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    • I have received a PCN from Euro Car Parks for MFG - Esso Cobham - Gravesend. I was completely unaware that there was any such limit for parking and always considered this to be a service station. I stopped there to use the toilet, have a coffee and made a couple of work calls. I have read the previous topics on this location which suggest I can ignore this and ECP will not take legal action. The one possible complication is that the vehicle is leased by my employer so I do not want to involve them with the associated reminders and threatening letters. The PCN was first issued to the leasing company Arval who have notified ECP of the hiring company. I have attached a copy of the PCN Notice to Hirer with details removed as per instructions. What options do I have or should I just pay the PCN promptly at the reduced rate of £60? img20240424_23142631.pdf
    • What you have uploaded is a letter with daft empty threats from third-party paper tigers.  Just ignore it. What we need to see is the original invoice you received last October or November.
    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
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Being ignored by managers of Freemans


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Hi all,

 

I am new to this forum (and to computers really) so any advice would be greatly received.

 

My problem started over 6 months ago when I bought a recliner sofa from Freemans which after a few months starting to rip. I rang there customer service department, weekly, to be told that 'All the managers are in meetings and they will ring you back when they come out'. No manager ever did!

 

I finally after 3 months received a call tellling me that I could either have a new suite of the one I had would be repaired. The manager i spoke to gave me her number and and asked me to ring her back the next day when i had made my decision. I rang back the next day only to be told that there was no manager there of that name!!

 

I continued to phone every other day until finally the new backs for the suite came. When they were put on they didnt match the leather and just looked plain stupid. I contacted them again but 'All the managers are in meetings and they will ring you back when they come out'.

 

3 weeks ago i received a phone call telling me that my suite would be picked up the next day and the money I had already paid off it would be refunded to me ( nearly £300). I have since rang customer services daily only to be told that my suite isnt showing up on as being returned yet so they unable to give me my money. The advisor telling me that ' it can takes a while'.

 

I have nothing to sit on and I cant order another suite until i have my money back, so me and the kids are therefore sitting on camp chairs.

 

The final straw came today though when the washing machine I bought from them only 3 months ago started making a loud noise..

 

Sorry for the long winded rant but does anyone know what i can do next. These people are just fobbing me off and I am not very good on the telephone and i get flustered.

 

Thank you.:evil:

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Hi........Welcome.........Just goes to show how bad Customer Service is.....1st rule get everything in writing only deal with these companies in writing.Write to Freemans detailing all conversations and promises they have made,if they try to respond by phone ask them to put it in writing............your washing machine is well within the minimum 1year guarantee tell them it is faulty,they will or should get the manufactures service team to contact you.....this will get the ball rolling............FS

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