Entry into the labyrinth of BTs ineptitude

[artdesigner]

I have just spent four weeks of the most intense frustration dealing with BT and would be very interested to hear about the bad experiences of others in their dealings with this most incompetent organisation with a view to building a substantial dossier. Would welcome details

[Guest wino]

Hi there artdesigner and welcome to CAG:)

Try starting a new thread in the Telecoms forum.

Here is the link to it

 

Telecoms - mobile or fixed, Internet, digital TV - The Consumer Forums

[locutus]

Someone has moved it here

 

All your woes sorted now artdesigner? If you need anything answering about where you stand on things I'm sure you'll get some good responses here.

 

I'd also suggest that a good read on how to complain effectively. Their code of practice. Ask them for a copy or google it (it's available online).

 

Also, check out http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/269626-ofcom-announce-new-codes.html

 

(I know the new regs are a little way off, and don't go far enough, but it's a step in the right direction.)