Being ignored by managers of Freemans

[eame]

Hi all,

 

I am new to this forum (and to computers really) so any advice would be greatly received.

 

My problem started over 6 months ago when I bought a recliner sofa from Freemans which after a few months starting to rip. I rang there customer service department, weekly, to be told that 'All the managers are in meetings and they will ring you back when they come out'. No manager ever did!

 

I finally after 3 months received a call tellling me that I could either have a new suite of the one I had would be repaired. The manager i spoke to gave me her number and and asked me to ring her back the next day when i had made my decision. I rang back the next day only to be told that there was no manager there of that name!!

 

I continued to phone every other day until finally the new backs for the suite came. When they were put on they didnt match the leather and just looked plain stupid. I contacted them again but 'All the managers are in meetings and they will ring you back when they come out'.

 

3 weeks ago i received a phone call telling me that my suite would be picked up the next day and the money I had already paid off it would be refunded to me ( nearly £300). I have since rang customer services daily only to be told that my suite isnt showing up on as being returned yet so they unable to give me my money. The advisor telling me that ' it can takes a while'.

 

I have nothing to sit on and I cant order another suite until i have my money back, so me and the kids are therefore sitting on camp chairs.

 

The final straw came today though when the washing machine I bought from them only 3 months ago started making a loud noise..

 

Sorry for the long winded rant but does anyone know what i can do next. These people are just fobbing me off and I am not very good on the telephone and i get flustered.

 

Thank you.

[firstship]

Hi........Welcome.........Just goes to show how bad Customer Service is.....1st rule get everything in writing only deal with these companies in writing.Write to Freemans detailing all conversations and promises they have made,if they try to respond by phone ask them to put it in writing............your washing machine is well within the minimum 1year guarantee tell them it is faulty,they will or should get the manufactures service team to contact you.....this will get the ball rolling............FS