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    • Can anybody advise me please?   Been living in rented accommodation for over 11 years, old landlord who leased property with his shop has now left and so agents have become my new landlords, so gave me a new contract.   I'm really nervous as not sure what my rights are and could I get evicted as new contract says short term, 6 months.
    • It's the only way to proceed, he has to prove irrevocably that he gave me that information, and agreed to it, which he cannot do because it doesn't exist. Not only that, he sent me a trade sales invoice, other than that you're pretty spot on.
    • Sorry - need to put my glasses on!   I think you and the other posters have been at cross-purposes because they haven't followed what you are trying to argue.  You aren't arguing a fault etc with the car, you simply want to cancel it as a distance sale, and because the vendor did not provide the necessary cancellation information pre-contract in a durable medium, you are saying that you therefore have 12 months plus 14 days to cancel AND that the vendor has to pay the collection/recovery costs.   Although I understand that argument, I don't know if that's the best way to proceed or not.   I suspect not many people have tried to argue it with second-hand cars.  And that might be, for some reason I don't know, that it's a non-starter or it's too risky.
    • No, not all all.  It's up to them to prove you were the driver.  Well done in not telling them!   Remember in all this you are legally in the right.  Their parking fee was paid.  You're not trying to "get out" of something you owe.  They are in the wrong as far as the law goes.   So how about sending them something like -   Dear BW Legal,   cheers for your Letter Before Claim.   I don't earn owe your clients a bean, indeed your clients owe the driver of the vehicle who paid the parking fee - twice.  It is your clients' responsibility if the machines they buy second hand on eBay don't work properly because they're too tight to pay a technician to maintain them.   Your clients also gave me to no right of appeal or of paying a discount in contravention of their own industry's Code of Conduct.   You can either drop this foolishness now or your clients can get a good hiding in court, both are fine by me.  I fancy a winter holiday and I fancy financing it by an unreasonable costs order under CPR27.14(2)(g).   COPIED TO NCP   The reason i say to send to NCP too is because unscrupulous solicitors are well into their clients starting claims which are bound to lose, after all they get the £££ in any case.
    • appeal one has ref number showing other pix to screen removed please use PDF only     dx
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
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      • 29 replies

OTELO - is there any point?


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Has anyone used OTELO to arbitrate a dispute? Was it worthwhile, and do they really keep to their published service standards of a provisional decision in 6 weeks?

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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The threat of Otelo has worked for me both times I've tried it. Never had to go any further :/

 

GL RMW Let us know if it works for you

 

P.S. Even if it doesn't find for you the telecoms company has to pay Otelo to look at the dispute.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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I hope sky and tesco will sort out my problem if not otelo hopefully. Do they have to power to awared expenses and for distress caused due to neglegence or do you have to resort to court once through otello.

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Have a browse around the Office of the Telecommunications Ombudsman - Home website. quite a bit of info there.

 

They have a limit that they can deal with of £5000.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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:p:cool:hi,

i found otelo excellent, due to an error with a phone company, and gor reimbursed, but for them stepping in until then got nowhere, they were very effiicient, and nice to speak to, and write to, then i changed my phone company, but they did work for me, hope this reassures you.

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:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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I have (yet another!) ongoing dispute stemming from moving home. I'm seriously p***ed off with Pipex who keep changing their minds about whether or not I owe them anything (I don't) and have a very annoying tendency to write saying I don't owe then 2 weeks later sending the 'debt' to a DCA. They've now done this 3 times.

They are currently (as they mostly have all along) ignoring correspondence. I don't have the time or the inclination to go to court and don't think it's sufficiently serious to win anyway, so OTELO it is.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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I hope sky and tesco will sort out my problem if not otelo hopefully. Do they have to power to awared expenses and for distress caused due to neglegence or do you have to resort to court once through otello.

 

If you can prove the amount your claiming for then as others have said, yes, but you should bare in mind that its down to you to prove every aspect of your claim including the sum of money in compensation you say you should be paid.

 

If your planning to claim compensation keep it reasonable, if you try to claim large sums of money when the evidence doesn't support payment of this amount, then it can have a detrimental effect on your claim as the adjudicator may think your trying it on.

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Not too bothered about compensation - mostly the cost of half a dozen stamps etc - it's more that I want them to s** o** and leave me alone. Their 8 weeks is up on Monday, so I'll put the complaint together over the weekend.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Have you tried asking them for a "DEADLOCK" letter?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Have you checked your credit file? Anything nasty on there?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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If you can prove the amount your claiming for then as others have said, yes, but you should bare in mind that its down to you to prove every aspect of your claim including the sum of money in compensation you say you should be paid.

 

If your planning to claim compensation keep it reasonable, if you try to claim large sums of money when the evidence doesn't support payment of this amount, then it can have a detrimental effect on your claim as the adjudicator may think your trying it on.

 

No, I am thankfully not one to try it on. Just want cost of mobile broadband and phone which have kept all receipts for plus hours speant chasing them, plus a little for destress caused to show they recodnise what was done to me, not over the top. They have caused my line to cease twice now so feel they need to be taught a lesson xx:eek: Fist time line dead for just about two plus days I believe (gone on so long would have to read my own thread to update,ha ha), this time nearing a week already but hoping back on in next two days xx I should add thanks for the advice xx

 

reallymadwoman, telecom companies can be so frustrating when they get it wrong it seems for many xx

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