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    • and more positive change From next year, mobile phone, paid television and broadband companies must inform customers of any price rises at the point of sale. The changes, ordered by Ofcom, will come into force on 17 January and mean that any mid-contract price rises must be given “in pounds and pence” and in a “clear and comprehensible” way.   Taken a change of government to do it after years of bluster about it eh?   Mobile phone companies banned from hiking prices mid-contract based on inflation WWW.INDEPENDENT.CO.UK The new year plan ensures providers are transparent on prices at the point of sale  
    • Could he/ his partner set up a new internet bank account?  In his name ? It depends which country, I imagine. Most UK banks want proof of address and ID, probably more. If your friend/partner can use the house address and provide bills that could help. You would need to look at various online banks and see what their requirements are. Or there are expat accounts but I haven't looked closely at how they work. Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage) I'd have thought the DWP would pay to a new account, as long as the person they're authorised to deal with asks them and provides details. The international pensions people in Newcastle are pretty helpful.
    • HB - he has certainly given me a challenge ! I set a plan in motion. A refinance plan that would have enabled me to take time to sell one asset and sort out another for him.   The bank account blockage has hindered the plan.  His partner seems to think I can do everything w/o paying anyone for anything.  I don't mind helping - but it's not normal to clear out 2 properties, organize storage or sale of possessions, get properties ready for sale/ rent - w/o being paid.  He has the money to pay for things and services - and for my help - but the blockage prevents that. If the refinance plan could still be actioned then at least I would have some time to sell one asset.  Could he/ his partner set up a new internet bank account?  In his name ? Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage)
    • It's a shame that your friend didn't take care of this while he had capacity and before he left the country, isn't it? He seems to have made your mission impossible. HB
    • HB - this form and process is as I remember it from handling relatives cases.  It's a timing thing.  Which has passed in terms of my friend
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MOT pass with broken spring

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There are a few issues here, but I'll try explain it all.


I recently purchased a 2003 Toyota Celica from a private seller. When viewing the car I said I was concerned that the MOT expired soon, so when I made an offer, I made it conditional on passing a new MOT.


The seller had this done last week, and I took possession of the car on Friday (23/07). Earlier this week, I noticed a knocking noise occasionally coming from the car when going over speedbumps and have now had the car checked out at the local garage.


The mechanic tells me that the near-side front spring is broken and rusting indicates that this happened some time ago.


A few more facts:

- The garage the MOT was done at, is owned by a mate of the seller

- Eibach Pro lowered springs were put on the car only 6 months ago (according to the seller)


If anyone is able to advise as to whether I have any recourse against:

a) the seller

b) the MOT garage


And what would be the best way to go about this?

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Not sure about recourse, but changing springs is a dead easy job.


Changed mine a few weeks back - cost £30 all in.


Unfortunately, the Eibach Pro spring will cost about £200 with labour. Apart from that, I'm concerned that the MOT was just never done and his mate just signed a certificate without testing the car. If that were the case, there could be lots more wrong with the car.

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You have 28 days to report to VOSA that you think the car shouldn't have passed the MOT - if they think you have due cause, they will arrange for one of their own testers to retest thecar - only downside is that you have to pay for the retest

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The other downside is that, as I understand it, VOSA will only retest the car if it has not been removed from the testing premesis.


This is the major problem with vehicle testing in the UK. If it was done like commercial vehicles are then this sort of issue would not occur.


However the good news is that the dealer is responsible for putting right the defect So go back and insist under SOGA that they do. Alternatively, get an independant test done yourself and take the fails back to the dealer and tell them to suck on that, what are they going to do about it.

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No that's not correct - you have 28 days on mechanical defects and 3 months on corrosion defects after the test has takem place and obviously you are going to have used the vehiicle in that time - cost of a retest is cheaper than an independent inspection, and don't forget this is a private sale so no SOGA

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Two observations, it is impossible to test a car without it being present, as the new MoT tracking system needs to check parameters like emissions and rolling road tests that are logged as part of the test to the testers ID. Springs require a visual check, and could have been missed, but I've seen rust appear within 48 hours, so I really doubt you could with this.


If you've taken the MoT as an alternative to your own visual inspection, you've got nobody to blame but the obvious one! I doubt VOSA will pursue this, only note it.

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