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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cancelling Post Office Car Insurance


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I was hoping someone on here would be able to help me. I recently (2months) renewed my annual car insurance with Post Office which I pay by direct debit. I have now bought a new ca and wish to cancel the policy to take up a cheaper quote on the new car elsewhere. PO seem to be under the impression that I will be subject to a £35 fee plus a further admin fee and then 40% of the total premium as well which is over £300. Im well and truly shocked by this as it seems extremely excessive and not at all reasonable. Has anyone else had any experiences of PO insurance?

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I was hoping someone on here would be able to help me. I recently (2months) renewed my annual car insurance with Post Office which I pay by direct debit. I have now bought a new ca and wish to cancel the policy to take up a cheaper quote on the new car elsewhere. PO seem to be under the impression that I will be subject to a £35 fee plus a further admin fee and then 40% of the total premium as well which is over £300. Im well and truly shocked by this as it seems extremely excessive and not at all reasonable. Has anyone else had any experiences of PO insurance?

 

The policy the Post Office offer is administered by BISL Ltd (Budget Insurance). They are well known for this, but not alone these days. What you can apparently do according to someone who posted to another site, is ask BISL to rebroke the Insurance to another company. Although the Insurance is an annual contract, BISL are Insurance intermediary, who provide Insurance via a panel of Insurers, so can offer a choice of different Insurers. What BISL can apparently do, is to rebroke the Insurance mid term and see if they can supply the remaining part of the years Insurance at a better rate. This is not something I have come accross with other intermediaries, but this information was supplied by someone who works in the complaints department at BISL. So I take it, that it was correct at the time they posted, earlier this year. They did say, that you needed to complain about the underwriter, saying you don't like them or have read negative reviews, before BISL would look at doing this.

 

If BISL are not helpful, you will have to see what the best way forward is. Get a Post Office quote based on the annual premium for the car and see how this equates to the midterm premium adjustment. Some Insurers try to get away with charging a much higher existing/midterm rate, than they would charge a new customer. This could provide grounds for a complaint.

 

So do your research on this and get in touch with the BISL complaints department tommorow and see what they can do for you.

We could do with some help from you.

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