.

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i spoke to sainsbury they say in their terms and conditions they say it is operated by DRL this is really frustrating, as if i wanted to buy from some joey company i would, i went to sainsburys in good faith and feel i have been ripped off

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What is "operated" by DLR? :-?


If you bought from Sainsbury's and you paid the money to Sainsbury's, then it's Sainsbury's issue. Nothing complicated about that. :-?

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they say in their terms and conditions it says any problems need to be taken up with dlr i spent 2 hours today they wont budge. i argued that on my credit card sainsburys took the money gave me invoice and my contract is with them no joy.

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Write a recorded letter to: Sainsbury’s Supermarkets Ltd., 33 Holborn, London, EC1N 2HT.


If you purchased your goods with Sainsbury's your contract is with them, if they are telling you to go to another company or is not with them send this:


The contract between Sainsbury's and myself is a legally binding contract created by the purchase of goods between the buyer (Myself) and seller (Sainsbury's) as part of the Sales of Goods Act 1979 (As amended) a statute for which rights can not be wavered or amended by terms and conditions presented by the seller.


The goods purchased do not conform to contract and are not of a satisfactory quality as they are not durable outlined by s14 of the Sales of Goods Act 1979 (As Amended). The act provides a resolution of requiring the seller (Sainsbury's) to repair or replace the item and bear any necessary costs in doing so including but not limited to carriage, labour and parts costs; in a reasonable amount of time; without significant inconvenience.


If Sainsbury's wish to continue to ignore my legal statutory rights than I will have no option but to take further legal action and report this case to Trading Standards for further investigation. I expect a reply within 10 days, for a company of your size and stature this should be more than enough.


Your Sincerely



Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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