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    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

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Just received my annual renewal notice................

 

I have been a member since 1995. I have a joint member poilcy this includes roadside and recovery, at home personal based. This years quote is £205.75:eek: but as i'm an "arrival member" I benefit from a 15% discount which makes this years premium £165.75.

 

I have never really paid attention to these reminders but as time are pretty hard at the moment I actually read this one.

 

I have got a quote online with the same benefits and they have come back with a quote of £107.63.:???: (they do quote an online discount) however the full price is still cheaper than my quote prior to any discounts.

 

I am going to see if I can get this lowered.

 

Will let you know the outcome.

 

 

ps I suppose it like car insurance renewal, as I have been a customer for so long they charge me as much as they can in the hope i will just accept it..................well not any more:D

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This annoys me with AA recovery. I have been with them for donkey's years and yet every year it goes up for me whilst new members seem to get a great deal.

 

I suppose the only thing is the leave and then go back again as a new member!

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I'm not due for a renewal until november time, but I will certainly do that. I have become quite good at querying things and asking for reductions. Sometimes it works, sometimes not, but in times of no money every little helps!

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  • 2 weeks later...

I get all the above via Green Flag ofr £109 without logging into the Internet however their call centre is now in Asia and they have a very poor command of English so it cna be very frustrating when you break down try to tell them where you are broken down. Luckily I have only had to use them twice in the last 7 years.

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Hold on Little misshappy, you are happy they reduced it by £40? That still works out more expensive than the quote you had online!!!

 

My AA renewal came in at £200 (just over). I added my partner on and negotiated it down to £98, there is plenty of competition out there ;)

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There is one not inconsiderable difference between RAC and AA. If you breakdown miles from home and just want to be taken home, RAC will send a low loader and take you and the car - irrespective of disatnce. AA will do their magic 'Relay' service, which isn't called RELAY for nothing. In a nutshell, they will dump you somewhere, often motorway services, on your own with a broken down car for hours. I have had this on 3 occasions and will never go back to AA because of it.

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There is one not inconsiderable difference between RAC and AA. In a nutshell, they will dump you somewhere, often motorway services, on your own with a broken down car for hours. I have had this on 3 occasions and will never go back to AA because of it.

 

I concur with that.

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