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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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John Lewis Financial Services - Customer Care Not

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Has anyone else had problems with this company?


I recently got married and sent them a certified copy of my marriage certificate, signed by a qualified accountant, as per their website instructions -


My name has changed. What should I do?

Please send us the original or a certified copy of your marriage certificate or your deed poll certificate. We will update our records, return your certificate and send a new card to you. Your Internet ID will stay the same. Our address is: partnership card services, PO Box 5137, Coventry CV3 9EP.



In response I received a letter stating that they must have either an Original Marriage Certificate, Deed Poll or Driving Licence. Alternatively the above documentation certified in a John Lewis Store or displaying an official stamp from a solicitor.


The fact that they did not return the certified copy to me certainly stops me from sending them any original documents especially when I have been told after requesting the documentation back that it will take at least two weeks to track down.


Apparently Partnership Card Services definition of a certified copy is a duplicate marriage certificate issued by the registry office and signed.

where the english language definition of a certified copy is -


"A certified copy is a copy (often a photocopy) of a document, certified to be a true copy by a person authorised by legislation to do so"


I have also tried to follow Steps 1, 2 and 3 of their complaints procedure however, for some reason it appears that the staff in the Complaints Resolution Department do not know what Step 3 entails and have been avoiding my request to refer the matter to the CEO based on the fact that we are in a situation where it can not be resolved satisfactorily by just passing it up the line from Administrator to Team Leader to Team Manager.


To add insult to injury they wrote to me in my maiden name and two out to the three people I have dealt with asked to me speak to me using my maiden name, when I corrected the first person he refused to use my married name as their records had not been updated.


Thank god for companies like AMEX who following some security questions (Oh and by the way an 0800 number to phone) were able to update my details immediately and Legal & General who took a copy and sent the certified copy back to me by return and recorded delivery.

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