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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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moptortoise

Can an employment agency do this?

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Hi I do some part time work for a nuring agency and have done for over 5 years now. One of the jobs I do is an Emergency On Call service. I do it on the same night every week and have done for over five years. They don't ring and book me any more, instead I have to give notice when I can't do it.

I am on call for one client from 7pm until 10pm and then 12am until 10am the next day. I am not on call (and not paid to be) between 10pm and 12am becasue this is when someone else puts her to bed.

Sometimes the agency will ring me and ask me to put her to bed if they can't find someone else, sometimes I say no problem and get paid the shift rate between 10pm and 12am whilst I put her to bed.

 

Recently they have been ringing me and telling me I have to put her to bed, either between 10 and 12 (when I am not paid to be on call) or at midnight as the emergency on call. I do not believe they can order me to do this, when in the past they would ask and I could say yes or no.

 

What do you think please?

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Hello there. If you haven't had a reply on this forum, I think you might try the NHS forum here. There may be someone on that forum who can help you, because your situation sounds difficult.

 

My best, HB x


Illegitimi non carborundum

 

 

 

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Beyond seconding HB's advice, I would say that you are entitled to refuse requests made between 10 and 12, and should seek clarification from your Agency as to exactly what they mean by 'on call' as regards a regular duty of putting somebody to bed. If your role is to provide an emergency service, then they would have to define precisely in what circumstances you are and are not required to attend. If you are expected to do that particular task regularly then it cannot be an 'emergency' as such, so represents a change to what appears to be your current function - until then, you should be free to decline, but that may well be a 'small print' issue and shouldn't be open to interpretation.


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hi moptortoise,

i would look at your contract, see what it states on it, you should have been given one with your terms and conditions on it, and the main body that governs your field of work, hope this helps, you do an excellent job.


:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Thanks for the replies. It is all such a minefield because of employment status etc. What they are now trying is to say that if I don't want to do the bedtime shift between 10 and 12 then I can do the shift at midnight! But I don't want to do it full stop and in the previous 6 years I never had to!

My union are involved now, but it has been dragging on so long and they are so aggressive I dread having to speak to them. They were texting me but after I produced their texts in a meeting they don't seem to want to text any more. They were leaving answer phone messages which I transcribed, but I have turned the answer phone off and I don't pick up their calls any more. It is just too stressful.

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i would have thought there are plenty of nursing agencies around the country crying out for people like yourself, why do you not look for another job with another nursing agency, the hours etc you want, and get a contract with this in, and change jobs, get rid of all the stress, you do NOT deserve all this, you must be a caring person to do this sort of work, i know after looking after someone elderly you have to be compassionate, and have empathy, do yourself a big favour, and give your services to a firm that appreciates you, or even care for someone privately, look at adverts, etc for someone who wants this. hope this helps, and so sorry to hear you are experiencing such a hard time, GOD BESS YOU AND THE HARD WORK YOU DO.;-)

Edited by totiesquoties
typing error correction

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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I do see where you are coming from totiequoties, but I have worked with some of my clients for 7 years and they are friends aswell as clients too. At the risk of this becoming a crusade I am also aware that other workers, mainly from overseas are treated a million times worse than I am. I am in a pretty good position in that the agency pays for my social life so I'm not reliant on them for life bills in general like they are. I have a third and final (as far as I am concerned) meeting on Teusday in which I am meeting with the head of HR nationally. She seems more reasonable and I haave gone through the law with a fine tooth comb, so hopfully I can argue my case to a positive conclusion. If not, well lets see. They have done the same to me tonight, I have no idea if I have to put this lady to bed or not and they were asked to let me know what was happening, but of course they didn't.

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I do see where you are coming from totiequoties, but I have worked with some of my clients for 7 years and they are friends aswell as clients too. At the risk of this becoming a crusade I am also aware that other workers, mainly from overseas are treated a million times worse than I am. I am in a pretty good position in that the agency pays for my social life so I'm not reliant on them for life bills in general like they are. I have a third and final (as far as I am concerned) meeting on Teusday in which I am meeting with the head of HR nationally. She seems more reasonable and I haave gone through the law with a fine tooth comb, so hopfully I can argue my case to a positive conclusion. If not, well lets see. They have done the same to me tonight, I have no idea if I have to put this lady to bed or not and they were asked to let me know what was happening, but of course they didn't.

 

hi, as an out-sider i can see things probably than you can being involved youself, no disrispect to you at all, but i wonder if their is an interior motive why they are being like this, and as you say the same thing has now happened again,

i understand fully you have got attached to the people you care about, you would, you are human, and you are a caring person, that is why i was trying to look after you for a change, in saying it does seem this is going to be an ongoing problem, all i can advise is to be straight talking with them, and maybe even ask them outright WHY is this happening,

i can think of many reasons, without going into them all, just what i have learnt from life, and people, i do hope you get this sorted though, for you, good luck for tuesday, and come back and post, how you get on. GOD BLESS and i send you my love, totiesquoties. xxkissesxx

Edited by totiesquoties
error spellling change

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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