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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • PCNWarrior
      PCN - MFG - ESSO COBHAM - GRAVESEND

      By PCNWarrior · Posted

      I have received a PCN from Euro Car Parks for MFG - Esso Cobham - Gravesend. I was completely unaware that there was any such limit for parking and always considered this to be a service station. I stopped there to use the toilet, have a coffee and made a couple of work calls. I have read the previous topics on this location which suggest I can ignore this and ECP will not take legal action. The one possible complication is that the vehicle is leased by my employer so I do not want to involve them with the associated reminders and threatening letters. The PCN was first issued to the leasing company Arval who have notified ECP of the hiring company. I have attached a copy of the PCN Notice to Hirer with details removed as per instructions. What options do I have or should I just pay the PCN promptly at the reduced rate of £60? img20240424_23142631.pdf
    • FTMDave
      PARKING FINE STANTED AIRPORT MCDONALDS

      By FTMDave · Posted

      What you have uploaded is a letter with daft empty threats from third-party paper tigers.  Just ignore it. What we need to see is the original invoice you received last October or November.
    • gmlmonika
      PARKING FINE STANTED AIRPORT MCDONALDS

      By gmlmonika · Posted

      TERMINAL NOTICE.pdf
    • gmlmonika
      PARKING FINE STANTED AIRPORT MCDONALDS

      By gmlmonika · Posted

      Please find attached 
    • lookinforinfo
      NPC ANPR PCN Claimform - Taxi - Appealed - No Parking Or Waiting At Anytime - St Thomas Hospital, London, Se1 7eh.

      By lookinforinfo · Posted

      Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Orange Customer Support ?

unklefester
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unklefester

unklefester

Posted
Posted

Hi all,

 

Can anyone please offer advice about the seemingly non-existent customer support offered by Orange ?

 

I have been trying to get a network unlock code for my Nokia phone since it was replaced by upgrade in May.

 

I've called customer service numerous times, including speaking to a "manager". I've also emailed their executive office but heard nothing apart from the standard "contact customer support" email.

 

Despite initially being promised a code by post (something I was later told they did not do), being promised a code by email several times, a lovely call centre person arguing with me that I'd already received the code and finally being promised callbacks that have never occured, I'm still waiting for a code.

 

The final joke in this debacle is Orange say this code has to be supplied by Nokia but when I contacted Nokia they say only Orange can provide it.....

 

I seem to be going round in circles here & getting nowhere

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locutus

locutus

Posted
Posted

Orange Response frequent this forum. Maybe they can get to the bottom of things? If not, Write to Orange at :-

 

St James Court,

Great Park Road,

Almondsbury Park,

Bradley Stoke,

Bristol

BS32 4QJ

 

Include your full name, address, Date of Birth, Orange mobile number and Orange account number. Explain the problem and tell them exactly what you want as a solution. Ask them if they are unwilling to provide this to give you a DEADLOCK letter.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Guest Orange Response

Guest Orange Response

Posted
Posted

Hi unklefester

 

I work for Orange and may be able to help. If you can drop me a mail to [email protected], I'll have a look at this for you. So I can pick up your mail quickly, please add 'Andy Orange Response' in the first line.

 

Please also include the reference ORT1012and your username from this site, as without them, I will not be able to pick the case up.

 

Hope this helps

 

Andy

Orange Response Team

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MARTIN3030

MARTIN3030

Posted
Posted

Lets hope we can see some results.

For some reason we dont appear to be hearing about many reported disputes/complaints actually being sorted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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locutus

locutus

Posted
Posted

I've worked in 4 call centers dealing with telecoms issues, and in each and every one, 80% of managers know nothing about the systems. They are normally there to manage the people. Some became managers by climbing thrugh the ranks, but not many!

 

Glad it's all sorted unclefester :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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locutus

locutus

Posted
Posted

That's not what I was getting at, Bad management doesn't help CS staff perform at their best tho. Countless times I've had phone calls where someone will not let me deal with issues and demanding a manager :roll:. Start you're own thread if you're having troubles aswell Bob. A good place to start a complaint is to google their "Code of practice" and follow the steps outlined there.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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locutus

locutus

Posted
Posted

Yes dealing with some CS staff can be a pain. CAG recomands staying clear of them. Deal in writing to the adress I posted earlier

Orange Response frequent this forum. Maybe they can get to the bottom of things? If not, Write to Orange at :-

 

St James Court,

Great Park Road,

Almondsbury Park,

Bradley Stoke,

Bristol

BS32 4QJ

 

Include your full name, address, Date of Birth, Orange mobile number and Orange account number. Explain the problem and tell them exactly what you want as a solution. Ask them if they are unwilling to provide this to give you a DEADLOCK letter.

 

 

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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locutus

locutus

Posted
Posted

The address I posted is their registered address.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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MARTIN3030

MARTIN3030

Posted
Posted (edited)

Yes we know they rarely inform customers of their R/Os-its not just Orange,almost all are the same.

 

Actually thats perhaps not strictly true-I meant to say that they dont advocate directing complaints to their R/O.

 

But if things were sorted earlier by using the contacts they advocate,then escalating upstairs wouldnt be needed.

Edited by MARTIN3030
Afterthoughts.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Human Writes

Human Writes

Posted
Posted
Yes we know they rarely inform customers of their R/Os-its not just Orange,almost all are the same.

 

Actually thats perhaps not strictly true-I meant to say that they dont advocate directing complaints to their R/O.

 

But if things were sorted earlier by using the contacts they advocate,then escalating upstairs wouldnt be needed.

 

Disagree, it will be somewhere on every piece of correspondence that any registered company send to you, it has to be under the Companies Act.

 

Notwithstanding that point I'm unsure why when a company has given you an address for the people responsibile for handling complaints that you would choose to send your complaint to another address within that company.

 

If your sending correspondence to a different address not only is it likely to take longer to reach the people they've already suggested you send the document to, which would add more time to the amount of time it would take for someone to investigate and reply to a complaint, you then run the risk of them misplacing or losing the correspondence you sent whilst they arrange to send it to the people within the company that they ask/suggest you to send the document to in the first place.

 

You also seem to be implying that correspondence directed to a registered office would take some form of precedence over correspondence sent to a complaints address, I've worked for a couple of large telco's handling written complaints and I can tell that in neither case was correspondence directed to a registered office treated any differently to correspondence sent to the address that they gave out for written complaints/correspondence, it was all replied to by the same CSRs, Correspondence just took longer to get to the right people because the companies in question had to arrange to send the documents from one office/site or building to another to get it to the members of staff.

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locutus

locutus

Posted
Posted

The Orange "Code of practice" request complaints to be made by phone call... Most on CAG prefer to complain in writing.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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violet.o

violet.o

Posted
Posted

Can some one help me with my debts with orange please? I had business account with orange, 2 phones and my husband ad laptop as well. We get large bill of 330 pounds which we couldn't pay. So i left as was, just move my numbers to o2 - i know i shouldn't do thats. Now i have debit collection agents asking to pay 2481.87 can i do anything with this problem?

Many thanx

Violet

I have no legal training, I'm based on my own personal experiences.

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