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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ORANGE mobile phone contract

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Last year i was with orange, i then cancelled when my 18 month contract was up. First off i sent an email, then actually rang them in january.


I kept recieving bills, i then rang again and cancelled in march time i think, and spoke to a women who said dont worry about it, write a letter to them and it will get sorted.


I rang a day after enquiring about this bill as i recieved a letter from a debt recovery, they told me i needed to cancel, so for a third time i had to cancel.


The phone is now cancelled, I never got a response from the letter, and emailed them again, i got a call back, but they hung up on me, i rang the number back and it was an auto messege saying no action is required from me and they will call me back, which the didnt.


i then sent an email, no response.


I have just rang up, and explained. i was then put onto someone else, and explained again. she said the bills are from april may and june. so i said she isnt listening as i cancelled in january. Im being told i didnt and they have no records of it, typical!


so i started to explain myself, before be rudely outspoken, i asked her she needs to let me talk, she proceeded to talk over me and wouldnt let me talk, eventually she put me on hold and would not speak to me again.


I have now got a bill of £88 i think, there unwilling to settle it, and i have now reported them to CISAS


I am very worried that this is damaging my credit score, and that a debt recovery will tunr up one day just because they didnt cancel my contract, there telling me they have no record of me doing this in january and that i only enquired via email. not true!


who else can i report this matter to? any help appreciated. thanks.

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You've done all you can. Orange are no better (or worse) than any other in processing cancellations, but ANY cancellations should be done in writing and sent by post (Recorded Delivery). The delivery recipt acts as your confirmation, so any subsequent dispute can be short-stopped by referring them to the tracking number.

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no i emailed enquiring, no reply so i rang them to cancel, which i was told was sorted, untill a couple months later i got a bill for £52, then a debt recovery letter, so i rang, and then they told me it was actually £83.

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Guest Orange Response

Hi varley16

I was sorry to read about your recent experiences and may be able to help. If you can drop me a mail to [email protected], I'll look into this for you. So I can pick up your mail quickly, please add ‘Darren Orange Response' in the first line.


Please also include the reference ORT1007 and your username from this site, as without them, I will not be able to pick the case up.


Hope this helps



Orange Response Team

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thanks darran for this reply, i really appreciate this.


I could not believe how unproffesional the phone call on the 28th july was handeled, i was told the bill i have is because of april may and june. i first cancelled in january when the 18 month contratc was up, i first emailed had no response so i rang to cancel, for what ever reason orange do not have a record of this. i also need to make orange aware that the phone has not been used since january, i would pay the bill if i carried on using it, but i havent.


As im getting letters from northern debt recovery, i am very worried, firstly i have plans to get a second mortgage, and this could seriously stop that from happening, and do not want people turning up to recover the debt.


I would consider coming back to orange in the future, but not at the moment with the way this situation has been handeled.


Thanks again for replying, and i hope your the person who can really help me, and not just demand the money.

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Afraid you are not alone.:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Guest Orange Response

Hi varley16


I'm afraid I havn't recieved any email from you. Could you please resend your email to the address above, including the reference number quoted.





Orange Response Team

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Email is fickle. They can claim they have no knowledge and you're effectively stuffed. (In much the same way a telephone confrontation is never noted on your file).


When sending email, it is always advisabe to CC in a friend or associate so that an affadavit from them can be obtained if necessary saying that the email was sent - whilst this does not necessary prove deliver to the main recipient, it does prove sending of the email. You could also send a request to the company under the Data Protection rules and request all information about, to and from you and you may find your emails miraculously appear.

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Rerhaps. but the probity value (and expense) of doing what you suggest can be easily avoided by simply sending a letter. It is deemed to have arrived 2 days later. Getting a Recorded Delivery slip gives additional profile and confirmation of delivery, providing a slam dunk should the matter go to court.

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ok just a quick update, this has now been resolved, i no longer have to pay this bill. and all thanks for darren for getting in contact with me on these forums.


Darren, i replied to the email i recieved today, dont know if you will recieve it, but i really appreciate your response, and sorting this out, i will now consider going back with orange in the future, thank you very much.

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