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I left EON in September 2008 and the last wrtten information I had from them indicated that the account was in credit. I don't think i ever received a final bill at that point.

 

It appears in March this year they found that they had incorrectly credited my account with payments from somewhere else. I think this might be credits to a prepay meter that was replaced at my property but I'm not sure.

 

I have complained about the fact that they have taken over 18 months to start contacting me regarding the issue and that if the dates are correct it started more or less when I went over to a standard charge meter in 2005.

 

They have reduced the amount owing due to applying the billing code to some unbilled consumption but apparently I still owe over £300.

 

Is there any time limit on how far back they can go to collect money from an accounting error on their part? Am I covered under any part of the billing code or other regulation?

 

Thanks,

 

EB

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Hi,

As I understand it, the majority of energy companies have agreed that where they have not billed a customer for over 12 months and the have made an error, the customer will not be liable for the debt.

 

I would make a formal complaint (and head the letter as such) and let it follow its course and if they turn down your complaint you can then go to Ofgem

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As I understand it, with final bills, the supplier must issue you with a final bill within 12 months of the account ending, or they can not enforce collection. i.e. they can still send the bill out put there's not much they can do to enforce payment.

Also if you have received a final bill & paid it in full, whilst it can be amended, there's little they can do if you refuse to pay & say sorry I've had your final bill & paid it. (Unless obviously it was to your reading, which subsequently proved to be incorrect).

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