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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Please help about 3 days ago I received a letter through the door from Rossendales with a magistrates liability order/distress warrant for unpaid council tax. I then received one 2 days later (hadn't had a chance to contact anyone) saying final notice and it says I must now give you 24 hours statutory notice of my intentions to recall and remove your effects. I panicked completely and my partner then phoned the company asking what it was all about. I was in such a state I couldn't phone. I then read some of the post on this site and decided to just contact the council regarding the debt. They said I did indeed owe some money but they could not deal with the debt and I had to contact the bailiff. He has phoned twice to my partner today saying I have to speak to him and pay the money owed. I don't want to deal with him but the council said I have to and they won't deal with the debt. What do I do?? and yes i'm panicking can't think of anything else all day however reading some of the posts on here have calmed me slightly. I have no intention of letting them in the door however. Should I just keep on ignoring them.

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Hi there,

 

First things first, please ensure that your property is secure with doors and windows locked. Hide any vehicles around the corner. Do not let the bailiff into your property, they cannot break in unless they have been in before.

 

Please read this fact-sheet:

 

National Debtline England & Wales | Debt Advice | Factsheet 02 Bailiffs And Council Tax

 

Then take time to familiarise yourself with our forum, we're here to help!

 

Best wishes,

 

Seq.

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Could you give us a bit more info please?

 

How much do they say you owe?

 

What fees has the bailiff put on the letters?

 

What is your personal situation? Work/benefits children etc? (not being nosey, but in certain cases the debt can be sent back to the council that it is owed to).

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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I contacted the council and they have agreed to take the debt back except now without even checking how much I earn or payout every month they have said they have done an attachment of earnings order which i just know is going to be more than i can pay and i;m going to end up in a mess with other bills..is there no rules or regulations surrouning this

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I contacted the council and they have agreed to take the debt back except now without even checking how much I earn or payout every month they have said they have done an attachment of earnings order which i just know is going to be more than i can pay and i;m going to end up in a mess with other bills..is there no rules or regulations surrouning this

 

Yes, there is. How much do you take home after tax and deductions?

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Before they do an attachment of earnings they usually send out a means form of your income and outgoings. They the calculate what you can afford to pay.

Have you requested on of these from the council.

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Before they do an attachment of earnings they usually send out a means form of your income and outgoings. They the calculate what you can afford to pay.

Have you requested on of these from the council.

 

The collection of council tax is held under Regulation 38 of The Council Tax (Administration and Enforcement) Regs 1992. The order will collect a percentage of the total earnings and wouldn't consider an individuals regular outgoings. This is different to the process used for county court judgments. Having said this, a LA does have the power to vary the amount of the deduction although this power is hardly ever used, so much so that many authorities do not even no it exists! It is also possible under Regulation 41(2) to request that an authority discharge the order alltogether, this is very seldom used - really only in severe hardship cases.

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The collection of council tax is held under Regulation 38 of The Council Tax (Administration and Enforcement) Regs 1992. The order will collect a percentage of the total earnings and wouldn't consider an individuals regular outgoings. This is different to the process used for county court judgments. Having said this, a LA does have the power to vary the amount of the deduction although this power is hardly ever used, so much so that many authorities do not even no it exists! It is also possible under Regulation 41(2) to request that an authority discharge the order alltogether, this is very seldom used - really only in severe hardship cases.

you are absolutely correct in this, and I should of said that they only take essential outgoings into considerations, I can only speak from experience with regards to my council in saying that, and they will only take into account such outgoings as mortgage/rent, CT. Utility bills etc, sometimes they will consider other debts. I suppose each council is different.

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I suppose each council is different.

 

That is very true.

 

In the cases I've had the Local Authorities use the following table to caculate the deductions:

 

For those earning up to £220 per month - No deduction

Exceeding £220 but not exceeding £400 - 3% per month

Exceeding £400 but not exceeding £540 - 5% per month

Exceeding £540 but not exceeding £660 - 7% per month

Exceeding £660 but not exceeding £1040 - 12% per month

Exceeding £1040 but not exceeding £1480 - 17% per month

Exceeding £1480 - 17% for the first £1480 and then 50% thereafter (how harsh is that?!)

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