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Is there a 'Cooling Off Period'

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Hi everyone,

 

I went to start a new business venture but am currently having doubts regarding the premises I wanted to move into. (long story)

 

Anyway... I ordered the landline/phone package from BT last week (tuesday) and today the engineer came to fit the phone line.

 

Is there like a standard 14 day cooling off period that has to apply to these packages? Its this one i took out...

 

Unlimited Business Broadband & Phone Line from BT Business

 

Just wanted to know if I was safe to cancel, or even out 'on hold' for a couple of months.

 

Cheers :)

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Distance selling regulations act applies to consumers, I don't believe it applies to business services (although I could be wrong), and that is generally 7 working days.


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Locutus is correct - The Consumer Protection (Distance Selling) Regulations 2000 applies to contracts between a consumer and and business, contracts between two businesses i.e your business and BT are not covered by this regulation.

 

If BT have chosen to offer a cooling off period then it should be detailed in any documents you've received from them.

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If the engineer turned up, there is no 'cooling off' permitted. It doesn;t allow customers to change their mind after work has commenced as part of the provsioning process. What usually happens is that NOTHING will happen until a week passes (the cooling off period) or if a waiver is provided to permit an earlier activation.

 

As others have pointed out cooling off is a consumer 'feature' and not usually applicable to business customers.

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