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Entry into the labyrinth of BTs ineptitude


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I have just spent four weeks of the most intense frustration dealing with BT and would be very interested to hear about the bad experiences of others in their dealings with this most incompetent organisation with a view to building a substantial dossier. Would welcome details

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Someone has moved it here :D

 

All your woes sorted now artdesigner? If you need anything answering about where you stand on things I'm sure you'll get some good responses here.

 

I'd also suggest that a good read on how to complain effectively. Their code of practice. Ask them for a copy or google it (it's available online).

 

Also, check out http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/269626-ofcom-announce-new-codes.html

 

(I know the new regs are a little way off, and don't go far enough, but it's a step in the right direction.)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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