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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is it easy to reclaim postage for late SD postage?


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Hi All

 

I sold an item on Ebay that the buyer required urgently and asked me to send Special delivery before 1pm, which he paid for. The item should have been with him yesterday but never turned up. I phoned RM and they admitted that they had "misplaced" the parcel but assured me that they would find it and it would definately be delivered today before 1pm. I have contacted the seller and asked him if he has received it and he says he hasn't as yet. He is very annoyed and wants his postage costs refunded, which is understandable, however he also wants compensating from me his inconvenience. In these circumstances what can I claim from RM and how do I go about it?

Cheers

 

*Edit* Have just had an email! The item has arrived with the buyer, but he still wants postage refunding and compo.

Edited by timpo1981
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I would dearly love to sillygirl, but he would then probably give me negative feedback which would lead to paypoo restricting my account and holding all my future payments!! All in the name of buyer satisfaction!!!

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RM would refund your postage as it was not delivered on time. You could send the person the postage element, but you would not get any compo from the RM

 

That person is being unreasonable tbh - A refund of the postage should be acceptable to them.

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Special Delivery™ guarantees delivery by 9.00 am next working day to most* of the UK. This includes Northern Ireland and Jersey. Our delivery guarantee does not cover certain places, such as the Isle of Wight, Isle of Man and some remote parts of Scotland. The following tables detail the postcodes where we cannot confirm your item will arrive by 9.00am the next working day.

 

*We’ll refund your money if we are unable to deliver before 9.00am the next working day. This guarantee does not apply if we are unable to find someone to sign for the delivery, and have to leave a “We're holding an item of mail for you” card.

 

http://www.royalmail.com/portal/rm/content1?catId=400025&mediaId=22700552#13300213

 

When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500.

 

You can claim compensation for late delivery in writing within 14 days of posting. Remember to include your proof of purchase receipt.

 

You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt.

 

http://www.royalmail.com/portal/rm/content3;jsessionid=0KXKK2QXABXWYFB2IGDENZQUHRAYUQ2K?mediaId=22700545&catId=400025

 

I am not too sure of the process for claiming, but have a read of this.

 

http://www.royalmail.com/portal/rm/content1?mediaId=22700547&catId=400025

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