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    • what rights of access do you have on your agreement with the landlord?   i suspect you shouldn't have to pay a thing.
    • then there is your proof to them why would you pay for BB twice!!   for my notes: GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS   .....  We have been telling people to put a letter into their bank instructing them  not to make any payments under any circumstances to these companies  . http://whatconsumer.co.uk/visa-debit-chargeback/- it works! usually this should be done using the number on your debit card  .  banks MUST follow written intructions from their customers ! . CANCELLING YOUR DEBIT CARD DOES NOT STOP CPA'S  .  This fsa guide has now been updated:  . http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel https://www.fca.org.uk/consumers/unauthorised-payments-account  .  Here's the text:  .  Cancelling a regular  card payment:  .  When you give your credit or debit card details to a company and authorise them to take regular payments from your account,   such as for a gym membership or magazine subscription,  it is known as a ‘recurring transaction’ or ‘continuous payment authority’.  . These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.  .  In most cases, regular payments can be cancelled by telling the company taking the payments.   .  However,   you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.   Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.  .  Be aware, though, that you will still be responsible for paying any money that you owe. and that CANCELLING YOUR CARD WILL NOT STOP THE CPA  .  ..  .  New june 2013  .  Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.  .  Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement   by contacting their card provider, the Financial Conduct Authority said.  .  The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)   due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.  .  CPAs, which are also commonly called recurring transactions or recurring payments,   are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.  .  Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when   a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by   mistake following cancellation by a customer the customer will be refunded immediately.  .  In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-  cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints   since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.  .  Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today   customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.   . “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.   From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” .  .  Also mentioned your displeasure that as whomever took your money had obviously attempted this many times   probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.? .  .In the FSA's own words:  .  ..  What should I do about a payment from my account that I didn’t authorise?  .  Your bank must refund an unauthorised transaction.   Money can only be taken from your account if you have authorised the transaction   or if your bank can prove you were at fault –  . see below.  Contact your bank immediately if you notice an unauthorised payment from your account. .  If you are sure you did not authorise the payment, you can claim a refund.  .  However, your bank does not have to refund you if you do not tell it about the payment until 13 months  or more after the date it left your account.  .  Your bank must refund an unauthorised transaction  .  ------------------  .  Your bank may only refuse a refund for an unauthorised transaction if:  .  ? it can prove you authorised the transaction  – though your bank cannot simply say that use of your password,   card and PIN proves you authorised a payment; or .  ? it can prove you are at fault because you acted fraudulently,   or because you deliberately,   or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction  .  -----------------------  .  How quickly must my bank refund me for an unauthorised transaction?  .  The bank must make the refund immediately unless it has evidence that one of the above reasons applies.   Your bank may ask you to answer some questions and fill out a form confirming what has happened,   but it cannot delay your refund while it waits for you to return the form.  If the bank has evidence that one of the above reasons for refusing a refund applies,   it may investigate before making a refund   but must look into it as quickly as possible.   If your bank rejects your claim for a refund it should explain why.  If the transaction was on a credit card, the refund may not happen immediately.   But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay        
    • Only asking because I want to get my facts right before I approach the bank! Yes, BT is coming out of the same account.
    • not if they want to make the OP the named claimant no!! let them take the other party to court themselves!! the op can be a witness then..   one bitten...read this thread..      
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chez60

Wonga / Capital Finance One

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Can anyone give me advice please with these two Payday loans, I have a loan with both of these till the end of the month .....

 

Problem is I am very stressed now as I have had serious personal problems which I do not want to go in to but I would like to pay by a repayment plan ....

 

How do I go about this ?

 

they have my debit card details ......(I will cancel this if this the best way )

 

also do I send one of the letters which are on this site with Expendeture sheet ?

 

I have found wonga payment details which will help to set up a payment from bank but do not have CFO ..........

 

I have read threads but need someone to confirm how the best way to go about this

 

Thank You

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Here are the bank details for CFO

 

NatWest Bank

Sort Code 60 18 01

Account Number 14203995

Account Capital Finance One

Ref your name

I set one up with them back in March and they haven't bothered me since. Good Luck :)

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First off - CANCEL YOUR CARD! While they have access to your card they will use it as a licence to dip into your account and drain it. Read around the forum and you'll see a lot of people have experienced this.

 

Either phone or email the companies - Wonga can be a bit intimidating over the phone so you are within your rights to demand everything in writing. I'm not sure how CFO work but with Wonga if you can pay it off in 12 months they will accept it and will hold interest. If you default the accrued interest will be added on though. Insist of confirmation of the payment plan in writing though and ONLY pay by bank transfer. Wonga will try and get your DC details but just email them every time you make a bank transfer. They will send you an automated email saying they couldn't take a payment from your card - send a stinky email to Errol Damelin, the head honcho, and they will acknowledge that you paid!

 

hope that helps!

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Hi Vicky180

 

Thank You very much , was it quiet easy to do with them ?

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Hi

 

I cancel my card about 4 months ago can I do this again with Bank ?

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You can cancel your card at any time and request a new one. It doesn't matter how many times you do this.

 

Back it up in writing to the bank and then if anyone does take anything they are not entitled to you have proof you told the bank the card was cancelled and no further transactions should be processed on it.

 

If possible get the bank to give you a new account no... keep the old one just to pay this off.

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Hi Vicky180

 

Thank You very much , was it quiet easy to do with them ?

 

 

To be honest, they phoned me at work a few times, however I work for quite a large company, I was quite sneeky and informed our IT department that they were a nuisance caller and got them blocked - bit of a tip if you could do the same!

In the end they emailed me about 10 times, I just stood my ground, I owed them £130.00, they are very stubbon and do go on about adding interest but I now pay £16.50 a month which will last for 8 months and then I offered an extra month on top to them as gratitude (making it 9 payments in total) the best contacts I have for them are

Barry.Silver@capitalfinanceone.co.uk

Michael.Demetriou@capitalfinanceone.co.uk

Send your emails requesting a repayment plan to Barry and copy Micheal in. I have kept to the repayment plan which is realistic and have been making payments now since March and like I said they have never bothered me since. Hope this Helps!

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Did you cancel your card ??? also shall I tell them that I have cancel my card when I write to them ?

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Sorry I forgot to mention that bit! I did cancel my card, they are renound for clearing peoples accounts, It didn't cost me anything though I just declared it lost, Also be careful not to take out any new Payday Loans they trade under a few different names and will send you various emails to try and get your new details.

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And no dont mention that you have cancelled it, let them work that one out!

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Thank you so much yoy have been really helpful x

 

also did you use a template off this site for repayment letter if so can you point me towards it

 

I have about two days to do this all in !!!!

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No I didnt use a template, I used my own letter, my thoughts behind that were that It would be more personal. I specifically wanted to make them aware how long I had been rolling over the interest for and the fact that I thought I had been a good customer up until now and that circumstances beyond my control had put me in the position where I could not afford to keep up the payments. I did find my credit agreement and quoted all the specific dates and information for example: Date original loan was taken out, how many months interest I had rolled over etc also making sure they were aware that if they took this into consideration I had already paid more back in interest than the original loan I had taken out with them anyway! I then proposed an offer of £16.50 per month for the next 8 months to be paid by standing order on xdatex and then 1 further payment of £16.50, (but this bit is up to you!) I then finished it off with this -

 

If you are not willing to freeze the interest and charges on my account and accept my reasonable repayment offer and you threaten to take me to court over the above I want to make it perfectly clear that I will see it through all the way through, and claim costs from yourselves if you do not.

I request that any correspondence is to be sent in writing, I have attached a letter reminding you about the consequences of telephone harassment.

I did find the telephone harrasment letter from this site, just type it into one of the search engines you will find it or maybe another cagger could give you the link?

One other tip is to send your letter by recorded signed for delivery, It will give you peace of mind that they received it and they will be unable to deny the fact that they dont have it, the best address for them is

Capital Finance One Limited

Copper House

88 Snakes Lane East

Woodford Green

Essex

IG8 7HX

After you have sent the original letter, follow it up like i said with an email to Barry Silver copying in Micheal Demetriou

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Hi

 

A Quick update I have asked for a Repayment plan from Captial Finance One and this is the answer I receive today !!!

 

 

We refer to your email and wish to advise you that if you wish to set up a payment plan, the cost including late fees and interest will be £680.

Please note that we are a short term payday loan company and therefore we will require the repayment over a shorter period than 9 months.

 

Regards

 

What shall I do now stick to my guns or look into paying more over less period!

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I would send their reply to Trading Standards via Consumer Direct, it is grossly over inflating the original sum owed and they cannot be allowed to 'get away' with that type of letter when customers are in genuine difficulty.

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I just e-mailed back to them and said I had asked that everything to be frozen intrested etc and this is the e-mail back !!

 

 

Please note that interest and late fees will be accruing on top of the original £520 to be repaid if the loan is not paid back 30/7/10.

This is as per the agreement signed.

Kindly note that the interest will be frozen at £680 for the term of the repayment,which we will need to be over a shorter period

 

 

How do I go about sending the replies to Trading Standards via Consumer Direct

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Guest billionaire87

Hi,

 

I really need the bank details for Wonga, I wrote them an email but they havent given it to me. Thanks

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if they hvent accepted your offer why would you pay them any money? First get them to accept and confirm balance etc... and then pay them, not before.

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