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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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loopinlouie

Skytalk Slammed My Line

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I have the other thread updating wether I get my phone back or not:rolleyes:

 

But wanted to start one on what does a person do and what protections is there for a person when one provider slamms anothers phone line.

 

I have learnt when a company attempts a take over they have to send two orders:

 

One to take over line etc...or service

Other to cease the prevous service.

 

Despite what providers say who dont want the hastle of sorting out thier errors. If one company such as dear old sky slam your line, you would think they would sort it out. Well no as their computer systems are likely to give you an ulcer.

 

So naughty company says nowt to do with us we cancelled order.

But hero company tells you they have digital proof they did slamm your line adn that they infact boo bood in that didnt cancel both orders.

 

When a customer is desperatly without hammering each company trying to get her line up urgently, little sympathy is showed by sky. Also current provider are limited in that the cease order still stands and is there to protect a customer who wants to leave, not being held onto without thei permission by previous provider.

 

I ask you what can ofcom otello do. Anyone know if a nice large fine comes the way of the imbeciles who sell a service yet dont know what the hell they are doing when things go wrong.

 

All input appreciate, even from naughty dear old sky:rolleyes:

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I aint letting this one go:p

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:eek:You wouldnt be sky would you?:D:D

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ooH Just found a site that said ofcom has the power to impose fines of up to 10% of turnover for breaches such as slamming. The more breaches, the higher the fine. So I see its important to go to ofcom.

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Sky now tell me its different from above, as in they order the line to be provided adn service taken over and tesco agree portal date, heard that one before and therefore if line goes dead it is not skys fault, but I gather they are hinting the disconnection would be tesco if sky had not took me over

 

Funny this is what hapned a few weeks ago, sky apparantly got work done in the xchange by openreach and tesco who then tell me the order was not carried out fully, half done was mentioned thats why it failed.

 

As a result the cease order was carried out and my line cut whilst it was not successfully reprovided by sky if that makes sence.

 

All I know is sky have slammed my line according to tesco and cable adn wireless, so who is there to protect a person when sky deny any error on two occassions, yet other provider happy to put it in writitng.

 

Who would you believe?;)

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Found out if a company is slamming you, you can do something according to ofcom, as long as you know you are being slammed that is. Anotherwords if the first you know is your line goes dead you obvioulsy dont have the 24 hours notice to act. Apparanlty if get letter text etc and realies aproblem up and till 24 hours before take over, you can get your current provider to act and stop it, how I dont know, but they can adn thats according to the ofcom web site. Bit tricky when getting such letters and text and told to ignore them it is cancelled, hhhmmmm.

 

When slamming occurs you do have the right for your current provider to act adn reinstate your services as soon as they can and if they say they cany you ask why?

 

Tesco are reinstating my line and it will take up to a week.

 

What you have to do then is request a copy of the complaints procedure from the offending comapany as is my case sky.

 

Now I asked sky for a copy of such and told last time, they dont have one and to just right in or refer to website and I could find nothing later or at the time even as my line was of course dead;)

 

I asked them today again to send me a copy of their customer complaints procedure in the post and am not confident they will do so, so we will see, he didnt deffo say its on the way if you know waht I mean, just check the web site:confused: I thought that was a no no to not send one when asked?

 

Anyhowonce and if you get that far, hopefully:p you await a response. If not happy with such, you then go to ofcom or otello, I am going to both after finding I think ofcom dont resond personally just act I believe, correct if wrong when many similar cases apepar. Otello on the other hand appear to be the arbitration side, so yes I feel a complaint to both is in the offing.

 

Then well we wait to see xxxx:D

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Ofcom do have the power, but they won't use it. You're a cagger LL, deal with this in writing. It may take you some time but if you forward copies of letters from Sky to Tesco and vice versa the truth may just come out :p

 

Also google their "Code of practice" and see what their complaints procedures are. I'd assume as they have left you without a necessary alarm system due to their failings that they'd get a little bit of a punishment by any escalated complaint (by either CISAS or Otelo... depending who the wrongdoer subscribes to)

 

here's a nice little video from OFCOM about how to complain :p

http://www.ofcom.org.uk/consumer/2009/10/video-guide-to-telecoms-complaints/


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Thanks locutus. Yep too much talking to sky who I didnt realise hadnt got a dam clue themselves. Ive learnt that and its also gone as far verbally as could do anyhow. Just got to concentrate on line comming back on and send in the complaints xxx Thanks for the input.

 

Yep I am a cagger and we learn as we go along;) Thank god for cag I say:DEven if I can learn to keep a note my thread has done that for my bad memory would surely let me down, I can print if off and plonk it down along side a letter, saying briefly:p to point what happened adn attach warning to thread print out, stating you may lose your hair:D:D:D

 

I am proud to be cagger, just carp at dealing with the emotional side of me, never mind. xxxx

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