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Karmak

3G mobile broadband- issue with cancellation charges

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Hi there! First time posting on here, I hope some of you can help.

 

I took out a 24-month contract on a mobile broadband dongle with 3G which finished in October 2009. At that time it was the only mobile broadband option I could find. However, it didn't work very well despite them constantly telling me I was in a 'turbo' area. After about 6 months it got worse and phonecalls to them were of little help.

 

My neighbours then installed wifi and I paid for half in return for the code for the remainder of that year. The dongle from 3 just lay at the back of a shelf for the remainder of the contract, except one time when I used it on a train journey (to no avail- still hopeless). so 18 months thereabouts of no use, except on one occasion.

 

In May 2009 I called 3 to try and cancel, even though the 24 months weren't up. They said I would have to call back in October to do this.

Getting fed up with being on hold when I called, I cancelled the direct debitlink3.gif with my bank as the 24 months had expired.

 

Thinking it was all done and dusted, I then start to get calls in January this year saying I owed them £92! They had not cancelled it even though the contract had expired and the DD was cancelled at the bank. I put forward my case-

1. I honoured the 24 month contract despite the dongle not working for the majority of that time

2. during that period, the cost had gone down to around £7.99 a month while I had paid £15.99 a month, and had been happy to do so as it was the contract I had entered

3. they have records showing both that the dongle was barely used and that I had requested cancellation in the past.

 

They claimed to be unable to see previous calls I had made regarding issues further back to try and resolve the functioning of the dongle as their records did not go back that far.

 

As it turns out, my DD cancellation had been a little hasty and I had cancelled it before the Oct payment was taken. They also said that although the contract expired in Oct, I would have needed to pay for Oct in Nov, so 2 payments out of the 24 were not taken. I offered to pay for these there and then on the phone (total, approx £32), but they refused, saying it was either full payment or nothing.

 

I'm not at all happy about paying for a service that I did not receive, and for which they have records to prove the same. As far as I can see I honoured the 24 months of the contract, except the last 2 months- due to oversight- yet offered to pay these.I am still happy to pay for the last 2 months out of the 24, but not the remaining £60 of that.

 

I'm not happy about this issue and now its showing on my credit reportlink3.gif.

 

What can I do?

 

Thanks in advance to anyone who can help.

 

Karmak.

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