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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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01842767990 . . anyone else had calls - Vodafone **RESOLVED**


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I'm hoping the telephone number "Experts" can help with this one

Had half a dozen calls from this number to my mobile (last one 5min ago) and as my Mum always said "Don't talk to strangers" I haven't ;) nor am I deleting them from my phone log

Google has not got anything listed re "Who calls me" etc, the only info I can get is that it's a Thetford number . . I do have a very good friend in Norfolk but it's nothing to do with her or her business

Could this be a new DCA or at least a new branch of an existing one chancing thier arm

Any replies/info greatly appreciated

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

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Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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anovo

 

mobile phone company.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Phone the number,withold your number and listen to what they say and then put the phone down.

 

But that's like cheating twoman ;)

As the calls are not frequent I'll hang on for a bit and see if anyone else has had them call

Cheers

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Like twoman says, try the number and see what happens. If it does turn out to be another number that DCAs are using to harass people, you can list it here:

 

01842767990 is not in the database of possible telepests | Telepest

 

Also, please let us know who this is, as it could be another number to add to the "WhoPhonesMe" site...

 

Best of luck!

 

 

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Ahhhhhhh many thanks guys

Makes a bit of sence now as I have a minor dispute with Vodafone not supplying a data cable as advertised for a new Nokia phone I bought

Guess this lot have managed to tag my number

Oh well the next time it rings I'll answer but get all thier info first before I decide how to continue

Thanks a lot people

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Nokia. They are Anovo who actually repair handsets under warranty when the phones are sent for repairs to freepost. If they say dont speak to customers, say freepost gave this number.

Info from saynoto0870.com, usually gives you an idea who calls are from.

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Many thanks for your help with this

It was indeed Anovo and yes they were asked to contact me regarding an issue with Vodafone

Had a nice chat with one of their reps yesterday and he was very interested in the fact that an on line ad for one of the Nokia phones was not only misleading from the point that a USB cable is not supplied as advertised but Vodafone don't even seem to stock the cable so the problem can be remedied

 

My letters and screen shot of the add will be passed on accordingly LoL

 

Thanks again

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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I'm moving you to the Telecom forum. There's a Vodafone rep there who may be able to sort things for you. ;)

 

Thanks cerb

If Lee picks up on this his input will be welcome

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Hi Revenant,

 

I'd certainly like to take a look at this so we can correct any incorrect information on our website so as to prevent further confusion for our customers.

 

Could you send your letter and screen shots across to me via email as attachments by following the steps in our pinned thread http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html?

 

As soon as you've sent it just update the thread with the reference number you'll get when you receive our automated reply and I'll get back to you as quickly as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Revenant,

 

I'd certainly like to take a look at this so we can correct any incorrect information on our website so as to prevent further confusion for our customers.

 

Could you send your letter and screen shots across to me via email as attachments by following the steps in our pinned thread http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html?

 

As soon as you've sent it just update the thread with the reference number you'll get when you receive our automated reply and I'll get back to you as quickly as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Morning Lee

Not sure if I have the stuff at work with me so will check and pass them to you when I can

Regards

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Morning Lee

 

Have sent the docs across via email and have also advised of an access problem that has occured

 

Regards

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Morning R,

 

I've received your emails and will be coming back to you as soon as I can and I'll also look into the access problem as well.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Thanks Lee

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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I know Ive said this before but have to again. It makes a big difference for a rep of a firm to come forward and act on what they say and look into on going issues. It takes a lot of the frustration from a customer and inturn looks better for the firm deservedly other firms should learn by this ;) Of course I will stay silent who I am getting at, growl xxxxx Thumbs up from me lee and I dont even use vodafone, but hey next time who will I choose, not hard to guess? :)

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I know Ive said this before but have to again. It makes a big difference for a rep of a firm to come forward and act on what they say and look into on going issues. It takes a lot of the frustration from a customer and inturn looks better for the firm deservedly other firms should learn by this ;) Of course I will stay silent who I am getting at, growl xxxxx Thumbs up from me lee and I dont even use vodafone, but hey next time who will I choose, not hard to guess? :)

 

Thanks for the excellent recognition here loopinlouie - you've made my day :D

 

It's always nice to see our work being noticed on CAG and long may this continue.

 

All the best and if you need any help with joining us in the future you're welcome to give me a shout.

 

R,

 

I've just seen your reply to my email and will be coming back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Morning Lee

 

Thanks for the call last night, nice to have a chat

 

I hope that what has been found out will help both customers and staff in the future, a little mis-information can cause a lot of problems

 

If ever you find yourself in my neck of the woods on a weekend I'll buy you a pint

 

Regards

 

R

 

(Will a member of the site team please mark my thread as Resolved . . thanks)

  • Haha 1

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Title changed to **RESOLVED**

 

Thanks cerb

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Good afternoon R,

 

Thanks for your time on the phone yesterday and for updating thread to confirm that this has been resolved for you.

 

It's always nice to speak to customers who've have posted a query on CAG to show there's an actual person behind the interventions on here.

 

As I mentioned yesterday the content you've highlighted has been reported and should be corrected soon so as to prevent any future confusion/dissatisfaction.

 

Thanks for the offer I may just take you up on that if I should ever visit the capital.

 

Take care if I can be of anything assistance in future feel free to give me a shout.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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