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    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
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    • One hope in this growing mess is that local authorities, mainly in the north west so far, like Liverpool, are developing their own systems to test and trace, filling in the gaps of what Serco et al are missing.   But they're doing it with precious little in the way of funding. In the meantime it looks as if Serco [I think it's them] will be given more hundreds of millions on top of the £100 million that hasn't been effective so far in a couple of weeks. Given that the PM has swanned off to Scotland for a couple of weeks this isn't looking good.
    • i've known 10yrs of DD's to be refunded. the company must prove a valid contract for the period. no proof the DD's all get refunded   dx  
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Blue Crystal

Noisy Neighbours, Dampness & Mold

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The landlords ( 2 partners ) omitted information about very noisy neighbours. My flat is a semi-basement. It is in underground on the side of the street but has access to a bent garden on the opposite side. On the first floor, right on the top of my flat there is a framing shop with a very noisy owner who drags heavy equipment and material and hammers its frames. As if it was not enough, the next shop, in the left side, is a butcher one. Its workers keep chopping bony meat with continuous noisy blows.


The flat does not have proper insulation against damp and as result the wooden floor is distorted ( due the expansion that damp causes in wood ) and form a huge bump in the middle that encompasses the entire extension of the living room. When I visited the flat in the first time before deciding to rent it, the bump was covered by a big removable carpet so I could not notice it. By the way, later on, I found out that the carpet had an unbearable smell of mold ( I had to remove it [ because I could not sleep in the night ], folded it and stored it in the small hall that access my flat. I also found out that most of the kitchen shelves have strong smell of mold as well so I cannot use most of them because it would spoil my food and cutlery.


I also found out that the landlords painted over the toilet walls to hide the mold but it showed up just few weeks after I moved in the flat. Mold was also found in the wall behind the bed and close to the floor. The internal dampness worsens each time it runs outside. A further indication that there is not proper insulation against dampness is that frequently I find snails wandering inside my toilet ( which is deep inside my flat and far away from the garden ) ! The only explanation for them is that there must be some channel or pipe underneath the floor that goes from the garden to the toilet which is either broken, has a gap or is plain open.


Since a have ulcerative colitis which bleeds frequently, my sleeping gets interrupted in the middle because I have to go to the toilet and then I take about one to four hour to sleep again. As result, frequently, I need to complement my sleeping up to midday. Due to unbearable noise of the neighbors it is impossible to do so which seriously worsen my health condition.


In short, I am in a living hell !!!


I would like to know if such awful living conditions allow me to terminate the rent agreement before its term.


Thank you in advance.

Edited by Blue Crystal

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Gosh, is this question so difficult ?

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Did you really rent a property below a shop that makes frames and didn't think there would be any noise?


Shops and businesses can be very noisy during the day and anyone that needs to sleep during the day should not rent a property above, below or beside them. From what you have posted this sounds like regular noise that occurs from these businesses and so would not be seen as nuisance noise. This is not a reason for you to terminate your tenancy early.


Here is a link that gives advice about repairs in private lets. There is plenty of info on what you should do if your landlord does not want to carry out repairs and disrepair.


Shelter England - Repairs in private lets

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just be careful not to disturb any black spores you know the ones that go all furry,as these spores are very very dangerous when released into the air and the damage to your imune system is serious, if you start feeling lethargic and listless tiredness and miserable, go see a doctor and explain you think it may be a result of these spores also you need to ask the council to send the enviromental health to come and inspect your apartment, i do not mean to scaremonger you but this black mold is dangerous ,


so see the council rent officer and they can then make moves in getting the landlord to put things right






Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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