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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car towed away from my personal car park.


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I live in a private housing association and have a private car park for which i had to pay an additional £5000. On top of that i had to buy a resident's permit which is valid for a year. I have been parking in the same parking space for almost 5 years. Today my car was towed away as the resident's permit which was displayed on the bottom of windscreen, on the dashboard. They told me that the permit is not displayed properly, hence towed away. I had to pay £250. Is there a way i can appeal against this? I have also observed that on the permit which was issued by the same car parking enforcement company, does not have my car registration number printed correctly? can this issue be raised? Please advise?

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Hi and welcome to CAG.

 

My first question is hwo towed your car and are they licenced? If not then it is a police matter as your car was 'taken without the owner's consent'.

Second question is; are there any signs displayed? Again if not, it's a police matter. My third question is who employs the parking enforcement company and who do you buy the permit from? If it's from the company themselves then they could be in breach of contract.

 

In any event, I wouldn't of paid them £250 if you have already paid £5000 for the space AND had to purchase a permit. Something wrong there in the first place!

 

I would write to the company which you paid the money to and demand they refund you your money or you will commence legal proceedings.

But do clarify the point I have raised which may help in advising you further.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice useful.

 

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Look up "the right to peaceful enjoyment". You will end up suing the towing company and the managing agents if they don't cough up of their own volition - and they probably won't as its a money making exercise.

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Hi and welcome to CAG.

 

My first question is hwo towed your car and are they licenced? If not then it is a police matter as your car was 'taken without the owner's consent'.

Second question is; are there any signs displayed? Again if not, it's a police matter. My third question is who employs the parking enforcement company and who do you buy the permit from? If it's from the company themselves then they could be in breach of contract.

 

In any event, I wouldn't of paid them £250 if you have already paid £5000 for the space AND had to purchase a permit. Something wrong there in the first place!

 

I would write to the company which you paid the money to and demand they refund you your money or you will commence legal proceedings.

But do clarify the point I have raised which may help in advising you further.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my scales at the bottom of my profile window on the left if you found my advice useful.

 

Thanks for your advice. Yes, it is a registered company and have a proper website. They are sub-contracted by th housing association to enforce visitors parking in owners designated parking bays as that used to be abig problem. So the association decided to get this company involved. They have the signs displayed every where.

 

 

We were informed that £5000 was only paid for the land and it does not cover parking on that space. I know it sounds abit weird but that's what they told the residents.

 

The only problem is that they could only see 75% of the permit and the rest of it was in the area where the dashboard and windscreen join. They told me that this is classified as not being displayed properly and hence is in breach of the policy.

 

I am writing a letter to appeal but it sounds that they can exploit on this angle, though they know that i own the parking spaceand have been parking there for some time. I am really gutted at paying £250. :-(

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Look up "the right to peaceful enjoyment". You will end up suing the towing company and the managing agents if they don't cough up of their own volition - and they probably won't as its a money making exercise.

Thanks for the adice Lamma1

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Now you are starting to see the problems when these clamping firms are employed. The only way they make any money is by finding some kind of "violation", so they look very, very hard to make certain that they find something. If you had the permit permanently etched into the windscreen they would still find something wrong with it :rolleyes:

 

Get together with your neighbours and get rid of them, or you'll have plenty more of this in the future :(

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You paid 5k for your own piece of land that fits a car ? thats a parking space ! or anything else you want it to be subject to any weird conditions in the document. as the above we need to know what the paperwork says - verbatim.

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