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    • Good Evening,    I am looking for advice on where to turn next, as I have been trying for a few weeks to get a refund from Amazon, who are not  actioning my request. I don't know where to turn now, I was thinking of going to my Credit Card issuer and trying the Section75 route, but i'm not sure if that is applicable in my case? Or if there is something else I should try first. Below is the issue;  August 7th - I purchased an item (Item#1) - Expensive £634 August 10th - Item arrives. Inside the box (of the 'right' item) was NOT the correct item. Immediately got on to Amazon Chat and spoke to a CustomerService rep, who I explained to that inside the box was not what was expected, I explained what WAS in the box, and he said he was sorry, he will order a replacement. And to send back the incorrect item. I closed up the box, taped it back up, and immediately went to the post office to send it back. I have the tracking number which shows the date and time I sent it, and when it was received by them. August 12th - Tracking says Item#1 received by Amazon at SDC. August 13th - replacement item (Item#2) arrives. _ Now, ridiculous as it may be, I did realise in this time that the item I purchased would not be suitable for what I wanted, as I didn't have the means to power it. So I decided I would return this item. August 15th - I went through normal Amazon return process to return this item. And returned it that same day. August 19th - Item#2 return received by Amazon SDC. August 19th - Also on the 19th, I receive an email from 'Account Specialist' (no name) regarding Item#1, advising they had received a 'different item' ,  and that I had 'repeated problems with returns on my account'. And to reply to that e-mail to 'appeal'. I was literally thinking, WHAT THE ACTUAL F. - I've never returned anything before, an RMA for a mouse is all I can remember EVER returning, and I don't think that was even with Amazon. That was about 6 years ago. So I reply to the e-mail, asking WHAT 'repeated problem returns' they are on about? And the fact the item IS incorrect, as that is why it was returned...  Sept 3rd - I receive this response from said 'Specialist' email.   I go on the chat to ask what this means, they don't know and tell me they're 'awaiting the return of the item (Item#1) - please reply to the 'Specialists' email (which I had.) All the e-mails are messed up and all over the place, as Amazon use a different e-mail EVERY time they send one. So i've found it hard to track them. But anyway, forward a little bit further, I receive another e-mail from the 'Specialist' Sept 16th - Email from 'Specialist' EH??? So what does this mean? Nothing apparently, as I then go back on chat with Customer Service and they just say 'Sorry can't do anything we can't action a refund and no idea what is going on'. Then... Sept 16th - I get email from Customer Service (not 'Specialist') So I reply, with the tracking and order number. Well, it goes nowhere because you can't reply to customer service emails!! So I basically send THAT email AND my response to the 'Specialist' email. No response thus far. I go on Chat Again, they do the same spiel and don't look at anything, don't want to know anything, just say 'Can't do anything, have a nice day.' Now, some may be wondering - Why don't you just ring them!? - Well, I can't use phones easily. I am hard of hearing and REALLY struggle to understand people generally, let alone on the phone. Now factor in ringing Amazon. The line is terrible, with someone speaking hard to understand English the other end of the phone. Good luck to me! Anyhow, on one of the emails a little later on, someone said 'Please ring us to sort this issue as we are unable to action the refund through chat, as we need to do security checks which we can only do through the phone.' Fast forward Sept 30th - I go on the Amazon site get Amazon to call me, after perservering with trying to understand the woman the other end, essentially saying 'Can't do a refund reply to email' - then hangs up on me. I get them to ring back again. A different Customer Service rep this time, exactly the same answer please go on hold I will get my supervisor - 6 minutes later, hangs up. Now, unexpectedly, that second guy actually e-mailed with a follow up about 30 minutes later! Not that useful mind. But still.   Now... I thought, right so, what? The original person put it down as 'defective' and i've said over and over it was an incorrect item?? So because of THAT I am not getting a refund?? So I ring up again, explain what has just happened, woman on phone just says 'oh i'm sorry but let me check for you, oh i can't action anything my end.' I then go on twitter - simply saying So what is up with no help from customer service then Amazon? to their amazonhelp twitter. I actually got a reply, and a PM from them - they gave me a form to fill in. From that I got exactly the same Customer Service reply as before. Even after explaining basically ALL of this. They just ignore all of it. And copy and paste a standard reply. I don't know what to do. I'm completely lost and don't know how to get through to what surmounts to *as many insults as I can here* of Amazon customer service people. Anyone know where I can go from this? What can I do? Try Section75? Or chargeback? Or some other solution? It was done on Mastercard, It was through Amazon, not marketplace or a third party seller. Or am I missing something.  
    • Just to give an update on this case, I have never received any further information from Minster Baywatch. I never responded to them either.
    • him rejecting the offer bears no relevance    
    • dx100's suggestion at #128 is better than mine - it's more immediate and more no-nonsense than my suggestion.  And yes, the dealer's stringing you out for more time.   The only thing I would try to work into dx100's wording is something to clarify that the dealer had rejected your offer before you are now withdrawing it with immediate effect.  I don't think it's absolutely necessary but just ties up the loose ends.
    • as  PM advice is not allowed for the record...   other than names the PM msg of emails quite is ok to go to this thread and it's total BS on his behalf,   he knows full well the legislation and has taken you for a fool from day one. nothing he is saying will ever sway a judge. he has been trading for years i bet...   send that email.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Please help about 3 days ago I received a letter through the door from Rossendales with a magistrates liability order/distress warrant for unpaid council tax. I then received one 2 days later (hadn't had a chance to contact anyone) saying final notice and it says I must now give you 24 hours statutory notice of my intentions to recall and remove your effects. I panicked completely and my partner then phoned the company asking what it was all about. I was in such a state I couldn't phone. I then read some of the post on this site and decided to just contact the council regarding the debt. They said I did indeed owe some money but they could not deal with the debt and I had to contact the bailiff. He has phoned twice to my partner today saying I have to speak to him and pay the money owed. I don't want to deal with him but the council said I have to and they won't deal with the debt. What do I do?? and yes i'm panicking can't think of anything else all day however reading some of the posts on here have calmed me slightly. I have no intention of letting them in the door however. Should I just keep on ignoring them.

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Hi there,

 

First things first, please ensure that your property is secure with doors and windows locked. Hide any vehicles around the corner. Do not let the bailiff into your property, they cannot break in unless they have been in before.

 

Please read this fact-sheet:

 

National Debtline England & Wales | Debt Advice | Factsheet 02 Bailiffs And Council Tax

 

Then take time to familiarise yourself with our forum, we're here to help!

 

Best wishes,

 

Seq.

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Could you give us a bit more info please?

 

How much do they say you owe?

 

What fees has the bailiff put on the letters?

 

What is your personal situation? Work/benefits children etc? (not being nosey, but in certain cases the debt can be sent back to the council that it is owed to).

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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I contacted the council and they have agreed to take the debt back except now without even checking how much I earn or payout every month they have said they have done an attachment of earnings order which i just know is going to be more than i can pay and i;m going to end up in a mess with other bills..is there no rules or regulations surrouning this

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I contacted the council and they have agreed to take the debt back except now without even checking how much I earn or payout every month they have said they have done an attachment of earnings order which i just know is going to be more than i can pay and i;m going to end up in a mess with other bills..is there no rules or regulations surrouning this

 

Yes, there is. How much do you take home after tax and deductions?

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Before they do an attachment of earnings they usually send out a means form of your income and outgoings. They the calculate what you can afford to pay.

Have you requested on of these from the council.

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Before they do an attachment of earnings they usually send out a means form of your income and outgoings. They the calculate what you can afford to pay.

Have you requested on of these from the council.

 

The collection of council tax is held under Regulation 38 of The Council Tax (Administration and Enforcement) Regs 1992. The order will collect a percentage of the total earnings and wouldn't consider an individuals regular outgoings. This is different to the process used for county court judgments. Having said this, a LA does have the power to vary the amount of the deduction although this power is hardly ever used, so much so that many authorities do not even no it exists! It is also possible under Regulation 41(2) to request that an authority discharge the order alltogether, this is very seldom used - really only in severe hardship cases.

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The collection of council tax is held under Regulation 38 of The Council Tax (Administration and Enforcement) Regs 1992. The order will collect a percentage of the total earnings and wouldn't consider an individuals regular outgoings. This is different to the process used for county court judgments. Having said this, a LA does have the power to vary the amount of the deduction although this power is hardly ever used, so much so that many authorities do not even no it exists! It is also possible under Regulation 41(2) to request that an authority discharge the order alltogether, this is very seldom used - really only in severe hardship cases.

you are absolutely correct in this, and I should of said that they only take essential outgoings into considerations, I can only speak from experience with regards to my council in saying that, and they will only take into account such outgoings as mortgage/rent, CT. Utility bills etc, sometimes they will consider other debts. I suppose each council is different.

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I suppose each council is different.

 

That is very true.

 

In the cases I've had the Local Authorities use the following table to caculate the deductions:

 

For those earning up to £220 per month - No deduction

Exceeding £220 but not exceeding £400 - 3% per month

Exceeding £400 but not exceeding £540 - 5% per month

Exceeding £540 but not exceeding £660 - 7% per month

Exceeding £660 but not exceeding £1040 - 12% per month

Exceeding £1040 but not exceeding £1480 - 17% per month

Exceeding £1480 - 17% for the first £1480 and then 50% thereafter (how harsh is that?!)

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