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    • My job I've been in for 8 years, my contract is to give a week's notice.   I have 10 days holiday coming up starting next week. If I message the boss 3 days into that holiday and tell him I'm not coming back can it be used as 7 days notice (ie a week). I have a lot of holiday entitlement left this year about 70 hours.   So 2 questions please without judgement just facts:   1. If I phone boss three days into my 10 day holiday next week to formally tell him I'm quitting is that legal? 2. Can they get out of paying me my 70hrs holiday entitlement if I take that route?   (Massive global company not one man and his dog operation, if it affects the advice)  
    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
    • bit obv really... don't eat yellow snow either.   dx  
    • I know you are trivialising this as, 'Ambulance Chasing Lawyers', because they are perceived to be involved. You mention BMW (other brands as well). Counterfeit car and truck parts have been implicated, and proven to be the cause, of accidents where fatalities have occurred.   There is some considerable difference between a set of counterfeit brake pads and a fake SD Card.   The trademark infringement though, is the same.   H
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plum24

Vodafone Default help please?

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Hi there can you tell me if it is at all possible for a company such as vodafone to remove a default that they have placed with a CRA or will it have to remain there for the entire six years?

Thanks in advance.

Plum :-)

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Depends on the circumstances. There are some pretty good Vodafone reps that pop in on this forum, Here is a post from Kirsty that explains how to get in touch with them.

Hi hansenmork

 

This has clearly been a nightmare experience for you and nowhere near the level of service that you or I would expect of our customer service teams. I'm truly disappointed to see this chain of events.

 

I'd really like to bring this matter to a close for you so that you can use the service again as it was meant to be without having to worry about things like this.

 

If you send me an email from here with WRT135 FAO Kirsty in the subject line (so it comes straight to me) I'll make sure we get this resolved for you. Make sure when you email you include your username and a link to your thread so I've got all the details.

 

I hope to speak to you soon

 

Kirsty

Web Relations Team

Vodafone UK

 

Best of luck, keep us informed ;)


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Thanks Locotus, have written to Vodafone three times now and have had no response, hopefully will have a little more luck if I email.

Thanks again

Plum.x

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If you get a reference number post it here (to help whoever picks this thread up deal with things faster for you!)


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Hi plum24,

 

It's disappointing to hear that you've had no reply to your previous correspondence with us but rest assured that once you're in touch with the Web Relations Team we'll be sure to reply as quickly as possible.

 

Whilst I can't guarantee the outcome I'd be happy to take a closer look at this for you and if you could update the thread with your email reference number I get onto things for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee, thanks for reply, I cant seem to find the correct email address, I sent an email to the above link but received a reply explaining that the address was now closed and hadn't been forwarded?!? I have also tried the vodafone website, but they are asking for a mobile number and PIN, my account is closed, so not really sure who to email?

Thanks again Plum

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Hi Plum,

 

Thanks for coming back to me.

 

To help you to get in touch with us so we can get your account investigated I'll send you a PM with an alternative way of contacting us.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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