Jump to content


  • Tweets

  • Posts

    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
    • Less than 1% of Japan's top companies are led by women despite years of efforts to address the issue.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Using chargeback for flights?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5010 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everybody at CAG.

 

I booked flights (for September) a month/ 6 weeks ago through on the beach. Checked them several days ago and was unsure who the flights were with. After ringing them they confirmed Gold trial.

 

Now I understand flights only may not be ATOL protected so have rang my credit card company which is Nationwide. I now have a form to fill in and need to provide evidence of sale (receipt) and a liquidation document. I have looked on GT's website and there are several PDF's but I am not sure which one to use?!

 

Should I include a covering letter to outline other details of the sale?

 

Thanks for your time,

 

Chris

 

MODS: This has also been posted in another section. Please remove if this breaks CAG rules.

Link to post
Share on other sites

You don't say what amount, and what card.

 

If flights only, there's no ATOL fund to call on, but who took the money, Goldtrail or On The Beach?

 

If the latter, they may be deemed a processor/intermediary and as they are not in liquidation, you may be referred to them.

 

If a Credit Card, you have Section 75 protection for amounts over £100 if you paid directly. If a Debit Card, you may be stuffed UNLESS it is Visa, which has a seperate customer satisfaction protection plan.

Link to post
Share on other sites

£400 - flights to Turkey and back for me and my girlfriend. Nationwide credit card (visa).

 

Paid through onthebeach so I am guessing they act as the 'middle man'

 

Thanks for your previous replies. Chris

Link to post
Share on other sites

Thanks again Buzby.

 

Would I need this refusal in writing? My only concern is the letter from nationwide needs returning within 2 weeks. What do I do if they agree minus administration fees ect?

 

Just checked the actual transaction and it was made on the 30th of May which is about 8 weeks ago. The payment was also taken in 2 transactions of £361 and £51.

 

Thanks Chris

Link to post
Share on other sites

Do it by email to speed things up. Admin fees should not be an issue, you are seeking repayment not because you changed your mind, but because of their suppliers inabilioty to perform.

 

So remember, a s75 claim only works on a single transaction, they cannot be aggregated - so only the £351 is valid.

Link to post
Share on other sites

Something along the lines of:

 

Onthebeach Refrence: xxx

 

 

I am requesting a full refund for flights I booked on (date) due to the liquidation of Gold Trail.

 

Any other info needed?

 

Chris

Link to post
Share on other sites

Heck yes.

 

"The following undernoted transactions were debited by your company in respect of flights to be provided by GoldTrail (List flights/names)

 

Date of Card Debit - Reference - Description - Amount

ditto

 

The total amount I require in refund is £XXX.XX. I look forward to receiving this within 28 days by way of a credit to the same card provided for payment. ""

 

Then wait!

Link to post
Share on other sites

bit concerned about this:

 

Where customers use a credit card to buy airline or other travel tickets from a travel agent, they cannot normally claim against the travel agent if the airline delays or cancels the flight. This is because the travel agent contracted to supply the ticket, not the flight. So the customer would not have a claim under section 75 either.

Link to post
Share on other sites

Correct. This issue is based on the agent not providing the service as required by the customer. You need OTB to refuse you to allow the Visa assurance scheme to kick in. You'll not be alone in this, hence the delay!

Link to post
Share on other sites

Thanks again.

 

Do I wait on replying to the bank? Currently at the 2 week limit by the banks dated letter although I have only had it for 1 week.

 

On the beach has also removed my account so no longer able to log in. Shall I ring them?

 

Chris

Link to post
Share on other sites

Just off the phone to 'OTB' and this is what they say.

 

Flights only through them is protected via ATOL.

 

If I try to go through my credit card and they pull the money back from OTB, OTB will charge me or pass the bill on to me - or something along those lines... They were reluctant to give me a confirmation of no refund as she told me to go through ATOL.

 

What happens now?

 

Chris

Link to post
Share on other sites

They're talking nonsense. ATOL only bond holidays (flights and accommodation). Shame you didn't get it in writing. Do a chargeback if you can. Sure they can pass a bill on to you - but for a service you never recieved? That's clever, I doubt they'll succeed if they try that in court!

Link to post
Share on other sites

The lady on the phone put me on hold and asked an advisor who was "sorting all these GoldTrail problems out, so he should know!" :rolleyes: lol.

 

I will get this off to nationwide and let you know of the outcome.

 

You have been a great help Buzby.

 

Chris

Link to post
Share on other sites

Just filling out my forms to the bank...

 

Is the merchant 'On the beach'?

 

Do I include a copy of the email I sent OTB requesting a refund? I can pen in that I have had no reply - near enough a refusal?

 

Chris

Link to post
Share on other sites

There are two scenarios, in that (a) they are wilfully misleading customers as they don't want to be left with the debt as they own. (b) They're making it up as they haven't a clue.

 

I'm with (b) because saying flights only are bonded by ATOL is so wrong it isn't even funny.

 

Keep us posted!

Link to post
Share on other sites

Just received an email:

 

Good Afternoon

Many thanks for your email.

As you flights were covered through the Atol scheme your refund will be provided by the Civil Aviation Authority (CAA). Further details of this process can be found on our website. We are not liable to refund the costs of your original flights.

If you have any other queries please do not hesitate to contact us.

Regards

Amber

 

Should I reply putting them right and telling them how I shall be proceding or just wait on the bank? Posted my chargeback paper work today.

 

Chris

Link to post
Share on other sites

Hi Buzby. I can't seem to find the right part to copy from: http://www.caa.co.uk/default.aspx?catid=1080&pagetype=70

 

Reading through it all there seems to be no section that specificly says 'flights only are not covered'. It also quotes flights only will be covered if your flight company is ATOL protected and you had confirmation of this. I paid an extra £1.75pp for 'Total Finantial Protection' what ever this is?

 

Very confused, chris

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...