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    • When will most schools actually re-open in September ?   And when they open, will they be providing teaching over the number hours 9am to 3pm  ?   I am thinking of the school I attended, which was a large Victorian building, with many modern extensions.  The classrooms which could accommodate about 35 Children elbow to elbow, will only be able to accommodate 20 at the most with any reasonable distancing.   Or does the whole class  of say 35 stay in a bubble and the teachers move around to teach the different subjects ?    I can see many schools opening later in September, not for all pupils for all days and not doing the full hours.   This is going to be very difficult to manage for all those concerned, including parents looking to return to work.     
    • Hi.   If you do a search of our forums you will find other people who've had trouble with Marquis. Sadly people don't always update their threads with the final result.   Scroll up this page to the red strip at the top, and type Marquis into the white search box on the right.   HB
    • I think independent assessments and quotations will be essential. Once again please monitor this thread for a for the reply later on or tomorrow
    • We'd love to return it but from everything I've read it would a long drawn out business so keeping it would probably be simpler.   I think we are going to give them a chance to sort the heating/hot water.We've got very squeaky brakes now which my local garage is going to look at a week on Monday. I'm saving all receipts etc. I'd also like to charge them for fuel used and my time doing what they should have done.   The time they take to get anything done is what is bothering me. If I choose to go somewhere else for a repair for anything would I be able to charge Marquis or do I have to continue using their warranty   I hadn't thought of getting an independent assessment, not sure how you go about it but I'll look into it. Thanks for the reply  
    • Bristol Energy may be in a difficult position at the moment, as Bristol City Council who own them, have decided to sell .  Whether this has affected them being able to deal with Data Protection Subject Access Requests ?  I should imagine that their customers may be contacting them in large numbers given the uncertainty and that may the reason for any delays.    The OP may want to resolve their issue as soon as possible, as if another energy company does buy the portfolio of customers remaining, I am not sure this would lead to a quicker resolution.
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
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I've just had my bill and have realised that TALKTALK have changed my package. I used to get free calls to non TALKTALK members after 6.00 pm but this has been changed to 7.00 pm apparently. They said they have notified everyone but I haven't received anything in the post nor have I seen any tv adverts. My bill has gone up as I was still ringing people up just after 6.00pm. I'm trying to get some money back. Is anyone else in a similar position?

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I have the anytime package so not something that effects me. I remember BT did the same thing.

 

Try the TalkTalk members forum The TalkTalk Members Forums

 

They're generally decent people, it's a V.Bulletin forum (same as this one) and at least you'll get a reply.

 

How much money are we talking about here? It may be worthwhile googling "TalkTalk code of practice" and reading the complaints section of that. It will probably work out cheaper for them to refund the money "as a gesture of goodwill":roll: than allow you to complain to the ADR.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Hi thank you for this. It's £25. They said my T & C's are on their webpage but I never go on there. I have my bills electronically and they've just said it was at the bottom regarding the changes. I can't see them so must be hidden somewhere. Anyway, thank you for responding and I will hit the forums!

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Yeah, defiantly cheaper for them to settle £25 (as a gesture of goodwill of course... they'll not admit to any wrongdoing :p) This is the relevant part of their "code of practice"

How to make a complaint

 

If you are not happy about any aspect of our products, our services or our sales and marketing activities, then we want to hear from you. To make a complaint, please call us on 0870 444 1820 to speak to a customer advisor (please call 0870 087 2001 if you are elderly or disabled) or email us through www.talktalk.co.uk/contactus/. We usually find that any issues can be dealt with at this stage, but if you are not totally satisfied, you may ask for the matter to be referred to a team leader or manager for more help.

You can also contact us in writing at:

TalkTalk Telecom Limited

Customer Services

5 Portal Way

London

W3 6RT

 

Still not happy?

 

If you have made a complaint to us and you are not totally satisfied with our response, you can refer your complaint to a customer-liaison manager by writing to us at:

Customer Liaison Manager

Carphone Warehouse

PO Box 344 Unit 19 Southampton SO30 2NP

 

Resolving disputes

 

If you have concerns, you should always contact us first, and we will do our best to sort out any problems. However, if we can’t resolve your complaint satisfactorily, we will write to say so. This is sometimes called the “deadlock” letter. When you receive this letter or if more than 3 months has passed since you first raised the complaint with us, you have the right to refer your case to the Office of the Telecommunications Ombudsman, Otelo for short. Otelo is an independent alternative dispute-resolution scheme which investigates customers’ complaints about telecoms services fairly and free of charge. TalkTalk is a member of Otelo and as such must respond to Otelo enquiries and accept its decision on complaints. Otelo will want to ensure that you have followed our complaints process before contacting it. If this is not obvious, Otelo is likely to refer the matter back to us for resolution. Otelo can give you further details. Contact details are as follows:

Otelo

PO Box 730

Warrington

WA4 6WU

Call: 0845 050 1614 or 01925 430 049

E-mail: enquiries@otelo.org.uk

Website: www.otelo.org.uk

 

Personally as you have already made the initial complaint I gather, I'd start at the "Customer Liaison Manager" part and make it clear that you want to take the complaint further, ask for a DEADLOCK letter so you can go above their complaints procedure if they don't do exactly as you ask.

 

Most likely they will say "We're in the right, but as a gesture of goodwill because you are a valued customer we will refund you the £25".

 

Another point, if they have made this change and it is to your material detriment (as it obviously is... £25 to your detriment!) there may be a window for you to cancel the contract (even if you are locked into a minimum term) so get a letter sent of to them ASAP and remind them that after such a change of tariff, you are free to move to a different network.

 

Keep us informed as to the outcome :)


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Brilliant - thanks very much for this. I've managed to track down where it states on my estatment about the changes. It is under miniscule writing on the left hand side of my estatement under 'pricing notifications'. When I get my estatement I just look at the charges and the itemised part as there has been some mistakes in the past. I've neither recieved a letter via the post or my new terms and conditions since I renewed my contract a couple of months back. I will write to them now as I'm not getting anywhere via email. Thanks again.

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Just to update everyone who has responded. I sent a letter of compaint to TALKTALK. I also complained about the 3 weeks I couldn't get onto the internet and being given the run around by their Customer Services.

 

They've said they could't reimburse me my telephone charges but as a gesture of goodwill they will refund £13 into my account because of loss of internet. This amount is roughly the same amount as my phone charges. They also said that they don't usual reimburse for their internet service as the service is free. I don't know why I have a direct debit if it's free!

 

Anyway, I've got my money back so I'm pleased with the outcome. Thanks everyone.

  • Haha 1

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Thanks for the update :) Glad to see it worked out OK for you.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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