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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 16 replies
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I'm posting the final decision made by the LGO (York office) to my appeal to their first decision regarding my complaint about North East Lincolnshire Council and their bailiffs Rossendales. What follows is the complete contents of the reply, with my comments in red, I hope for it to demonstrate how unlikely it is that one may get a satisfactory outcome from these jokes and maybe there is some other route to take which involves less pointless bangging of one's head against that brick wall.



If telephoning contact: Mrs K Sykes's Personal Assistant on 01904xxxxx

If e-mailing: j.burns@lgo org uk


Dear Mr. Outlaw the lgo,


As you are dissatisfied with the decision on your complaint the Ombudsman, Mrs Seex, has asked me to review the file on her behalf. I am a manager in a different team, do not manage Mr Lewis and have had no previous involvement in your complaint. Please accept my apologies for the delay in responding to you. For administrative reasons I am responding, rather than Ms Fleming. Just to keep everything as confusing as we can, lets have as many many different contacts as possible shall we. Mrs. Seex, Mrs. K. Sykes, J. Burns and Ms. Fleming.


I am sorry to disappoint you further, as I appreciate how strongly you feel, but I support Mr Lewis' decision to close your complaint. Let me explain why.

Your complaint concerns the way that your Council Tax debt was collected by the Council and bailiffs acting on their behalf.


Mr Lewis' decision was that your complaint was outside the Ombudsman's jurisdiction because you had a right of appeal to the Magistrate's Court. Under the Council Tax (Administration and Enforcement) Regulations 1992 you can appeal if you consider that a bailiff has acted illegally or irregularly. In your letter of 9 April 2010 you say that you did appeal to the Magistrate's Court, but your appeal was rejected because it was out of time. I was out of time because I fell for the councils formal complaints procedure taking up months thus playing into their slimy hands. I agree with Mr Lewis that those elements of your complaint relating to whether the bailiff acted illegally or irregularly, remain outside the Ombudsman's jurisdiction, despite the fact that your appeal to the Magistrate's Court is out of time.

In addition, any allegations of fraud by the bailiffs are for the police to deal with, not the Local Government Ombudsman. And what do you suppose the police thought about taking any action?



However, there are elements of your complaint which are not covered by the right of appeal to the Magistrate's Court. I will now consider whether these are matters the Ombudsman should investigate.


The powers of the Local Government Ombudsman are laid out in the Local Government Act 1974. This Act enables the Ombudsman to investigate complaints of maladministration. Maladministration refers to mistakes or errors in the processes and procedures followed by the Council. If there is evidence of maladministration, the Ombudsman must consider whether this has caused any significant injustice to the person making the complaint. Injustice means has the person has suffered in some way because of the errors or mistakes of the Council. If both maladministration and injustice are found, the Ombudsman can recommend a remedy to the Council to put the person complaining back in the position they would have been in, but for the maladministration.


The Council's refusal to accept payment once the debt had passed to the bailiffs


This is not a matter the Ombudsman will consider because you have not been caused any injustice. The Council has a policy that once an account is sent to the bailiffs, all contact about the account should be with the bailiff. It's not good enough to say the council "has a policy" there are rules and regulations they should follow, not just make them up as it suits them. It explained that this was to prevent confusion. However irrespective of the Council's policy, you made the payment of £57 to the Council by internet to clear the council tax you owed and it was accepted. This was therefore no injustice to you. They are not taking into account the stress time etc involved with dealing with these situations. Further more it was only because I took the initiative to pay direct into the councils account that this matter was resolved, the council were being completely obstructive, refusing repeatedly to accept payment.


The Council passed its responsibility to the bailiffs to respond to your first two formal complaints


The decision to ask the bailiffs to respond to your initial complaints was in line with the Council's policies. There is no evidence of maladministration. Are these policies just made up by the council? The reason councils use private bailiffs is so that they can blame them in these situations, but unfortunately for the councils, they have overall responsibility.


The Council stated that it is not reasonable to expect that their bailiffs prove visits to and correspondence left at your property for which they charged fees


This is not an issue the Ombudsman will pursue. You live in an apartment block and access is through a security door and there is no communal post box. Oh so the council and their bailiffs incompetence is my fault because of where I live is it? You say you did not receive letters left by the bailiffs on two occasions they say they visited. There is no realistic way of proving that the letters were or were not left and I would not expect the bailiffs to take other actions to prove visits took place. In the circumstances the Council's stance seems reasonable and the Ombudsman would not achieve anything further by investigating this issue. You didn't really have an answer for that did you lgo, but you are expert at making it sound like you do.


Illegal levy on vehicle


Your email of 8 June 2010 included the text of an article by the Ombudsman which covered complaints similar to your own. In three of these cases levy and van fees were charged for a levy on a car not owned by the debtor. The article says that in these cases the Ombudsman recommended the levy and van fees should be refunded and the council should ensure that bailiffs check ownership of vehicles with DVLA. The text sent to the LGO which is refered to in this paragraph is that posted on this site about the ombudsmans action taken on illegal levies.


In your case the Council upheld your complaints that the bailiff did not leave a Levy of distress when the levy was completed and did not take reasonable steps to ascertain ownership of the vehicle before the levy took place. However neither of these faults has caused you significant injustice. This is because you have never paid any of the fees associated with the levy of the vehicle and this is the remedy the Ombudsman would normally seek, as outlined above. So you're saying we have to live on our wits where the council and their bailiffs are involved, and your saying it's all right for them to try it on. The fact that I didn't pay the **** their fees means that they didn't try levying illegally does it? I will contact the Council to emphasise that it should ensure bailiffs check ownership of vehicles.




I am sorry that you have not achieved what you hoped for when you complained to the Ombudsman. Having considered all the material on the file, I support the decision to discontinue the investigation. The file on this complaint is now closed and I regret that we cannot correspond with you any further on this matter. This does not affect your ability to make a fresh complaint on a new issue in the future.


In your emails you say that you want to make a complaint about the Local Government Ombudsman. The Ombudsman is independent and our decisions are not subject to review by any other body. If you remain dissatisfied, our decisions can be challenged in the High Court on a point of law (this is known as a 'judicial review'). The time limit for making an application for judicial review is very strict. It must be made promptly and in any event within three months after the grounds to make the claim first arose.


The Court will expect you to comply with the 'pre-action protocol', details of which can be found at www.hmcourts-service.gov.uk/cms/43·19.htm. You may wish to take advice, for example from a solicitor, Citizens Advice Bureau or law centre before pursuing legal action.


Yours sincerely

Mrs K Sykes


Assistant Ombudsman

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