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What are my rights for compensation


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I was a victim of Goldtrail and my holiday to Turkey was cancelled. I booked a new holiday via teletext and booked over the phone.

 

When I arrived at the location the hotel and ameneties did not reflect the 4 star rating in fact it was more like I was in the middle of a ghetto.

 

When boooking I stressed the need for a family hotel as I wasa taking my two sons, it turned out the holiday was primarily for 18-30's getting drunk and the normal shenanigins of yobbo Brits abroad.

 

The net result my holiday was a disaster, even though it was all inclusive we could not eat there as there were flies on the food, electrics were dangerous with naked wires etc etc.

 

I have taken photographs what are my next steps.

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Your first call should be the travel company you booked through. I have not booked through teletext myself so not sure how it works.

 

Did you have a rep?

 

Do you know the firm you travelled with?

 

I don't think you will have much recourse regarding the 4 star being what you expected because standards differ throught the world.

 

Which resort and hotel did you stay at? I will do some research into it regarding the 18-30 thing for you. If it is advertised anywhere as an 18-30 you should have cause for complaint so long as you have something in writing stating that you wanted a family holiday.

 

Was it allocation on arrival?

:razz:ALWAYS REMEMBER, IF YOU GOT YOURSELF INTO YOUR SITUATION, YOU ARE MORE THAN CAPABLE OF GETTING YOURSELF OUT OF IT

WITHOUT THE HELP OF THE DCA's!!!!!!!!!!!

 

IF YOU NEED HELP WITH UPLOADING YOUR IMAGES THROUGH PHOTOBUCKET CLICK HERE

IF I HAVE HELPED YOU OR MADE YOU SMILE, PLEASE FEEL FREE TO CLICK MY STAR

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