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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone Default help please?


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Depends on the circumstances. There are some pretty good Vodafone reps that pop in on this forum, Here is a post from Kirsty that explains how to get in touch with them.

Hi hansenmork

 

This has clearly been a nightmare experience for you and nowhere near the level of service that you or I would expect of our customer service teams. I'm truly disappointed to see this chain of events.

 

I'd really like to bring this matter to a close for you so that you can use the service again as it was meant to be without having to worry about things like this.

 

If you send me an email from here with WRT135 FAO Kirsty in the subject line (so it comes straight to me) I'll make sure we get this resolved for you. Make sure when you email you include your username and a link to your thread so I've got all the details.

 

I hope to speak to you soon

 

Kirsty

Web Relations Team

Vodafone UK

 

Best of luck, keep us informed ;)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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If you get a reference number post it here (to help whoever picks this thread up deal with things faster for you!)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Share on other sites

Hi plum24,

 

It's disappointing to hear that you've had no reply to your previous correspondence with us but rest assured that once you're in touch with the Web Relations Team we'll be sure to reply as quickly as possible.

 

Whilst I can't guarantee the outcome I'd be happy to take a closer look at this for you and if you could update the thread with your email reference number I get onto things for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee, thanks for reply, I cant seem to find the correct email address, I sent an email to the above link but received a reply explaining that the address was now closed and hadn't been forwarded?!? I have also tried the vodafone website, but they are asking for a mobile number and PIN, my account is closed, so not really sure who to email?

Thanks again Plum

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