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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Train Evasion Fares...


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Let me start by saying I used to get weekly passes all the time on the train, but my trains continuously got cancelled meaning I had to pay for cabs to get to work which was working out very expensive!

 

I decided to walk to work and back (a total of 10 miles) because I couldn't afford it. Today, I woke up late and had to run for the train with no money or ticket (I would've grabbed money but I assumed it was in my purse already).

 

I got stopped by ticket inspectors who asked me to pay the fine. I explained that my work was round the corner which I could get the £20 from (as it is pay day). They refused and said I may be taken to court.

 

What gets me is that I paid so much for tickets yet never complained when my train got cancelled costing me lots of money. Is there anyway of using this to my advantage?

 

I'm scared of going to court as I'm a massive wimp with getting into trouble (not a regular occurance for me) and I don't have a lot of money.

 

Anyone know what kind of fines I'm looking at paying?

I gave all correct details.

I will add though, as I was humilliated and intimated by two blokes standing round me (I'm only little) in front of everyone, I lied and said I had a weekly pass that I couldn't find. When we got off at the station (again in front of everyone) I said that I believe it had run out anyway so would basically like to be classed as dodging fares rather than going through a big process with it.

 

And before anyone starts digging at me, yes I know I shouldn't have travelled without a ticket but I did not run to the station with the intention of not paying. In a rush I forgot to check my purse before hand as I try not to carry money around with me.

 

Forgot to add that it was South Eastern National Rail Services.

Edited by Skeeba
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Let me start by saying I used to get weekly passes all the time on the train, but my trains continuously got cancelled meaning I had to pay for cabs to get to work which was working out very expensive!

 

I decided to walk to work and back (a total of 10 miles) because I couldn't afford it. Today, I woke up late and had to run for the train with no money or ticket (I would've grabbed money but I assumed it was in my purse already).

 

I got stopped by ticket inspectors who asked me to pay the fine. I explained that my work was round the corner which I could get the £20 from (as it is pay day). They refused and said I may be taken to court.

 

What gets me is that I paid so much for tickets yet never complained when my train got cancelled costing me lots of money. Is there anyway of using this to my advantage?

 

I'm scared of going to court as I'm a massive wimp with getting into trouble (not a regular occurance for me) and I don't have a lot of money.

 

Anyone know what kind of fines I'm looking at paying?

I gave all correct details.

I will add though, as I was humilliated and intimated by two blokes standing round me (I'm only little) in front of everyone, I lied and said I had a weekly pass that I couldn't find. When we got off at the station (again in front of everyone) I said that I believe it had run out anyway so would basically like to be classed as dodging fares rather than going through a big process with it.

 

And before anyone starts digging at me, yes I know I shouldn't have travelled without a ticket but I did not run to the station with the intention of not paying. In a rush I forgot to check my purse before hand as I try not to carry money around with me.

 

Forgot to add that it was South Eastern National Rail Services.

 

I understand that you already realise how silly this was however, I have to say that you really haven't helped yourself by trying to convince the inspectors that you had a ticket that you had left at home.

 

For the TOC, they might well accept that you didn't run to the station intending to avoid a fare, but it will be recognised that intent can occur at any time. The moment you were untruthful about holding a weekly pass that will have changed.

 

Now, let's try to be more optimistic. I assume this is a first 'offence' and therefore it is definitely worth trying to mitigate the matter as soon as you receive a letter from the TOC.

 

Once you receive their letter (it could take 4 weeks or more) reply in writing immediately.

 

If you accept that you were in the wrong, say so. Apologise for an 'uncharacteristic and regretted lapse of attention' when you left home very late and thought that you had means of payment with you, but only realised when boarding the train that this was not the case. Stress that you needed to be at work on time and that because of your own poor time management had arrived late for the train and had dashed on without stopping to get a ticket. Ask if the company will allow you to pay the fare and any reasonable administration costs that they have incurred in order to settle the case without troubling the Courts and give a written undertaking not to repeat the offence.

 

They do not have to agree, but I suggest it is the best option to avoid a likely conviction given your posting.

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Hello, thank you for your reply it is much appreciated.

 

I do wish I hadn't lied I just didn't want to embarass myself on the train infront of other people, and with two pretty big guys standing over me asking me for money - I was quite intimidated.

 

This has not happened to me before which they will be aware of so I'm hoping if I pretty much grovel and apologise for my stupidity that they will let me off with a small fine of around £30 maximum.

 

I have spoken to some friends of mine who have been in the same position, received a small fine which they never paid and got away with. So at least if I pay my fine as soon as possible that will be the end of that. I don't mind paying the fine, you should pay to travel and I'm no exception.

 

Just wondering though, for people that do not pay their fines, surely that goes on their records and they are just not aware of it?

 

Thanks,

Skeeba

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Hello, thank you for your reply it is much appreciated.

 

I do wish I hadn't lied I just didn't want to embarass myself on the train infront of other people, and with two pretty big guys standing over me asking me for money - I was quite intimidated.

 

This has not happened to me before which they will be aware of so I'm hoping if I pretty much grovel and apologise for my stupidity that they will let me off with a small fine of around £30 maximum.

 

I have spoken to some friends of mine who have been in the same position, received a small fine which they never paid and got away with. So at least if I pay my fine as soon as possible that will be the end of that. I don't mind paying the fine, you should pay to travel and I'm no exception.

 

Just wondering though, for people that do not pay their fines, surely that goes on their records and they are just not aware of it?

 

Thanks,

Skeeba

 

If by fines you mean fines imposed by the Courts, yes, that will remain on record and the Court will pass it on to Bailiffs who will add their fees. Non payment of court fines can end up with imprisonment.

 

If you are referring to unpaid penalty fares, that remains on record too. If detected again, a further penalty option will not usually be given and this will end up in prosecution with the rail company able to cite evidence of a previous written warning in the form of the unpaid penalty fare.

 

If you mean people who have appealed and been given an opportunity to settle for a small penalty (ie; £30) and then not paid, that is particularly silly in my view. The company have their confirmed details and if it is still less than 6 months since the incident, they can expect a Summons anytime soon.

 

Hope that helps

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