SAR being questionable is sadly due to dealing by phone without recording calls or at the very least requesting call handler to read back notes they have made We can only go on what the SAR says You are compiling a complaint not a legal case. If this goes to the FOS they will not rule on legalities of the default process Just stick to PRIN 6 and 7 Relate your dealings with MB to Section 5 of the FCA findings in the above link no need to expand at this stage eg the email of 8/3/17
24/8/2020 had it a month
I used to work for the Dixions group and sold the warrenty. Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty. if you read the warrenty it is very clear that they will replace it with a similar product. often used and abused. so they give yours to someone else. and theres to you. what you need to do is when you call them to speak with the managment, dicision makers and request a refund, credit or somehow replace your TV. in the future. write all issues down so you have list of time spent on the phone, call outs etc. it may take time. you will get your money back. NOW if you write to them use recoded dilvery. Emails count too. towards the 45 or the 60 day resoultion time. Sorry i cant be pasifc.
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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