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    • The coronavirus pandemic has thrown many countries into recession - but what exactly is it and how could it affect you? View the full article
    • Oh and before bed   Officially leaked statements about a PHE report claiming that a UK study will say there is little evidence of children transmitting Covid.   Leakers stats look impressive until you realise he's on Johnson's SAGE so makes you think - huh - hows that then when all the science I've seen says different, and there are a number of reports of spreads in schools across the world from schools that had opened.   Then, little as the information 'leaked' is, you see   "largest studies in the world on coronavirus in schools" and then "The study was carried out in 100 institutions in the UK and is expected to be published later this year. About 20,000 pupils and teachers in 100 schools across England were tested to monitor the spread of the disease up to the end of the summer term – which runs from April-July in Britain."   Then you click. That averages 200 pupils and staff per 'institution' checked We dont know what these institutions are, but I think over 200 is the average for infants schools. Other schools tend to be FAR larger. Did they test everyone at each institution, or just some ??? we don't know yet - they are choosing not to leak that - Wonder why?   We currently understand that younger children (pre teenage) seem to present few/less symptoms  (statistically) but large increases in teenager covid has been reported as lockdowns ease and they start to meet more.   I know my OH's grandson (mother a nurse) has remained at school in classes one third or less that normal, with the majority of kids having front line worker parents - so well aware of the discipline and hygiene necessary. We know the schools maintain distancing, monitoring and maintenance which would be IMPOSSIBLE in normal class sizes.   So in a lock down situation, with class sizes significantly lower than normal (highly aware front-line workers kids mainly), increased distancing and cleaning made possible by SIGNIFICANTLY smaller class sizes - Has maybe resulted in no great evidence of covid spread perhaps?   Well Whoopy do. Lets ramp the class sizes back up to 30+ and see what happens ..     Lets let the mail lead the way Coronavirus infection rates are rising in ALL age groups under 65, Public Health England data shows with biggest surge in under-fives which 'should be watched very carefully' https://www.dailymail.co.uk/news/article-8615423/Coronavirus-infection-rates-rising-age-groups-65-Public-Health-England-data-shows.html     and the ONS stats showing how similar the stats are (a statistically significant  difference can be very little actual difference)   https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19infectionsinthecommunityinengland/july2020     Notes: These statistics refer to infections reported in the community, by which we mean private households. These figures exclude infections reported in hospitals, care homes or other institutional settings.  
    • i understand and agree you should write a formal letter of complaint about the email by royal mail.   i also think you should totally dispute the arrears balance, esp as it goes back so long   send them an sar and add to the text in it that you want statements/bills dating back to the gb energy a/c.
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    • and when you think there have been around 3,000 confirmed new covid cases in the last 3 days ...   The only golf club shaped recovery is going to be by the coronavirus
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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      • 16 replies
jgjg1981

Orange mobile - negliegent with my personal information

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I have recently been a victim of identity theft.

 

Someone used my details to successfully open a mobile phone account with Orange Mobile. Upon checking my credit report with Experian, it shows that when Orange ran a credit check on my name, the person who had stolen my identity gave 'time at current address' incorrectly by 5 years, yet Orange still allowed this person to open an account with them, with the bills sent to my address.

 

I have this in writing from experian and am seeking legal advice. While Orange gave me a number to fax them a declaration stating the application was not made by myself, aside from that they have been very unhelpful, i was promised somebody would phone me the next day to discuss the case, and 21 days later i am still awaiting a call, despite 3 emails to their 'executive office'.

 

I am advised by experian that i should complain to the financial ombudsman, but only after escalating my complaint with orange, but orange have given me no telephone number nor email to contact them on about the matter, and i refuse to phone the contact number listed on their website due to the cost and time it takes to get through their automated system.

 

How much longer should i reasonably wait for them to deal with this, as it stands at the moment Orange could not be any less helpful.

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I should add that orange have contacted experian and had the credit check removed from my credit report, and i have this in writing from experian, along with the details of the search, so things are ok on that front, but orange are as good as ignoring my correspondence. Not once have orange explained any of their procedures or what is being done about this case to me.

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Moved to Telecom Forum.


Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

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Google "orange code of practice" and it'll have a section about how to complain. They will also have an address to write to (always best to keep a paper copy!)

 

There is also an orange web-team that visit this forum, This was taken from another thread, but the information may help you get this looked at propperly.

Hi varley16

 

 

I was sorry to read about your recent experiences and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll look into this for you. So I can pick up your mail quickly, please add ‘Darren Orange Response' in the first line.

 

Please also include the reference ORT1007 and your username from this site, as without them, I will not be able to pick the case up.

 

Hope this helps

 

Darren

Orange Response Team

 

Best of luck getting this sorted, keep us informed with any outcome :)


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I am advised by experian that i should complain to the financial ombudsman.

 

Experian have given you bad advice. Mobile phones are not a financial service, so Orange have nothing to do with the financial services ombudsman, you may as well complain to a pineapple at your local supermarket.

 

There are arbitration schemes for mobile phone services, but they are intended to resolve civil disputes, as both you and Orange have been victims of a fraud, which is a criminal offence you'll find that the arbitration scheme probably can't intervene.

 

Notwithstanding the above points don't Orange rely on Experian for their credit and security checks at point of sale? I think they do, but its a long time since I took out my Orange contract. If that's the case then Experian are probably at least partly to blame for your current situation.

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Thank you locutus, will try that.

 

Thank you also Human Writes, it did seem a bit odd that they recommended the financial ombudsman. I certainly won't be carrying on my subscription with experian! I did look at the ofcom website, although i'm not sure they'll be able to help either? What about trading standards?

 

I appreciate the orange too are a victim in this, the only reason i see them as being responsible for some of the blame is because when they ran the credit check, 'time at current address' was given incorrectly by a number of years, if they had checked that properly then they could have stopped the fraud before it began. I just cannot believe how unhelpful orange are being, all i want is someone to contact me to let me know what the procedures are and what is being done about it, i think it's morally wrong to keep me in the dark about this.

 

I could complain to the financial ombudsman about experian though couldn't i? I'll give them a ring today i think

 

Thanks for the advice people.

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I appreciate the orange too are a victim in this
Only in as much as they did not follow their own security clearances correctly. Unless things have changed dramatically isn't proof of a bank a/c also required when opening an a/c with them? A bank a/c which can be matched to what is registered on a persons credit file?

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

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Only in as much as they did not follow their own security clearances correctly. Unless things have changed dramatically isn't proof of a bank a/c also required when opening an a/c with them? A bank a/c which can be matched to what is registered on a persons credit file?

 

Luckily the person does not have my bank account details, the account they opened was sim only, to be paid by cheque/cash according to the contracts orange sent to me

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Thank you locutus, will try that.

 

I appreciate the orange too are a victim in this, the only reason i see them as being responsible for some of the blame is because when they ran the credit check, 'time at current address' was given incorrectly by a number of years, if they had checked that properly then they could have stopped the fraud before it began.

 

I could complain to the financial ombudsman about experian though couldn't i? I'll give them a ring today i think

 

Thanks for the advice people.

 

Orange would have simply ran the data that the fraudster gave to them electronically through to either Experian or Equifax to conduct a credit and security check against the data that they hold, I doubt they would have anyway of verifying the time at your current address out of their own resources, they'd be dependent on Experian or Equifax to highlight any discrepancies with the data or possible concerns.

 

I don't know about complaining to the FOS about Experian either, they aren't a bank or financial institution as far as I'm aware and Idon't believe they offer financial services.

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Just got a call from orange (finally) and was told the same, seems experian are to blame.

 

Guess i'll have to lodge a complaint with them.

 

Thanks for your help :)

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Being passed from pillar to post with this...

 

experian say "the decision as to whether to accept an application or not rests solely with the lender; in this case Orange. Neither Experian nor any other credit reference agency has any input in this process".

 

Orange said pretty much the opposite when executive office called me...

 

What can i do?

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I'm guessing you've already been here, if nto might be a good read

Welcome to IdentityTheft.org.uk


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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thanks, have read up on that:)

 

Amazing how easy it is to get credit with only a handful of details, some that aren't even 100% correct!

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If you feel that anything on your Experian CRF is adverse to the truth/incorrect/or should not be there-then they should be told they are equally responsible (and liable) for correcting.

 

Put a notice of correction on there while its sorted.

I suggest something like

"The subject disputes the accuracy of the entries/defaulted information,and is awaiting response from a complaint to the lender/data processor address it"

 

This costs nothing and is your right-although they may not like it.

 

Dont pussyfoot with these people.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Just got a call from orange (finally) and was told the same, seems experian are to blame.

 

Guess i'll have to lodge a complaint with them.

 

Thanks for your help :)

 

If you feel that anything on your Experian CRF is adverse to the truth/incorrect/or should not be there-then they should be told they are equally responsible (and liable) for correcting.

 

Put a notice of correction on there while its sorted.

I suggest something like

"The subject disputes the accuracy of the entries/defaulted information,and is awaiting response from a complaint to the lender/data processor address it"

 

This costs nothing and is your right-although they may not like it.

 

Dont pussyfoot with these people.

 

Thanks. I have already had experian take that credit check off my report, and have it in writing.

 

I just cannot believe that the credit was approved with incorrect details; if they had checked the details properly the application should never have succeeded, and I wouldn't had to have spent numerous hours emailing and telephoning orange and experian trying to sort this out, not to mention the stress of it.

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