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Deposit and Agent Problems


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Hi

 

I have some questions regarding my deposit and where its been held!

 

I had an AST from July 2007 - I was never told what happened to my deposit at the time, no certificate or paperwork given and being unaware of the change in the Housing legislation I didnt know it needed to be protected - I have since wised up!!:)

 

I have challenged the Agent recently to ask where my money is held and have had to wait a few weeks for a reply but now have a really nasty letter from the Agent stating my money is in a client account and that they have a certificate on file to prove that I never took the time to sign - I was never asked!! They have not furnished me with a copy either!

 

They then state that my deposit money was moved to another client account at a different bank earlier this year and apparently they sent me a letter - I've never seen anything otherwise I would not have asked the question regarding where my deposit is held now!:confused:

 

I am going to ask for copies of the certificate and the letters I have so say received already, but I asked them which scheme my money was held under as I thought it had to be protected under either a custodial or insurance scheme, but they havent given me that information??

 

Am I correct??

 

Thanks for your help:)

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