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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Screwed by Phones 4 U

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I ordered a contract handset from Phones 4 U on 15th, I got it on 16th, Comes the 17th I noticed the memory card had died, so I phoned phones 4 u and told them the issue, they told me to go and buy another one and they would send me a cheque for £10 to cover the replacement. So got another and it went fine for a day or 2 then it died to, Contacted phones 4 you I said I was fed up with this and wanted to return the handset, so they said someone from the head office would phone me back to arrange this.


So 22nd someone called back, I said I wanted to cancel, they said they would send me an envelope to return the handset and if I wanted they would replace it with a brand new handset and send me £70 in compensation for the hassle I have had should I want to keep the contract on, Emailed over the weekend and they said the envelope was on its way, So today still nothing received so I phoned them again, They said I could now not cancel as the 7 day grace period is up and they could only send the phone away for repair and no sign of the £10 cheque for the new memory card or the £70 cheque.


What can I do here?:evil: I think this is whats called getting screwed

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Sounds about right. Unless you have the names/number of the people you spoke to (and I'm sure they count on you not retaining this information) you're pretty much stuffed.


How did you buy it, in person or by post? You have DSR protection and can return regardless of P4u's 7-day policy, however all this trouble for a memory card? There's a good chance (unless this wasn't in the box as an included accessory, you've either been given incorrectly matched ones, or onced of dubious quality. If mini or micro SD cards, there are incompatibilities with SDHC and non SDHC types, not causing them to 'die' but cease to work properly. Have you checked them in another piece of compatible kit?

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I had problems with them a few years ago. A salesman told me he was the manager and stopped me in my tracks with a do you want to have one hundred pounds today and of course that does grab attention. Anyhow turned out it was not what promised and I decided to cancel as wasnt a good start being misled from the start. Anyhow point is they asked me to describe the manager and I did, and was told there wasnt a man their with that description and I desperately carried on with skin color height etc.....and they let me desperately flumox on trying to convinve them he should know as he is the manager.


Anyhow they carried on playing dumb and I remember saying well I didnt obviously say anything at the time, but he accidently spat on me and I noticed he had incredibly bad breath, bordering hallitosis and well I never they suddenly knew who he was:D


They said what a disgusting thing to say about our manager and I said sorry but you were insisting you didnt know such a man and fobbing me off, what else was I to say.


Anyhow they soon resolved the issue as the store was full of prospective customers having a snigger that suddenly they knew who I was refering to.


:D Serioulsy though they let me struggle hoping I would go away and I bet in most cases it works. xx But never forget it xx Take it from that others had noticed it too xx


So dont give up and if need choose a busy day to turn up and protest your case and they might change their mind.

Edited by loopinlouie
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Well may be in luck then, I have persons name and I got them to send me an email confirming what they were doing. This ws bought over the web by the way. Now what do I do?

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I am no phone expert but I would have thought the issue of you stating you wanted to cancel within cancellation period. Just because their chosen method of return doesnt arrive intime is not your fault. Someone in the know could confirm my thoughts hopefully xx You could suggest to them you return it to the nearest store as an option and if not they be patient and wait for it to arrive at no penalty to you.


Keeping the email is good :)

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