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Bazzi

Robinson Way -How can they be getting my new mobile numbers ???

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Hello All,

 

i am very new to these threads & after near constant harassment calls from Robinson Way and for over a year, I decided to change my telephone numbers. I made sure with my mobile provider that there would be no way anyone would be able to get a hold of my new mobile number unless I gave it to them & they assured me this would be the case. I went ahead & changed my number but low & behold, the next day, I get a call from RW.

 

I immediately called my mobile provider and asked to speak to a senior manager who was very helpful & listened but assured me that there was no way they would have allowed anyone access to my new number. I asked him very clearly if there was some way third parties had access to their system or whether their system was totally secure & even if there was a possibility that a third party had insiders passing confidential information to them as in less than 24 hours, RW had got a hold of my new number. He replied that there was NO WAY any of the above was possible & told me of the consequences legally they would be facing if they breached customer confidentiality.

 

He suggested that the only thing to do was file a Police report but warned me that it is a long process and can be frustrating - the will trace the number & eventually get to the bottom of things but they can only deal with one number at a time. I explained that RW (did not mention the actual name) has access to multiple telephone numbers and can call me from any one of those so filing a Police report for each would be very frustrating as I would have to keep on doing so in ever increasing numbers due to the vast amount of numbers they call from.

 

The Senior Manager informed me to change my number one more time ASSURING me that there was NO WAY anyone can get a hold of my new number (2nd one) unless I gave it to them. If they do, the only option available to me is to go down the Police Reports route.

 

Some time has now passed since I received my second new mobile number & all was fine until today when guess what? I get a call from none other than Robinson Way which I missed.

 

I would like to ask, how the hell are these people getting access to private numbers which are supposed to be unavailable to them? The mobile provider is assuring me it was not them & I sure as heck did not give it to them! This is twice now I have changed my number & yet they seem to be able to get access to it - it is very concerning indeed.

 

If anyone can help & advise me on how to deal with this & stop RW from getting access to my mobile numbers I would be extremely grateful - these people are relentless and making my life hell.

 

Many Thanks,

 

Bazzi.

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Bazzi Welcome to the CAG-what network is this ?

Maybe an idea to try this thread in the mobile phones forum-someone might have some ideas-this is all very strange.

I will move your thread there now.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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There are ways, not that I know how, however I would suggest that you send them the harrassment letter, adding that you have filed a Police Complaint also.

 

Re: Harassment by telephone

 

ACCOUNT NUMBER: XXXX

Dear Sirs

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

I now require all further correspondence from your company to be made in writing only.

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

Yours faithfully,

[NAME HERE]

 

Section 40 of the Administration of Justice Act

“S40 Punishment for unlawful harassment of debtors.

A person commits an offence if, with the object of coercing another person to pay money claimed from the other as a debt due under a contract he- harasses the other with demands for payment which, in respect of their frequency, or the manner or occasion of making any such demand, or of any threat or publicity by which any demand is accompanied, are calculated to subject him or members of his family or household to alarm, distress or humiliation; falsely represents, in relation to the money claimed, that criminal proceedings lie for failure to pay it; falsely represents himself to be authorised in some official capacity to claim or enforce payment; or utters a document falsely represented by him to have some official character, or purporting to have some official character which he know it has not.

A person may be guilty of an offence by virtue of sub-section (1) (a) above if he concerts with others in the taking of such actions as is described in that paragraph, notwithstanding that his own course of conduct does not by itself amount to harassment.”

You also need to make complaints to OFT and Trading Standards via: Consumer Direct

 

It would, in my opinion also help your case if you could get confirmation from your mobile provider of the time scales and assurances they have given you.

 

Do you with hold your number for all calls with your mobile, do you use it on internet forms, Facebook etc. etc. They have full time staff scouting around for any details they can come up with!


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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T-Mobile workers sold customer data - V3.co.uk - formerly vnunet.com

T-Mobile UK has admitted to a breach of the Data Protection Act after its customers' private details were sold to other companies for a profit.

 

One of the firm's employees sold customer contract expiration details to brokers, who then sold the information to T-Mobile competitors, according to reports. The customers were then contacted just before their T-Mobile contracts were due to end.

 

 

The Data Protection Act forbids the selling of an individual's data without their consent.


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A complaint to the ico may get to the bottom of this as both the mobile operators and RW are data controllers they come under them. ;)


Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

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Are you on a contract or Pay As You Go Bazzi??

 

I'm sure that, for the latter, you can buy batches of sim cards on eBay and at markets, which should eliminate the service providers involvement at least.

 

Also, there is a mobile directory listing (I believe) which you normally have to opt out of at the time of purchase of the phone.

 

Sometimes, answers are closer at home. Is someone ringing your work place and asking to speak to you and, if you're not there, asking for your mobile number?

 

Do you have internet banking texts sent to your mobile?

 

There could be so many possibilities, including that scoundrel 192.com!!

 

Let us know how you get on.


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Hi All,

 

I will try and answer best I can - hopefully we can find out how these people are able to get access to private numbers & we can then stop them?

 

what network is this ?

Should I say this on the forum in case they are also reading this & will then be able to figure out it was me? All they need to do is see what new numbers they have tried on which network recently to figure this out?

 

Do you with hold your number for all calls with your mobile, do you use it on internet forms, Facebook etc. etc. They have full time staff scouting around for any details they can come up with!

 

Since I got this & the previous numbers, I always with hold my number, have only given it out to one family member & a few friends. I never answer private numbers & never have given it on the net or any companies etc. I got myself a PAYG phone for that so in future I have a personal number that will be free from nasties & a general one that I can get rid of & replace at any time if that makes sense.

 

A complaint to the Information Commissioner`s Office may get to the bottom of this as both the mobile operators and RW are data controllers they come under them

 

I will look into this & once I find their information, I will write to them.

 

Are you on a contract or Pay As You Go Bazzi??

 

This particular number (& previously changed numbers) is/were on (the same) contract although the actual contract expired many years ago - I just kept the same pay plan.

 

you can buy batches of sim cards on ebay and at markets, which should eliminate the service providers involvement at least.

 

I already got myself another PAYG phone just for that reason - so I could have one that was purely personal & the other for general needs whose number one can change at any time I believe.

 

Also, there is a mobile directory listing (I believe) which you normally have to opt out of at the time of purchase of the phone

 

Maybe this is how they keep finding me - I have had my first number for very many years but when i changed that with the mobile provider, I made it clear, I did not want any new number available to any third parties & they assured me that NO ONE can ever do so? How can I find out if any of my new numbers are in this directory?

 

Sometimes, answers are closer at home. Is someone ringing your work place and asking to speak to you and, if you're not there, asking for your mobile number?

 

Not possible I am afraid, sadly, I am not working due to health reasons.

 

Do you have internet banking texts sent to your mobile?

 

No Sir, like I said, on this my new personal number, I only have given it out to a few select people. I use the general PAYG phone for all other things but even on that I am very careful - no internet banking or anything like that.

 

There could be so many possibilities, including that scoundrel 192.com!!

 

I also had to change my landline & that seems to be fine - the constant daily calls have ceased since I changed it & I just checked 192.com - none of my details came up which was reassuring but that maybe just down to my ignorance of things!

 

Surely, it must be illegal for the debt companies to break privacy laws & be able to keep finding out people private numbers? At this rate, even if i keep changing my number & all the hassle that entails, they will just keep on finding out every time I do & I will be back to square one again? I wonder if anyone has experienced this? Please, please help!

 

Bazzi.

Edited by Bazzi

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Your coming at this the wrong way round. DCA's don't break privacy laws, they go to their Oracle.... the CRA. As your 'new' number was either ported or logged at some time with a firm having a relationship with you, this feeds back to your credit file as basic information about you. This is why debtors find you easily, Experian and their pals tells them - and with the ICO's approval.

 

The two solutions to your problem; (1) Use a pre-pay, as this prevents it automatically being updated, although it may be added at a later stage if you are really unlucky. (2) Use a forwarding number service (like Flextel) which you use as your published number, it routes calls to your real number, and you can change this whenever you like and take another. This also has the benefit of letting you send calls with no number direct to its own Voicemail, which is sent to you as an email attachment.

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Information can often be "aquired" from most companies by "blagging" them on the phone, it certainly happened up until a few years ago and i'm guessing it still goes on. Even X-Directory phones numbers can be obtained.

 

The company may say "we didn't give the information out" but it doesn't mean it didn't happen, however, the fact it has happened twice in a short period of time might suggest your number was listed in a directory as mentioned above.

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You could of course play them at their own game and start calling THEM.

I am sure Fuzzybobble will give you some tips on that.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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YouTube - LocutusCAG's Channel

 

here's a little snippet of FuzzyB's antics.

 

This is a thread that will keep you entertained with fuzzybobble's an others http://www.consumeractiongroup.co.uk/forum/bear-garden/131409-cheekiness-towards-dca.html

 

Good luck with that :p


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