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    • Hi all,   I hope this is the right forum to ask the question.    Today I have had a knock on the door, with a man claiming to be a roofer saying that he and his team is doing a big job near by and today there is some down time and they would like to go around the neighborhood to find extra jobs with a discount. He looked genuine enough and asked if I would like to have my gutters cleaned.  When he gave the price of 120 pounds and that he would do it straight away.  I agreed.    I was very busy today with back to back work meetings and I just left them doing the job.  Soon one of his team came to me again saying that while cleaning the gutter he saw some missing slated and rotten timber underneath, with some small birds nesting in the holes, asking if I would like to get it fixed.  I asked for a quote and he said no more than a couple of hundred and he can do it quickly.  If I don't fix it then potentially it would result in damages to the walls etc.  He wanted to show me the damages but I was in the middle of a meeting and just agreed, but insisted that I must be informed of any more work and anything more expensive I need to see a quote first before deciding.   So about two hours later they told me they have completed the job --- I did not observe them.  And to my estonishment they gave an invoice initially of 1750 pounds!  The reason, they explained was that they went on to the flat roof and find edge of the roof splines to be in a poor condition and decided to repair those for me.  They used concrete to secure them and was quoting 40 pounds each, for total of 41.  They also said they sealed the lead covers underneath.  The original job to fix the rotten timber was quoted at around 500 (already much more than I was expecting).  They gave me a discount which resulted in that 1750 figure.  They claimed repairing those were necessary as part of repairing the rotten timbers?  I am no expert but it didn't sound right.   I am definitely not happy and asked for an itemized breakdown of materials and labour before I will consider paying any of it. They then sent me an invoice of 1500 with no details at all.   It has now dawned on me that all of it feels so fishy.  I am considering my next actions:   - I am willing to pay for gutter cleaning - I am willing to pay for the repairs for rotten timber, IF they can provide proof of what they have done.  I am asking for before and after photos. - I am not willing to pay for the work I have not asked for and did not know of beforehand.  They tried to make it sound like I agreed to it, but I am quite certain I definitely did not.  However there is no proof, everything is verbal.   There are no contracts signed.  As of now I have not paid them a penny.   I wish to seek advice on if my next step actions are reasonable and what other courses I should take?  To be honest I am now really gutted that I opened the door for them, and I am now even not sure if they had actually replaced anything on my roof as I did not see any rotten timber being taken down, no waste whatsoever.  I am even more worried if the roof was damaged in the process.   I am sure they will be coming back to my house tomorrow to demand payment, so any advice on how to deal with them would be really helpful.  I also don't want to antagonise them, I have no idea who those people are, I checked their company and it looks like they only established it last year.   Thank you so much in advance!    
    • You think the "Local Council" (of other authority depending on the status of the road) had a responsibility to take winter weather precautions for your protection.   Before gaining my support, can you confirm that you did similarly by equipping your car with 'winter' tyres?   Most people 'south of the border' do not bother. In many countries/regions (including where I live) they are obligatory in winter months irrespective of daily weather conditions.  They work, even on black ice, but adapting driving style is still required.
    • well cabot get nowt then.   cant hurt to CCA BC, they never kept them in the right format most of the time anyway.   the Barclays OD , what i means is you are no longer having any wages/benefits or anything paid into it...thus you are controlling when it ever gets any money...whats the sum?
    • aI have made a further complaint to the ICO regarding the second incomplete data disclosure received from Ombudsman Services. Within their disclosure is a key document missing a date. The date on the document I am in receipt of does not match the data of the document the Ombudsman disclosed and appears as if their document could have been deliberately falsely dated by a member of staff that works(ed?) in the "Legal & Compliance Team".   I believe I am now in receipt of evidence that the OS is attempting to mislead both myself and the court.   Are the CAG aware that it is highly likely that a signifcant number of staff that work at Ombudsman Services also work on behalf of POPLA? This should certainly steer the understanding of what sort of treatment appellants can receive when using such a "service".
    • I received a iPhone from mobile phone direct, the agreement was 150Gb with O2 provider. O2 sent me SIM which doesn't work. I contact O2, I complain,I chat with O2 but the SIM card doesn't work.In 3 month but they keep send me bills. I don't pay. The final bill is 1200 pounds,but the iPhone cost 700- 800.   Because of this I lose some jobs and loss of earnings. I would like to pay the cost of the iPhone, and nothing else. I got county court in May. How can I set my defense. Thanks you.
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Police just smashed my door in

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Hi, Posting on behalf of family member who today received a phone call from a neighbor saying the police were kicking her door in.


Turned out there was a warrant for stolen electric,mobile phones etc..


Nothing was found other than her partners little bit of cannabis that he smokes after work, odd joint.


The front door is a complete mess and will need to be replaced as it was

already damaged from a previous visit from the police. Just found this out as below.


Now here is where it gets interesting:


Just found out that the previous tenants were bad uns and today while the police were at the house the previous tenant walked by and the police actually knew him by name and asked if he still lived here, meaning the address there were at.

Also come to notice is that the police were regular attended at the address and a young girl was raped in the property.


(I'm sure the letting agency should have had a right to disclose this information before letting a home.Disgusted we were not informed of this)


Sounds to me the information the police received is outdated for the suspect and the police did no checks to the current status of the tenancy.


More so the police informed me when I arrived at the house that they had been trying for ages to get a reply, knocking on the door and asking neighbors for telephone numbers.

Turns out the door was smashed in within 20 minutes of them arriving at the house. This can be proved.


The police are now saying they are not responsible for the damage to the door and its down to the tenants because they found a small £10 bag of cannabis.


Completely fuming and looking for some legal advice as to where we stand as to the damage to the door, looking at around £300/£400 as the whole door will need replacing and possible some repairs to the frame.

Also have bloody great plod footprints over the black leather sofa.



I'm more than 90% sure they were coming regarding another person been arrested from this house for the same crime and just didn't care to check.


If they had checked they would have found a young working couple who were trying to make home looking forward to there 1st child.

Been tenants for over 1 year without any problems since moving in.


Have a complaint filed with the police and waiting for someone to call back

but would prefer to send a detailed letter of complaint in.


Anyone please offer any advise as at the moment the door is only secured with wood nailed/screwed up.


Anyone good with letter writing for a complaint to the police as I'm useless

and tend to waffle a bit.



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I fear that the bag of cannabis may be all that the police need to deny responsibility for replacing the door.


Since this is not really a landlord and tenant problem I wonder if you would be better off reposting it in the General Knowledge forum where you are more likely to get a more informed answer.

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The police ARE liable they cannot justify their actions after the event simply because of the convenient fact they found a small amount of cannabis. However be warned if you do pursue an action you may find that they in revenge will start a prosecution for the possession of drugs. Having found drugs they might even make a return visit (they have grounds) with the express intention of searching for more

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Hi JonCris I was also think the same way and think the cannabis they found is incidental.


Police called tonight regarding complaint but calling back tomorrow at request.


Have a temporary letter ready will post it tomorrow after I find out what the police have to say.



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If warrant was for you at the address the canabis would get them off the hook, but as they were obvioulsy after someone else, they shouldnt get away with pulling a fast one.


Remember the case in the news a while ago when the police went to a completely wrong address,at first they wouldnt admit it was their responsibility to remedy. They had a battle but eventually got an apology and new door and those people were not even the intended address and they tried it on:rolleyes:.


They should carry a voucher in case of mistakes. I promise to pay the bearer a new door and fitting costs, signee Pc Richard head.

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The warrant was for the address and didn't point to any person.

The thing that got me was the old tenant walking by and the police actually knowing who he was and asking if he still lived at the house.

A simple check with voting would have shown new tenants although I think it was the house they targeted.


Not letting them get way with this, they were arrogant and rude and didn't care about the belongings in the house.

Lets hope the police who call today regarding the complaint handle this well and get a new door sorted out.



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