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    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
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    • One hope in this growing mess is that local authorities, mainly in the north west so far, like Liverpool, are developing their own systems to test and trace, filling in the gaps of what Serco et al are missing.   But they're doing it with precious little in the way of funding. In the meantime it looks as if Serco [I think it's them] will be given more hundreds of millions on top of the £100 million that hasn't been effective so far in a couple of weeks. Given that the PM has swanned off to Scotland for a couple of weeks this isn't looking good.
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Quick question for the father-in-law as a first time landlord.

 

Is there any particular difference between the various deposit protection schemes, or can he choose one at random?


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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One scheme is for agents and "large" landlords, forget that one.

 

Tenancy Deposit Scheme is one where you pay the deposit to them. I've had some dealings with them and want no more.

 

MyDeposits.co.uk is where you get them to guarantee the tenant that they will get the deposit returned. It costs you £30, you do it online. Problem solved.

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Thanks


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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The scheme that holds onto the deposit is the "Deposit Protection Scheme" (DPS), not Tenancy Deposit Scheme.

 

mydeposits also has a £57 joining fee and an annual membership of £15 (though they say they usually waive it !?) in addition to the £30 fee, which has put me off in the past.

 

I use DPS which don't charge a fee, but as I've been lucky with my last two lots of tenants, I've always just returned the full deposit. So I've not had any proper dealings with them.

 

Psychologically, I find it is easier to return money I'm not holding onto than to return money that has been resting in my savings account making me feel nice and rich!

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Steve_M: that report is certainly frightening. My objection to DPS (yes, I got the name muddled) is that you can never have the deposit available to give tenant on the day they move out AND my experience when I had two tenants who had been found by an agent who used that scheme. In one case the tenant and I agreed on a split of the deposit and in the other the ex-tenant refused to give me the ID no. and didn't reply to DPS mail. In both cases it took 10 weeks to get the money.

 

Incidentally, I sued the latter tenant for rent arrears which with court costs amounted to over £2,000 and then went for earnings attachment. I got it - at £40 per month. Over 4 years it will take!

 

At least with MyDeposits I hold the money. But this report is so bad I'm going to ask them to comment, at least in general terms.

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I can't actually comment on the 3 deposit schemes - my agent deals with the deposit using the agents' scheme.

 

However, the link shows how meticulous LL's need to be about inventories. Better to use an independent inventory clerk for check-in and check-out - and always remember that the deposit schemes always seem to favour the tenant!!

 

Another point from the link is the response given -

 

"I'm very sorry to inform you that everything goes pear-shaped in your first sentence. The Housing Acts 1988 and 1996 are quite clear that the minimum term for an Assured Shorthold Tenancy is SIX months. There is no such thing as a five-month AST."

 

This is rubbish. An Assured Shorthold Tenancy can be of any length agreed between the parties - the catch is that regardless of the length of the agreed tenancy, LL cannot issue a s.21 notice to regain possession less than 6 months from the start date of the tenancy.

 

E.g., I was asked to let my flat (which was for sale) to someone for 3 months while they were looking for somewhere to purchase - they said they would be happy to show people around etc. and the extra cash would have been handy - but I declined. If this person had decided they needed to stay longer - and I had a purchaser for the flat - I would not have been able to regain possession in less than 6 months - a buyer is not likely to hang around for that.....

 

Oh - and Webranger - at least you are getting your money!! Well done.


Kentish Lass

Information given is based on my knowledge and experience and is not to be considered as legal advice

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