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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All,


The father in law got a ticket today for not displaying a valid ticket in a pay and display car park (he honestly thought it was free on a sunday)...any way, the ticket has a part that states 'Signature/Initials' in this part the CEO has entered his/her number and not the signature or initials, is this worth fighting?


Thanks in advance

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Unless it's a private car park or the sigange is incorrect in some way, then it's a no i'm afraid.



Please Note


The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.


I would always urge to seek professional advice for clarification prior to taking any action.


Please click my scales at the bottom of my profile window on the left if you found my advice useful.


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who issued the ticket and can you scan it and remove personal details etc,


the code is as follows but note Private Parking Companies will use Council code to make their [problem] invoices look like real parking tickets



Parked in a car park without clearly displaying a valid pay & display ticket / Lower / Off-street car parks


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photobucket is going to be the best idea to be honest its still hard for the experts to check it out for flaws, and front and back needs to be posted


you will also need to check the signage for the car park regarding times etc ,


and posible check with the Council for a copy of the "Traffic Management Order" in place for the car park they MUST have one by Law to enforce the tickets etc


I will leave it to experts to check the ticket for flaws


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Thnaks for all your help, i think in this case he will have to pay the fine, although he did say he's parked there for years on a sunday and never bought a ticket!.....looks like he's been lucky

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If you don't want to dig deeper into this, I would suggest at least double-checking whether he should pay on Sunday. The fact that he hasn't been ticketed before suggests the CEO might have made a mistake, or there may have been a recent change in regulations.


I would find out (one phone call to the council) and write an appeal anyway based on mitigating circumstances - you have nothing to lose and all to gain. If you lose the appeal, you will not forfeit the discount, provided you appeal in time.

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