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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bespoke Jewellery not as ordered


Roster
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Hi,

 

I'm getting married in 4 weeks time and wanted to have a custom wedding ring made. So 4 weeks ago I went to an independent jeweller that I've used before and been very happy with. We discussed what I wanted which was quite specific - a titanium band with a particular pattern cut/etched into the surface and coloured cobalt blue. The jeweller didn't have the equipment/expertise to make it themselves but new a manufacturer who could. They checked that it was possible with the manufacturer before they took my order. The manufacturer said that it could be achieved by laser cutting the pattern and then anodising it. I paid £100 deposit and got a receipt for that amount that includes the description "titanium laser eng. cobalt ano".

 

Time passes and I get a message to say that the ring is ready for collection. I ring the jeweller and am told that the finished ring has been delivered to them, but the pattern is coloured black, not blue. The manufacturer had given no explanation until the jeweller rang them and asked. The manufacturer now say that it isn't possible to get the blue anodised finished after laser cutting the pattern. I know it is possible, because I can find examples such as this. I haven't seen how the ring looks yet, but It's not what I wanted, and I'm not happy to pay hundreds of pounds for it.

 

So, what are my options?

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Anyone?

 

hi roster,

what a dissapointment this must be for you, i would go back to the jewellers, take your examples of the blue anodised

finish with you, and show the manager, ask for him when you go, and say you do not want to speak to anyone else but the manager or manageress. if they cannot provide what you want, then ask for a full refund, as you have not got what you have paid a deposit for, and did you get this in writing from them or a receipt with this on?

you can post back here let us know the outcome, you can go to consumerdirect ring them up if you have any further problems on this. regards totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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also consumer direct national telephone number is 08454 04 05 06, mon fri 8am to 6.30pm and sat 9am to 1pm

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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So, what are my options?

 

If the Jeweller took your money and made the promise your dispute is with the jeweller, not the manufacturer, so the jeweller's options are the issue.

 

If there are indeed examples to be seen of what you want, an appropriate option is presumably for the jeweller to proceed to the appropriate manufacturer, and if the jeweller looses out on that it's the jeweller's problem, not yours.

 

:cool:

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Go see the ring first, you might like it. Unfortunately, your friendly jeweller that was trying to help you is the one that is responsible.

When you go to see the ring, if it isn't what you want, then have a chat with the jeweller to see what can be done. Unless the selling jeweller becomes uncooperative, keep it on a friendly track. Remember, you were with him when he ordered it, so you know it's not his fault, but if all else should fail, then he is the one responsible and will have to take the ring back and return your deposit.

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