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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ive bought a car which didnt get me home. Whats the best way to proceed?

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I bought a car from a dealer who advertised in the local paper. I found he was trading off the forecourt of a small garage but did not work at the garage. Driving the car home the clutch began slipping and the car would hardly move. Crawled to a mechanic I know who inspected the car, he changed the clutch cable which was completely shot, he told me the clutch needed replacing and the bracket to which the clutch cable attached on the pedal box was broken.


I contacted the seller who told me he would undertake the repairs. I towed the car back to the garage and left it for repair. I phoned the 'dealer' a few days later, he told me he had repaired the pedal box and had had the clutch inspected, and there was nothing wrong with it.


I collected the car from his yard (basically, a farmyard full of cars - not the premises where I had bought the car), as I drove home the car seemed okay at first but by the time I reached home it clearly wasnt okay.


The clutch pedal has a lot of slack and only disengages at the bottom of its travel and it's becoming difficult to put the car into reverse. The problem clearly hasnt been fixed. And there are several other smaller faults with the car, such as dodgy wheel bearing and temperature gauge not working.


I bought the car with cash and a handshake and he gave me the V5 Doc (signed by the previous keeper) and a valid MOT Certificate. I didnt get a receipt.


Whats the situation? What should I do? Im desperate, please help.

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Hi and welcome to CAG.


Ask the seller to replace the clutch as you have been advised that is the problem. Also you want the other faults rectifying. If he has an issue with that, inform him that you will reject the car under the SOGA and ask for your money back. Repeat the request in writing and send by recorded post and keep a copy. Let us know how you get on as we may have to advise you to write a formal rejection letter.



Please Note


The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.


I would always urge to seek professional advice for clarification prior to taking any action.


Please click my scales at the bottom of my profile window on the left if you found my advice useful.


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