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    • can you get some phots of the roof and eaves ect without trespassing on his property? insurers will have to amke good if it is your neighbours property that is causing the problem but i would ask a surveyor to have a look first so you know what to say from the outset to get the best outcome. Your local council also has powers to order them to take action but as they wont engage it may well take the 3 years you ahve given yourslef for the house move
    • you have been stiched up  but you really should have walked away from this well beofre reading the paperwork, let alone signing it.   However, the incentive is part of the contract, same as being given a free gift as part of a sale doesnt mean the retailer caqn give you somehting that is broken and not make good just because it was "free". so, back to the incentive and the terms you signed. Chances are the terms make the contract voidanyway but we wont knwo that until we see it. give us a good idea of what this is all about and you may well find a couple of people will give you the advice you need.
    • I have given them independent reports from two roofers that say they are beyond salvageable due to the upward curl on most of them along with a few cracked.    I have given them 3 quotes for removal (I was / am happy to pay for the reroof, but was based on it being slate as I could have taken it down myself.)    They have been out and taken photos themselves of the current roof along with pictures I sent in when we first found out it was asbestos after that was done was when they offered the £200 and they wouldn't comment any further on the matter.    They have asked me to have it tested officially opposed to an visual inspection but each time I ask them will they cover costs if it does come back as asbestos they ignore the question, three times I have asked.    It was 3 years ago but I first raised the complaint at the start of this year.    The age of the roof in question dates back to the 1920s when the house was built, the main building had its original bare Welsh slate roof with limestone mortar. 
    • Agree, you need to start a formal complaint and keep it in writing but also make it clear what you expect as an outcome. An apology and some commitment to better staff traing regarding general customer services but specifically handling of medical emergencies would be in order. They have a responsibility for the health and safety of all peopel on the premises and it does look like this point was sorely missed by the manager. i would also expect them to write off the cost of the ruined meal as well, you didnt paln in advance to ahve one of your party leave in an ambulance so their actions are pretty shoddy
    • so ask for a quote for their removal. you say due to the state of the tiles but give no indication as to what that is. You do need to have something specific to wave at them to get any movement and at the moment you dont. For all they know you could be telling lies just to get a few quid to go travelling with. so get proof of asbestos and a quote for removal if the roof is too far goen for repair. Pictures to show what they shopuldnt have missed will also bolster your case. I also note that it was 3 years ago so you have enjoyed the benefit of the roof for that time regardless of what it was made of. An estimate of the age of the roof will also be needed as that will help determine whether they should ahve been looking for such materials in their survey.
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
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      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
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Another Atos Mess

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My appointment was originally booked for right now. On the 21st I rang up to ask if i could postpone it till september. Was told that they could only book up to a fortnight hence and that otherwise the file gets sent back to the dwp (where the claim gets suspended).

I was given a new appointment of the 6/8 despite not asking for it by a rather rude operator. I then complained to a supervisor and the original appointment was reinstated (i have the letter confirming that).

I then ring on Monday (26/7) to ask if i could come in that day as it would be easier for me financially and to get it over with as all the waiting is stressing me out.

I subsequently learn the appointment has been withdrawn because i said i wasn't going to be around till september. I explained that i didn't want that to happen because i was told that if i wasn't going to be available till september the claim would return to the DWP (where the claim gets suspended). They assured me that my benefits wouldn't be affected and that not to worry i would be contaced for a new appointment in september.

Dubious I rung back ten mins later and got confirmation of exactly this, almost verbatim from another operator who even went and spoke to her manager (apparently) to confirm this.

Still dubious I ring the DWP today to check the status of my ESA claim only to find it's been suspended since monday pending a medical assessment. THis is in direct contradiction to what ATOS promised me - not only that I specifically told them not to cancel the appointment for today (the original appointment) if i couldn't change to September.

I'm now waiting for the ESA processing people (once again) to call me back to discuss this mess. I've spoken to ATOS and a line manager who refused to accept any responsibility for his staff causing a problem other than there being a misunderstanding, despite there being some evidence (the recorded phone conversations notwithstanding) to corroborate my story (why would they make an appointment for the 6/8 and subsequently reinstatet the original one if i had cancelled it till september) to the contrary. Of course ATOS' staff are highly trained and professional. Not only that he said they couldn't book appointment for more than 4 weeks hence, not 2 weeks. I raised that point but unsurprisingly no resolution.

What a joke. I can only hope this mess gets resolved by tuesday which is when my next ESA payment would be issued. Now I have to go through the whole process of waiting for my medical all over again where it would be over by now. Disgusting.

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Hi Wishface,

Talk to this guy about this farce. its a start. you are not having much luck with that shower keep your chin up.


My advice is based on my opinion and my experience. It is not to be taken as legal advice as I am not legally qualified

If my advice has been helpful, please take a moment to click on the scales

on the bottom left hand side of my profile :p

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I'm too busy trying to write two complaints: one to ATOS and one to the dwp decision makers to get them to unsuspend my esa - this alone could potentially take weeks (the last piece of correspondence i sent them, a medical note, apparently never arrived).


i'm just thankful this isn't more serious as it is for some.


really i can only go by what these people tell me and when two members of staff corroborate the same emphatic piece of information what else can i do.


The government have got to put a stop to this.

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rang Atos today to see if they have addressed my complaint, sent by email. They said they were going to 'action' it friday afternoon. This translates as send me a letter telling me it's going to take 20 working days (ie a month) to resolve. That's 20 days potentially (ie unless the DWP take charge) where I have no income and have to subsist on the £150 i have in the bank. After that...


The DWP are not much better. I have written a letter which, if it's anything like my last sick note, may well never arrive. The only point of contact for ESA claimants is their hopeless and jobsworthian switchboard that are no help at all. I'm supposed to be getting a callback from their processing team, but that was 48 hours from Thursday noon. Whether they will reinstate it or even contact Atos to verify what the F'k is happening is another matter entirely.


Yet another Atos shambles. They have created this mess and not surprisingly they refuse to take responsibility for it hiding behind rules and regulation (of their own making) refusing to expedite matters in any way. My next benefit payment would go out tomorrow, but that's not likley.

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