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    • I think I know the answer , but We booked our dog into boarding kennels for our holiday , starting Tuesday 16 Unfortunately about 2 weeks ago the dog picked up a parasite called giardia .this causes soft stools etc . The vet gave us the treatment and said the dog “should “ be ok in time for the boarding .A side effect of the treatment is that the dog has still has soft stools , similar the those when the parasite is present We messaged the kennel Friday , explaining the situation , also topping up the final payment , It appears the kennel did not receive the message , so we spoke yesterday ( Monday ) They were unsure as to whether the dog should be accepted . over night they massaged us and cancelled the booking , we do have a plan “B” this involves our daughter moving  back home for a week . Their T&Cs are quite tight , regarding cancelation by the client , But in this case they cancelled , have I got a hope of getting a refund , less , say , a admin charge , over £300 fees have been paid for 10 days boarding We do have "Pet Plan" Insurance Extract from T&Cs     “You agree that if you do not arrive on the start date of your booking, you will be liable for the full payment per day. You agree that should you return from holiday early and decide to collect your dog before the end of your booking, you will not be entitled to any refund of payment. In the unlikely event of illness or other circumstances resulting in a reduced stay with us, the total booking fee is still due and you will not be entitled to a refund or part refund. You agree that if you cancel giving less than 14 days notice the total fee is due. You agree that if you cancel your booking you will lose your full deposit. If you bring less dogs than are booked, you are still responsible for the balance due. “
    • The SD is dead, when  I applied to have it set aside a copy was sent to by the court to Credit Agricole the debt owner,  it was part of my appeal that Credil Limits were not authorised to make the application. Credit Limits then withdrew the application. As far as I am aware Credit Agricole did not respond. Creditl Limits came back to me ignoring the grounds of appeal see letter 15/4. They refer to statute barred, the loan was for double glazing it was not part of the mortgage so I still contend that the 5 year rule applies.   I did not contest the original French court order but before the hearing  I wrote to Credit Agricole offering to pay over a long period of time as the home in France was about to be repossessed by the mortgage bank (and it was). Credit Agricole did not reply to my letters. The original judgement had the following 'Since immediate enforcement is not a necessity, it shall not be ordered.'   See compliments slip below purported to be from Credit Agricole, undated and unsigned, this is probably in response to my appeal when I said that I had nothing from Credit Agricole suggesting that CLI were agents. I am not convinced that this is genuine, CLI have had plenty of opportunity to produce this since they were 'appointed'  in 2018!   Can CLI represent Credit Agricole here in the UK as they are debt collectors and as far as I can see are  not registered with the FSA?   Thanks again   comps.pdf letter.pdf
    • thanks fk and bank fodder, yes I know been here awhile I just needed bit advice, seems this company have a habit of taking peoples money!   I can not record phone calls so will go bank ty xx
    • https://www.identityreport.co.uk/   https://uk.trustpilot.com/review/identityreport.co.uk   Bite them hard Sandy... ^_^
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livelylad

Livelylad v Egg ** WON **

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hi just wondering has anyone got any money back from EGG yet? they seem to be the only ones who havent coughed up yet!:confused:


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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LBA going to Egg in the morning this Egg's head is coming off and i am eating the inside. :D This is a mission. I must not fail.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Yes livelylad, barcote he is the first...!

 

edited by AC 14.15pm 23/22/2006-

Hmmm, perhaps he is not the first as the judgement has not been verified!? sorry guys:(

Good Luck with your claim:)

 

Love

AC

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Barcote's success is yet to be verified and Bankfodder's advised us to disregard it for the time being - but the Egg is cracking, and it will break.

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Thank you I am aware of this case.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Hi livelylad,

 

I retract the statement that I made in my previous post, it was made immediately after I had read barcote's first ever post!!!?

 

After 1 hour, I started to have my doubts about the validity of his Claim of the Judgement against Egg.

Yes, I smelt a Rat!

 

Let us hope that I am wrong in my suspicions...time will tell in due course, if and when it is verified

 

My apologies for acting hastily.

 

Love AC

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Hi livelylad,

 

I retract the statement that I made in my previous post, it was made immediately after I had read barcote's first ever post!!!?

 

After 1 hour, I started to have my doubts about the validity of his Claim of the Judgement against Egg.

Yes, I smelt a Rat!

 

Let us hope that I am wrong in my suspicions...time will tell in due course, if and when it is verified

 

My apologies for acting hastily.

 

Love AC

 

No problems we all thought that he was the first :D I am just reviving this thread as i started it in Sept.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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14 days gone by and still no response to my claiming £1450 the draft letter tells me to neter th name of the curt i will be going through? which court is this small claims or a local magistrates?

 

eg:This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the [iNSERT NAME OF COURT] court will rule in my favour.

 

Please help

AAARGGGH:confused:

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14 days gone by and still no response to my claiming £1450 the draft letter tells me to neter th name of the curt i will be going through? which court is this small claims or a local magistrates?

 

eg:This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the [iNSERT NAME OF COURT] court will rule in my favour.

 

Please help

AAARGGGH:confused:

 

Ok firstly you need to post your questions in your thread, you will get lost in other threads and your questions will not get answered. Post in your thread exactly what you have done and i will look at it and advise you.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Ok letter from Egg dated 24 November mmm only arrived on Staurday 2 Dec sent by asmatic snail then.

 

I have not included the full letter.

Ref dispute Blah Blah Blah, terms and conditions Blah Blah Blah.

 

"If you wish to take this matter to court we suggest you seek independent legal advice." Thanks for the advice "how much is that?";)

 

We should also point out that it is Eggs policy to terminate the account of any customer where in Eggs view the bank/customer relationship has broken down etc. Mmmm Egg how can you terminate my account I closed it Last year with a zero balance. Funny thing is that I have been able to access my Egg account details, I have just checked and now I cant also my messages seem to have vanished.

There have been recent reports in the press and elsewhere that the OFT has been contemplating legal action against certain banks and it may be that you ar eseeking to rely on such reports as grounds for your claim.

However you should be aware that the OFT has agreed (without admission by either side) to discontinue its action against Egg, and Egg has agreed to reduce its charges from £20 to £16. While this £4 reduction does not apply retrospectively, in this instance and given the circumstances we are prepared, without admission of any liability on our part, to apply such a reduction in your case. And breathe.

We are prepared to credit your account with £32 in respect of your claim.

How my account is closed ?

This offer is open until 10 Dec after which it should be considered withdrawn. No problem LBA runs out 11 Dec nice timing. :D

 

I consider this whole letter to be an attempt to intimidate me, I shall of course accept the £32 as part payment but continue to seek the remainder. Response letter being drafted today.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Ok here is my resonse.

 

 

.

 

 

 

Date 04 Dec 06

 

 

Shelia Parker

Egg

CRO

Pride Park

Derby DE99 3RS

Re: Account number xxxxxxxxxxxxxxx

 

Response to settlement offer.

 

Dear Shelia

 

Thank you for your letter dated 24/11/06

I respectfully decline your offer of settlement and request, once again ask that you return to me all charges imposed on this account, totalling £160 this is less the interest which will be added should this claim reach a court stage (£17.23) and court costs.

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

Also I consider your letter an attempt to intimidate me, I am fully aware of the process regarding claiming unlawful charges as I am a member of the Consumer Action Group. I am also aware of recent cases against Egg and their outcome.

 

Your letter demonstrates your complete lack of customer care/relations, you are threatening to close my account, and it has been closed for a year with a £0 balance. You state that your charges are a genuine pre estimate therefore I again request a complete breakdown of how you arrive at your figure of £20 now £16 for your charge fees.

 

My letter before action sent previously indicates that you have until 11/12/06 to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

 

 

I trust this clarifies my position.

 

 

Yours faithfully

 

 

Livelylad


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Guest ian cognito

their outcome lively!

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their outcome lively!

 

Thanks Jan.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I didnt think it was possible but they have, These (expletive deleted) have made me more angry. They have sent me special delivery a complete set of statements saying " as you requested" I never asked for a set of statements I asked for a complete breakdown of how you arrive at the figure for the charges.

 

They have of course removed the settlement offer so now today I am filing against these idiots.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Livelylad vrs scrambled Egg

17th Dec 07

£207.23

6QZ94767


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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go get them livelylad, im just contemplating my SAR against the scrambled ones so it will be nice to see your outcome. I have read other threads where they do seem to play hardball against everyone. Good luck on the outcome, shame it has had to get this far for you!

 

Adi


Thanks

 

 

 

23/11/06 HSBC **SETTLED**

30/12/06 - GE Capital - **SETTLED**

30/12/06 - MBNA - charges and interest **SETTLED**

 

30/12/06 - Welcome Finance - Prelim sent for mis-sold PPI

 

 

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go get them livelylad, im just contemplating my S.A.R - (Subject Access Request) against the scrambled ones so it will be nice to see your outcome. I have read other threads where they do seem to play hardball against everyone. Good luck on the outcome, shame it has had to get this far for you!

 

Adi

 

 

These are probably the worst for not paying claims, As I understand it they are in financial trouble. Good. :D


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I sent this

 

I am now minded to report Egg to the FO, I have requested a complete

breakdown of how you arrive at the level for you charges. You have of

course ignored my request the reason I am annoyed is yet again you are

failing to read my messages and letters correctly. You sent me another

set of statements this just shows to me your complete disregard for your

former customers. I did not ask for any statements your letter states '

here are the statements you asked for' I shall of course inform them of

the bully boy tactics you also use against customers that are reclaiming

the unlawful charges you have levied on their accounts. I await your

response to this matter.

 

And this

Once again I am in utter dismay at your customer care. You are passing my message on? sounds like a stalling tactic to me. You have again failed to answer my questions regarding my account and the charges you have UNLAWFULLY levid against it. So once again I request a complete and concise breakdown of how you arrive at the now ?16 for your charges. Also please be aware the your letter states that the reduction in the charge is not retrospective I would draw your attention to to common law and various consumer regulations, 'once a charge is deemed a penalty/punative it can not be legally enforced' As the OFT have said your charges were to high and had to be reduced this constitues a penalty. Therefore the charges can not be legally enforced. It would save Egg further costs to settle this matter now and I invite you to do so for the full amount.

As you already given your evidence to the OFT regarding your charges level I can see no reason why you will not provide me with this information. By providing this information I will be able to confirm your pre estimate is justified and withdraw my claim. Please be aware the I have today filed a county court claim against you for the full amunt including interest and court costs. I await you detailed response to me questions. Seasons greetings.

 

They sent this

 

Dear livelylad

 

The charges for your account being over the limit, the direct debit being unpaid or payment being received late are set and were confirmed in the terms and conditions you signed to accept.

 

Our decision regarding the charges is final and no further correspondence will be entered into in respect of this.

 

Regards

 

:evil: :evil:


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Guest ian cognito

......won't the court be a bit upset when they fail to respond to them, or does this just mean they won't acknowledge and you'll win anyway??? ;)

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......won't the court be a bit upset when they fail to respond to them, or does this just mean they won't acknowledge and you'll win anyway??? ;)

 

I shall use them in evidence should it get to court.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Ok so In response to this I e mailed them.

 

They sent this

 

Dear livelylad

 

The charges for your account being over the limit, the direct debit being unpaid or payment being received late are set and were confirmed in the terms and conditions you signed to accept.

 

Our decision regarding the charges is final and no further correspondence will be entered into in respect of this.

 

Regards

 

 

Now it seems the are still replying. But this is very interesting. A BUSINESS decision!! surely it should be a genuine pre estimate and a breakdown should be available.

 

Dear LL

 

The charges take into account several factors and the amounts were a business decision and no breakdown is available. As you will be aware these charges were reduced to £16.00 following the Office of Fair Trading report.

 

Sheila Parker

Customer Relations Adviser

Egg plc


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Guest ian cognito

Spot on Lively, don't seem to have quite got the hang of this thing do they? isn't it court time yet?

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Spot on Lively, don't seem to have quite got the hang of this thing do they? isn't it court time yet?

 

Issued Jan just waiting for them to acknowledge the claim.


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Acknowledged by the yolkers 28/12/06.

 

Not long now mother till Sharpeys home!! ;)


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Ok Top Tip when submitting a claim always read and re-read the claim. Dont do as I did any enter the wrong number house and worse enter Egg as the defendant and Egg as the claimant.

 

I AM A TOTAL MUPPET!!!!


 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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