Lowell Financial and Vodafone

[pinky2331]

Ok, new thread started!

 

When I was at uni, I had a pay monthly mobile with vodafone. The first I knew of this apparant oustanding debt was this morning when the letter arrived from Fredrickson on behalf of their client, Lowell.

 

As far as I know, there is no outstanding amount to pay vodafone - I have never received a letter from them about this outstanding amount and I always paid my phone bills.

 

The letter I received this morning is as follows:

 

"Despite our recent letter from Bryan Carter Solitors you have failed to discharge your debt with our client Lowell Fianacial Limited. We are prepared to offer you one final opportunity to pay before recommending to our client that they instruct solicitors to issue a claim at:

 

My address

 

At this late stage and as a gesture of goodwill we are prepared to accept a full and final settlement on this account provided that you contact us on 0845 2930451 within 48 hours of receipt of this letter. Payment can be made by debit or credit card.

 

Yours sincerely

 

Fredrickson International Ltd."

 

For the record, I have not received any letters from them until this one.

 

Thank you for your advice!

[unclebulgaria67]

If you have moved since you had the phone contract, they may have been writing to your old address and have now found a new address to write to.

 

As it stands, they have not supplied any proof of the debt, which they have to do, in accordance with OFT rules. As a by the way, a good percentage of the mobile phone debts are found not to be due, once they are looked into by the phone companies.

 

So what you have to do, is start an official complaint with Vodafone. Write to their head office by recorded delivery. On envelope and letter, mark it as Head Office complaints. Tell them that you are not happy with their conduct with the account, which you maintained payments for and have never been told of any outstanding amounts by Vodafone. To then assign the debt for debt collection to outside companies, is not acceptable. If Vodafone are not able to resolve, you will pass the matter to OTELO to look into.

 

 

 

Send letter to Frederickson by recorded. Enclose a copy of your letter to Vodafone.

 

Dear Sir/Madam

 

You have contacted me regarding the account with the above reference number, which you claim is owed by myself.

 

I would point out that I have no knowledge of any such debt being owed to (insert company name). I have sent the enclosed letter to Vodafone head office, as this is the first time I have received any correspondence about this. As far as I am concerned, I do not owe any money to Vodafone.

 

I am are familiar with the CPUTR 2008 and the Office of Fair Trading's Guidance on debt collection, which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. AND in not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to Trading Standards and also inform the Office Of Fair Trading of your actions.

 

I look forward to your reply.

 

Yours faithfully

Edited August 10, 2010 by cerberusalert

[dx100uk]

off and bugger

are two words

 

pers i'd not do anything but ignore them.

 

we have vodafone on board here at CAG

 

and lee will help you.

 

dx

[Kirsty Vodafone Company Re]

Hi pinky2331

 

I would imagine that this was quite a shock and a little frightening if you had no idea that there was anything owing.

 

I'd really like to look into what's caused this for you and help in anyway I can to get you a solution.

 

If you send me and email from here with WRT135 in the subject line (so that it comes straight to me) I'll get back to you as soon as I can. Make sure when you send the email that you include the link to this thread and your username.

 

I'm sure we can get to the bottom of this.

 

Kirsty

Web Relations Team

Vodafone UK

[dx100uk]

oh we've got kirsty now...

 

it gets better:D

 

dx

[pinky2331]

Wow! Thank you all so much for the advice. I'm so glad I found this site!

 

I'll email you Kirsty and hopefully we can get this sorted out.

 

Thank you!

[pinky2331]

I've emailed Kirsty - should I still send a letter to Vodafone and Fredrickson or wait and see what Kirsty can find out?

[letsdothis]

I would let Kirsty sort it for you initially. She's not had as many success's as Lee but she is certainly prettier.

[Kirsty Vodafone Company Re]

Hi pinky2331

 

So that I can look into your case right away could you let me know the reference number you received on your auto-reply?

 

I'll be in touch as soon as I can.

 

letsdothis - Flattery gets you everywhere!

 

Take care

 

Kirsty

Web Relations Team

Vodafone UK

[vjohn82]

Be interesting if anything gets sorted with this. I might consider changing from 3G when my contract runs its course in September ;-)

[MARTIN3030]

Pinky I will move your thread here.

You will see from the settled cases (In the stickies) that the VF webteam are here to show results.

VJ-good to see you here too-hope you are behaving yourself

[vjohn82]

VJ-good to see you here too-hope you are behaving yourself

 

After the quite shocking treatment of PT I'll be sure to toe the line.

[MARTIN3030]

Cant comment on that I'm afraid.

[vjohn82]

The silence speaks volumes Martin for all concerned ;-)

[Lee Vodafone Company Rep]

I would let Kirsty sort it for you initially. She's not had as many success's as Lee but she is certainly prettier.

 

I knew there was a reason why I never played in the backs when I played rugby at school .

 

Thanks for noticing the work we do on CAG letsdothis.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[dx100uk]

urm.

 

i used toplay 'left-outside' too

 

dx

[locutus]

I was right back

 

 

 

in the changing rooms

 

 

vjohn, I've just set up a Vodafone account and I'm extremely happy with it so far.

 

Any news from the OP or from Kirsty?

[Kirsty Vodafone Company Re]

Hi pinky2331

 

I've just checked through our recent emails and I can't seem to see one that relates to you.

 

We currently have no emails older than the 4th in our queue. Have you had a response from a different member of the team already?

 

If not if you let me know the reference number for your email I'm sure I can track it down.

 

locutus - Now that's what I like to hear! Give us a shout if we can ever help

 

All the best

 

Kirsty

Web Relations Team

Vodafone UK